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Compare Customer.io vs Reply

What is better Customer.io or Reply? There are many Marketing Software products in the market right now. The ideal way to find out which service fits your needs best is to evaluate them side by side. For instance, here you can assess Customer.io and Reply for their overall score (8.8 vs. 8.5, respectively) or their user satisfaction rating (100% vs. 96%, respectively).

It’s also possible to review their capabilities and pricing terms as well as other valuable facts below. When matching products make sure to examine their corresponding features and mark their disparities to get a clearer picture of both deals. What is more bear in mind to assess other issues such as security, backup, intuitiveness, and customer service.

Those of you who are pressed for time or want a Email Marketing Software suggestion from our team may want to try out these top choices for this year: Marketo, HubSpot Marketing, SendinBlue Email.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $150

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • A/B Testing
  • Track Conversions
  • Delivery Window
  • Send a Series
  • Liquid Templating
  • Custom Designs
  • Segmentations
  • Pageviews
  • Export Segment Data to CSV
  • Activity Stream
  • Rich Customer Profile
  • Archives

Pricing Info

Customer.io offers a variety of SMB and enterprise pricing plans, as follow:

Basic – $150/month

  • up to 100,000 users
  • Send messages across email, push notifications, and SMS
  • One system for triggered, transactional and broadcast messages
  • Flexible usage based plan you can cancel anytime

Premium – $1,000/month

  • For advanced needs, large, or fast-growing businesses
  • Everything in Basic
  • Onboarding Assistance
  • Guaranteed Pricing
  • Dedicated Customer Success Manager
  • Premium Features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Trello, Viki, The Knot, Glambox

Integrations

Customer.io integrates with the following systems and applications:

  • JavaScript
  • Segment.com
  • SchoolKeep

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Customer.io is a software app that automates behavioral messages that keep customers in perspective. The data gained through the web personalizes and converts messages.

Company Email

Contact No.

Company's Address

921 SW Washington St
Portland, Oregon 97205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email automation and validation
  • Campaign Wizard
  • Contacts Management
  • Intelligent reply detection
  • Automatic sorting
  • Detailed analytics, A/B testing
  • Lead generation
  • Direct calls
  • 360° Contact View
  • Team collaboration
  • Tracking and analytics
  • Targeted lists
  • Custom delays
  • Email personalization and templates
  • Performance tracking
  • Email scheduling

Pricing Info

Reply offers the following basic and enterprise pricing options:

Business Plans

Small Teams – $200/month

  • 3 user licenses included for 3 members
  • $70 per additional user
  • Contact 30,000 people per month
  • Team Edition
  • All features included

Scaling Sales – $300/month

  • 5 user licenses included
  • $60 per additional user
  • 10K email validations included
  • Team Edition
  • All features included

Predictable Revenue – $500/month

  • 10 user licenses included
  • $50 per additional user
  • 20K email validations included
  • Team Edition
  • All features included

Individual Plan – starts at $50/user/month or $40/user/month (Annual Billing)

  • starts at 200 contacts per month

Market Leader – Custom Enterprise Pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

RelocateMe, Keptify, HotelsByDay

Integrations

Reply integrates with the following business systems and applications:

  • Salesforce
  • Pipedrive
  • Copper crm
  • Base CRM
  • Close.io
  • Slack
  • Bullhorn CRM
  • Prospectify
  • Nutshell CRM
  • Insighty
  • Workable
  • Zapier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Comprehensive solution for putting email outreach on auto pilot and boosting inbound and outbound campaigns, BD, HR, fundraising and accounting.

Company Email

sales@reply.io

Contact No.

Company's Address

340 King St E
Toronto, Ontario M5A 1L3
Canada

HubSpot Marketing

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.5

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Blogging
  • Landing Pages
  • Email
  • Marketing Automation
  • Lead Management
  • Analytics
  • Website SEO
  • Social Media Monitoring
  • Calls-to-Action
  • Ads
  • Salesforce Integration

Pricing Info

Free Marketing Tools

  • Forms
  • Contact activity
  • Contact management
  • Contact & company insights
  • Ad management
  • Conversations inbox
  • Team email
  • Live chat
  • Conversations bots
  • Reporting dashboards
Starter – starting at $50/month
  • All Free features, plus:
  • HubSpot branding removed
  • Email marketing
  • Lists
  • Mobile optimization

Professional – starting at $800/month (billed annually)

  • All Starter features, plus:
  • Phone support
  • Blog & content creation tools
  • SEO & content strategy
  • Social media
  • Calls-to-action
  • Landing pages
  • Standard SSL certificate
  • Subdomain availability
  • Marketing automation
  • Video hosting & management
  • Goal-based nurturing
  • Salesforce integration
  • Smart content
  • Attribution reporting
  • A/B testing
  • Teams
  • Google Search Console integration
  • Custom reporting
Enterprise – Starting at $3,200/month (billed annually)
  • All Professional features, plus:
  • Custom event reporting
  • Custom event triggers
  • Predictive lead scoring
  • Single sign-on
  • Content partitioning
  • CMS membership
  • Email send frequency cap
  • YouTube integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Over 200 free integrations available with tools like Salesforce, HelloSign, Slack, GoToWebinar and more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot Marketing is an advanced system that brings all of your marketing efforts together, and helps your team grow traffic and increase conversions.

Company Email

Contact No.

Company's Address

25 1st St
Cambridge, Massachusetts
USA

It may not always be sufficient to just compare Customer.io and Reply with each other. Even though specific tools, cost and customer experience are all crucial and should be considered when making a final decision, you should also pay attention to the recognition and awards won by each product. Very often a less popular software may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which reveals that regardless of smaller market presence it’s a worthy contender to the services that dominate the market.

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