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Compare Customer Alliance vs Shopper Approved

What is better Customer Alliance or Shopper Approved? There are many Reputation Management Software products in the market today. The ideal way to find out which app fits your needs best is to compare them side by side. For instance, here you can compare Customer Alliance and Shopper Approved for their overall score (8.6 vs. 8.8, respectively) or their user satisfaction rating (100% vs. 93%, respectively).

You can also check their functions and pricing stipulations as well as other useful details below. When matching products make sure to compare their related functions and mark their disparities to have a clearer picture of both deals. Similarly, remember to evaluate secondary issues like security, backup, intuitiveness, and customer service.

People who are pressed for time or want a Reputation Management Software suggestion from our team may want to take a look at these top choices for the current year: Yotpo, Qualtrics CX, Hootsuite.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Pricing Info

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Schick Hotels, Sylter Hof Berlin, Hotel Victoria Nürnberg

Integrations

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-around reputation management software for independent hotels and chains.

Company Email

info@customer-alliance.com

Contact No.

Company's Address

Customer Alliance
Ullsteinstr. 118, Tower B
12109 Berlin
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $99.00

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online Review Syndication
  • Review Collection Tools
  • Text and Video Reviews
  • Customizable Surveys
  • QR Code Generator
  • Email Review Invitations

Pricing Info

Shopper Approved offers several SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Merchant Review

  • Up to 2,000 – $199.00/month
  • Up to 5,000 – $399.00/month
  • Up to 10,000 – $599.00/month

Product Review

  • Up to 2,000 – $199.00/month
  • Up to 5,000 – $399.00/month
  • Up to 10,000 – $599.00/month

Shopper Approved Local – $99.00/location/month

  • Unlimited Local Ratings & reviews
  • Customer Care Resolution
  • Review Collection Tools
  • Mobile Review
  • Video Testimonials
  • Video Reviews Sharing
  • Review Sites Ratings Display
  • Social Reviews

Shopper Approved Local Plus – $199.00/location/month

  • Full Business Listing Management
  • Real-Time Review Updates
  • Unlimited Local Ratings & reviews
  • Customer Care Resolution
  • Review Collection Tools
  • Mobile Review
  • Video Testimonials
  • Video Reviews Sharing
  • Review Sites Rating Display
  • Social Reviews

Small business and enterprise pricing available upon request for Merchant Review and Product Review plans. A one-time set-up fee of $199.00 is extracted for Shopper Approved Local and Shopper Approved Local Plus.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Quicken Loans, B&H, Web.com

Integrations

Shopper Approved integrates with major review sites like Google, Yahoo, and Bing. There are also plug & play, easy-to-use Shopper Approved apps on major e-commerce platforms like Wix, X-Cart, and Magento that allow the same collection, display, and management of online reviews.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ShopperApproved is a popular review collection and syndication tool.

Company Email

support@shopperapproved.com

Contact No.

Company's Address

298 24th Street, STE 470
Ogden, UT 84401
USA

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

No Reputation Management Software will be able to cover all the needs of a specific team. Even though core features of Customer Alliance and Shopper Approved are important you should also thoroughly examine the integrations provided by each service. Quote frequently you will already be making use of various kinds of B2B software in your company and it’s definitely better to choose solutions that integrate well with one another. With that approach you will be able to guarantee a reliable transfer of information between your teams and apps, which can really reduce time wasted on migrating between one software and the next.

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