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Compare Customer Alliance vs Podium

What is better Customer Alliance or Podium? There are lots of Reputation Management Software products available for businesses today. The simplest way to find out which app fits your needs best is to compare them side by side. As an example, here you can compare Customer Alliance and Podium for their overall score (8.6 vs. 8.6, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

Additionally, you can examine their functions and pricing stipulations and other useful details below. When matching products make sure to analyze their related functions and mark their differences to get a clearer picture of both deals. Likewise, bear in mind to evaluate non-core features such as security, backup, intuitiveness, and customer service.

We realize that not all companies have enough time to scrutinize a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Reputation Management Software category are: Hootsuite, Qualtrics CX, Yotpo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Custom Questionnaire
  • Review Invitation
  • WiFi Questionnaire
  • Reviews Widget
  • Certificate Integration
  • Reviews Analysis
  • Semantics
  • Competition Overview
  • Partner & Third-Party Integrations

Pricing Info

Customer Alliance offers the following enterprise pricing packages:

Basic – €79.00/month + €1.00/room/month/annual billing

  • Basic Features

Plus – €79.00/month + €1.50/room/month/annual billing

  • Basic Features
  • Online Reputation Monitoring
  • Social Media Monitoring

Premium – €79.00/month + €2.00/room/month/annual billing

  • All Plus Features
  • Online Reputation Monitoring
  • Social Media Monitoring
  • Competition Analysis
  • SMS Invitation
  • Backend Interface for Hospitality Chain

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Schick Hotels, Sylter Hof Berlin, Hotel Victoria Nürnberg

Integrations

Xustomer Alliance interfaces with the following solutions:

  • 5stelle*
  • X
  • ASA HOTEL
  • ASSD
  • Availpro
  • CBP Hôtel – Sequoiasoft
  • Chloë
  • Citadel
  • Cudbe
  • DATAreform GmbH
  • Dylog
  • Éole – GHM GESTHOTEL
  • FITS Hotel Software
  • GeHo
  • GestioneAlbergo PMS Leonardo
  • GHM GESTHOTEL
  • PROFI
  • HOTELCUBE
  • Hoteleasy
  • Hotelfinder
  • HOPE
  • HOTELTIME SOLUTIONS
  • HOTIX
  • Hotline
  • Hottimo
  • HS / 3
  • ibelsa
  • ideas4hotels
  • INAXEL Naxi-Gestion
  • INFHOTIK
  • Infor
  • Jazotel Front Office
  • Lodgit Hotel Software
  • Logotel Hotel Software
  • Medialog
  • Micrologic
  • Misterbooking
  • Ms3 Solutions
  • Novaresa
  • OPERA
  • Oracle
  • Orchestra Software
  • Oscar WiFi
  • Page 3.0 PMS
  • Protel
  • resalys
  • reservit
  • Resthel Office
  • Rezlynx PMS
  • Scrigno PMS – GP Dati
  • semper
  • serenata
  • SIHOT
  • Stardekk
  • Swoppen Systems
  • Thaïs-Soft
  • Thelis eSeason
  • Topsys
  • VEGA
  • WebResa
  • Winhotel
  • Winner Front Office

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-around reputation management software for independent hotels and chains.

Company Email

info@customer-alliance.com

Contact No.

Company's Address

Customer Alliance
Ullsteinstr. 118, Tower B
12109 Berlin
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online review management
  • Customer interactions
  • Operation management
  • Omnichannel feedback
  • Android and iOS app

Pricing Info

Podium’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Podium is a robust online review software designed to help organizations power local interaction.

Company Email

support@podium.com

Contact No.

Company's Address

Qualtrics CX

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Feedback
  • Customized Dashboard
  • Role-Based Dashboard
  • Closed-Loop Follow Up
  • Surveys
  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • 100+ Question Types
  • Open Text Response
  • Open API
  • Dashboard Hierarchy
  • Ticketing
  • Technology-Supported Workflows
  • Automated Respondent Management
  • Statistical Analysis
  • Text Analysis
  • Key Driver Analysis
  • Predictive Analytics
  • Machine Learning

Pricing Info

The pricing information of Qualtrics Customer Experience is only available on a quote request.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Allianz, jetBlue

Integrations

Qualtrics Customer Experience has an open API where you can transfer data back and forth between Qualtrics and external systems. Qualtrics’ professional services team can also engineer custom integration for other vendors. As for its built-in integrations, it connects with the following applications:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics
  • Adobe Launch
  • Freshdesk
  • Zendesk
  • Hubspot
  • Zapier
  • ServiceNow
  • Microsoft Dynamics 365

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics Customer Experience is a powerful customer experience management platform for collecting customer feedback and improving overall customer journey.

Company Email

support@qualtrics.com

Contact No.

Company's Address

2250 N. University Pkwy,
48-C, Provo, 84604
USA

It may not always be enough to just compare Customer Alliance and Podium against one another. Although specific features, pricing plans and customer comments are all important and should be considered when making a final choice, you should also check out the recognition and awards claimed by each product. Frequently a less popular product may turn out to be an excellent choice that was distinguished with industry awards such as our Exceptional Customer Support Award which reveals that despite smaller market popularity it’s a significant contender to the solutions that rule the market.

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