Compare Cugic Live Chat vs. Scorebuddy

Today’s companies require the top Customer Support Software product to keep on being competitive. On this page we help you with buying the best software, by allowing you to assess Cugic Live Chat and Scorebuddy down to the very details of their individual modules. It's also possible to examine our general scoring values, which rate the software general quality and performance. Cugic Live Chat got a 8.0 score, while Scorebuddy has a score of 7.3. Likewise, you may compare their general user satisfaction rating: 91% (Cugic Live Chat) against 100% (Scorebuddy). Remember to opt for the application that best matches your most urgent issues, not the solution with the most robust features. We did our best to prepare reviews of all popular Live Chat Software solutions offered on the market, but among them these three deserved our special attention: Kayako, LiveAgent, Zoho SalesIQ.
Comparison

Cugic Live Chat

VS

Scorebuddy

VS

Cugic Live Chat screenshot Scorebuddy screenshot
Pricing Page

Total Score

Our Score

8.0 ?

Our Score

7.3 ?

Customer Experience

Customer Experience

Customer Experience

91% ?

Customer Experience

100% ?

Pricing

Pricing

$10

£99

Price Scheme

Price Scheme

Free | Monthly payment | One-time payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.
Scorebuddy is a quality monitoring application for scoring customer service calls, web chat, and emails.
Useful Links
Supported Integrations

Supported Integrations

Cugic Live Chat integrates with the following business systems and applications:

  • Facebook
  • Twitter

All the data within the platform can be exported via CSV files and these can be imported to any products used by the client. The information can be exported on a scheduled basis so the manual effort of exporting is eliminated.

Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
iPhone/iPad
Mac
Web-based
Customer Support

Customer Support

Phone Live Support
Training
Phone
Ticket
Languages Supported

Languages Supported

English, Germany, Spain, France English, Ireland, South Africa, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East
Cost Details

Cost Details

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support

Scorebuddy offers three plans and a 30-day free trial on all accounts:

Scorebuddy: £99 monthly

  • Core feature set
  • 25 staff
  • 1 GB storage

Scorebuddy Pro: £269 monthly

  • Core feature set
  • 100 staff
  • 5 GB storage

Scorebuddy Enterprise: Price information on application

  • Unlimited staff
  • Unlimited storage
Contact Phone

Contact Phone

+1-888-212-8442 +44 (0) 203 5140415
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Features

Features

Cugic Live Chat FEATURES

  • Live Chat
  • Reporting
  • Integrations
  • Call Support
  • CUGIC Support
  • 39 Languages Available
  • Responsive Dashboards
  • Encryption of all communications

Scorebuddy FEATURES

  • Agent dashboard
  • Customer service monitoring
  • Customizable reports
  • Customizable scorecards
  • Multi-channel monitoring
  • Performance scoring
  • Quality score analytics
  • Quality score reports
  • Quality scorecard designer
  • Quality scorecard builder
  • Root-cause analysis
  • Scoring calibration
  • Self-scoring
  • Supervisor dashboard
Pricing Page

Pricing Page

Learn more about Cugic Live Chat pricing Learn more about Scorebuddy pricing
Company's Address

Company's Address

63 Moran Ave., Suite B
Princeton, NJ 08542
USA
11 Kingfisher Court, Hambridge Road, Newbury, Berkshire RG14 5SJ
Prominent Customers

Prominent Customers

Allianz, DHL Express, Ryan Air, The Money Shop
Vendor Email

Vendor Email

support@cugic.com info@scorebuddy.co.uk
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having doubts about which product will be best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular a given app is and how extensive is its online presence.For example, if you look at Cugic Live Chat LinkedIn page you’ll find out that they are followed by 0 users. In case of Scorebuddy the number of followers on their LinkedIn page is 0.