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Compare Cugic Live Chat vs HubSpot Service Hub

What is better Cugic Live Chat or HubSpot Service Hub? Comparing Cugic Live Chat and HubSpot Service Hub, it is simple to see which Customer Support Software product is the more suitable choice. This means that your business will be able to choose most productive and useful application. You can study the details, for example available tools, costs, plans offered by each vendor, offer terms, etc.

We also let you check their all round scores to know which one appears to be more suitable. Cugic Live Chat has 8.0 points for overall quality and 91% rating for user satisfaction; while HubSpot Service Hub has 8.8 points for overall quality and 98% for user satisfaction. Similarly, you can also find out which software company is more reliable by sending an email request to both vendors and check which one replies sooner.

Our experts made sure to review all popular Live Chat Software products available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Salesforce Live Agent, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Reporting
  • Integrations
  • Call Support
  • CUGIC Support
  • 39 Languages Available
  • Responsive Dashboards
  • Encryption of all communications

Pricing Info

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Cugic Live Chat integrates with the following business systems and applications:

  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.

Company Email

support@cugic.com

Contact No.

Company's Address

63 Moran Ave., Suite B
Princeton, NJ 08542
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticketing
  • Customer feedback
  • Knowledge base
  • Live chat
  • Conversational bots
  • Conversations dashboard
  • Team email
  • Automation & routing
  • Reporting
  • Contact management
  • Contact & company insights
  • Company records
  • Email scheduling
  • Email tracking & notifications
  • Email templates
  • Email sequences
  • Documents
  • Calling
  • Meeting scheduling
  • Canned snippets
  • Integration
  • Phone & email support

Pricing Info

Free Customer Service Tools:

  • Ticketing
  • Customer support form fields
  • Live chat
  • Conversational bots
  • Team email
  • Conversations inbox
  • Email templates
  • Email & chat to ticket
  • Canned snippets
  • Reporting dashboards
  • Calling
  • Meeting scheduling
Starter – $50/month (includes 1 user)
  • All Free features, plus:
  • HubSpot branding removed
  • Conversation routing
  • Email sequences
Professional – Starting at $400/month (includes 5 users)
  • All Starter features, plus:
  • Phone support
  • Customer feedback
  • Knowledge base
  • Customer service Automation
  • Multiple ticket pipelines
  • Teams
  • 1:1 video creating and hosting
  • Salesforce integration
  • Multiple currencies
  • Custom reporting
Enterprise – Starting at $1,200/month (billed annually)
  • All Professional features, plus:
  • Playbooks
  • Calculated properties
  • Single sign-on
  • Goals

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

storylead

Integrations

  • HubSpot CRM, Sales, Marketing
  • Salesforce
  • Gmail
  • G Suite
  • Outlook for Windows

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Online customer service, support and help desk solution native to the HubSpot suite.

Company Email

Contact No.

Company's Address

25 First Street, 2nd FloorCambridge, MA 02141United States

The apps compared on this page are merely a small sample of our full Customer Support Software category and you should remember that there could be more desirable options out there. If you would like to make sure you make the wisest choice for your team we definitely encourage you to analyze more software first. You can also consider to check out our top 10 Customer Support Software ranking to see which apps are currently the best ones and dominate the market.

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