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Compare Cugic Live Chat vs Communifire

What is better Cugic Live Chat or Communifire? When comparing Cugic Live Chat and Communifire, you can easily see which Customer Support Software product is the more suitable alternative. This means that your company will be able to choose most productive and useful software. You can study the details, like available tools, costs, plans offered by each vendor, offer conditions, etc.

We also let you check their total scores to know which one seems to be better. Cugic Live Chat has 8.0 points for overall quality and 91% rating for user satisfaction; while Communifire has 6.7 points for overall quality and 100% for user satisfaction. You can also find out which vendor is more reliable by sending an an email question to both vendors and check which one replies faster.

Those of you who don't have much time or would like to get a Live Chat Software suggestion from our team might want to examine these top choices for this year: Zendesk, Salesforce Live Agent, Freshchat.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Reporting
  • Integrations
  • Call Support
  • CUGIC Support
  • 39 Languages Available
  • Responsive Dashboards
  • Encryption of all communications

Pricing Info

Cugic Live Chat offers several SMB and enterprise pricing plans to meet the needs of different users. A free startup plan is also provided. Take a look at the details and select the best plan for your business:

Cugic Chat Lite – Free

  • 1 agent account
  • 30-day chat history
  • Embedded chat window
  • 1 Concurrent Chat

Cugic Chat Professional – $13/seat/month or $10/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Department Wise categorization
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization

Cugic Chat Enterprise – $23/seat/month or $18/seat/month (annual billing)

  • Unlimited Chats
  • Unlimited agent accounts
  • Unlimited chat history
  • Pop-up or embedded chat window
  • Basic chat customization
  • Basic Chat Stats
  • API Integration

Cugic Chat Enterprise Plus – $46/seat/month or $37/seat/month (annual billing)

  • Unlimited Chats
  • Widget Unbranding
  • Agent Reports
  • Real-Time Monitoring
  • Custom Logo In Chat Window
  • Unlimited agent accounts
  • Unlimited chat history
  • Agent Activity
  • Visitors Tracking Up to 1000 )
  • Pop-up or embedded chat window
  • Data security

Cugic Managed Live Chat Starter – $149

  • 75 Enquiries or Leads
  • 24 x 7 Avaiable Chat Agents
  • Unlimited Chats
  • Single Domain
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Experienced Chat Agents

Cugic Managed Live Chat Enterprise – $449

  • 500 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support

Cugic Managed Live Chat Unlimited – $799

  • 1000 Enquiries or Leads
  • 24 x 7 Available Chat Agents
  • Unlimited Chats
  • Multiple Domains (maximum 5)
  • Free Live Chat Software
  • Free Setup
  • Dedicated Account Manager
  • Carry Forward Unused Chats
  • Chats Emailed Immediately
  • Complete Technical Support
  • Industry Specific Chat Agents
  • Complete Website Study
  • Chat to Ticket Forwarding
  • Unlimited Leads Forwarding
  • White Label Widget
  • Logo/Color as per Website
  • Skype Support
  • Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Cugic Live Chat integrates with the following business systems and applications:

  • Facebook
  • Twitter

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cugic is a live chat software that offers robust chat capabilities and other functionalities that help you convert your visitors into paying customers.

Company Email

support@cugic.com

Contact No.

Company's Address

63 Moran Ave., Suite B
Princeton, NJ 08542
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 6.7

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted

Pricing Info

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Toyota, Bravo, Dannon, Whirlpool, Edwards

Integrations

  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.

Company Email

sales@axerosolutions.com

Contact No.

Company's Address

San Diego, CA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The software compared on this page are only a small sample of our full Customer Support Software category and you should remember that there could be more reliable options out there. If you would like to guarantee you make the wisest choice for your team we strongly urge you to analyze more services first. It may also be a good idea to study our top 10 Customer Support Software list to learn which software are in the current year the best ones and dominate the market.

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