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Compare CrazyCall vs Genesys

What is better CrazyCall or Genesys? Today’s corporations require the top Customer Support Software product to stay competitive. On this page we help you with buying the best software, by allowing you to examine CrazyCall and Genesys down to the very details of their individual features.

It is also possible to examine our general scoring values, which rate the software general quality and performance. CrazyCall got a 8.5 score, while Genesys has a score of 7.5. Likewise, you can compare their general user satisfaction rating: 100% (CrazyCall) against 98% (Genesys). Don’t forget to choose the application that best matches your top priorities, not the software with a lot of features.

At this time, the most significant solutions in our Call Center Software category are: Freshcaller, Zendesk, RingCentral Contact Center.

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $11

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call dialer and matching
  • Intuitive workflow
  • Call panel
  • Sales analytics
  • Fast setup
  • App integration
  • Cloud-based software
  • Team management

Pricing Info

CrazyCall offers three pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Starter –$11/user/month

  • 200 free monthly minutes per user to 123 countries
  • 3 maximum number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 45 days call recording storage
  • 45 days call history and reporting
  • No access restriction

Team – $22/user/month

  • 500 free monthly minutes per user to 123 countries
  • Unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • 1 year call recording storage
  • 1 year call history and reporting
  • With access restriction

Professional – $45/user/month

  • 1250 free monthly minutes per user to 123 countries, unlimited calls to the US and Canada
  • unlimited number of projects
  • Free inbound calls
  • Free phone number
  • Add: $4 for additional number
  • Unlimited call recording storage
  • Unlimited call history and reporting
  • With access restriction

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Play, Energa, Orange

Integrations

Currently CrazyCall can integrate with numerous 3rd party apps through Zapier integrations. It also provides native Pipedrive integration.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

CrazyCall is a call center platform that offers advanced technologies to support and control contact center environments anywhere in the world.

Company Email

info@crazycall.com

Contact No.

Company's Address

Four Embarcadero, Suite 1400, PMB #60
San Francisco, CA 94111
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Genesys Premier Edition

  • Scales up to 250 seats
  • Cloud-based deployment
  • Proven, global cloud Contact Center platform
  • Superior availability and reliability
  • Bundled telecommunications services
  • Intuitive and visual solution configuration
  • Out-of-box CRM integration (Salesforce.com, Zendesk)

Genesys Business Edition

  • Scale up to 1,000 seats
  • Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
  • Meet your customers’ expectations for a consistent experience over the channel of their choice
  • Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
  • Best-in-class routing using full context delivers optimal customer experience with the lowest cost
  • Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
  • Pre-integrated hardware appliances for on-premises deployments
  • Rapid deployment
  • Eliminates server hardware procurement cycle
  • No software installation
  • VoIP Gateways, SBCs, and handsets available
  • Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
  • Real-time performance and operational monitoring and analysis
  • Workforce Optimization including Workforce Management
  • Local telephony connection delivery model
  • Support for growth while protecting your legacy investments

Genesys Enterprise Edition

  • Scale up to unlimited seats
  • Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
  • Cross-channel data services provide context to achieve optimal customer experiences
  • Integrated self-service, analytics, workforce and back-office optimization for peak performance
  • Built-in support for remote and branch workers to span locations and geographies
  • Flexible deployment for on-premises, cloud or hybrid cloud configurations
  • Advanced capability customization to meet your unique requirements
  • Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
  • Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center

Pricing Info

Pricing available by quote only. Contact Genesys directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

JPMorgan Chase, Citibank, PayPal, Marketo, USPS, UnitedHealth Grouo

Integrations

Genesys supports integrations with the following business systems and applications:

  • Salesforce.com
  • Zendesk
  • Oracle
  • SAP
  • Microsoft
  • IBM
  • Aspect
  • Asterisk
  • Avaya/Nortel
  • Cisco
  • Intecom
  • NEC
  • Skype
  • Mitel/Aastra
  • Siemens
  • Unify
  • KnoahSoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.

Company Email

Company's Address

2001 Junipero Serra Blvd.
Daly City, CA 94014

It may not always be sufficient to just compare CrazyCall and Genesys with one another. While reliable tools, cost and customer reviews are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by each product. Very often a less dominant service may turn out to be a great choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that regardless of smaller market popularity it’s a significant contender to the apps that rule the market.

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