What is better CrazyCall or Genesys? Today’s corporations require the top Customer Support Software product to stay competitive. On this page we help you with buying the best software, by allowing you to examine CrazyCall and Genesys down to the very details of their individual features.
It is also possible to examine our general scoring values, which rate the software general quality and performance. CrazyCall got a 8.5 score, while Genesys has a score of 7.5. Likewise, you can compare their general user satisfaction rating: 100% (CrazyCall) against 98% (Genesys). Don’t forget to choose the application that best matches your top priorities, not the software with a lot of features.
At this time, the most significant solutions in our Call Center Software category are: Freshcaller, Zendesk, RingCentral Contact Center.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
Pricing Info
Pricing available by quote only. Contact Genesys directly for more pricing details.
Genesys supports integrations with the following business systems and applications:
Salesforce.com
Zendesk
Oracle
SAP
Microsoft
IBM
Aspect
Asterisk
Avaya/Nortel
Cisco
Intecom
NEC
Skype
Mitel/Aastra
Siemens
Unify
KnoahSoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
It may not always be sufficient to just compare CrazyCall and Genesys with one another. While reliable tools, cost and customer reviews are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards won by each product. Very often a less dominant service may turn out to be a great choice that was a winner of many SaaS awards such as our Experts’ Choice Award which proves that regardless of smaller market popularity it’s a significant contender to the apps that rule the market.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website.
Our rankings can be filtered by:
Sponsored: vendors bid for position here and products are sorted based on the amount of that bid.
SmartScore: products are sorted based on our SmartScore rating.
User Reviews: products are sorted based on ratings from user reviews.
Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in an effort to give you reliable advice that will enable you to make well-informed purchase decisions.
