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Compare CozTel vs. Inbenta

Specific companies need different types of Customer Support Software. To learn which one meets your needs, think of comparing various solutions feature by feature including their terms and prices. Furthermore, you may get a quick idea of their general efficiency and customer feedback by checking our smart scoring system. The results are: CozTel (8.0) vs. Inbenta (8.4) for total quality and performance; CozTel (100%) vs. Inbenta (100%) for user satisfaction rating. Analyze their high and weak points and decide which software is a better option for your company. An effective, simple way is to list the strengths and weaknesses of both applications next to each other and see which software comes on top. People who are pressed for time or need a Call Center Software recommendation from our experts might want to examine these top choices for the current year: RingCentral Contact Center, Five9, Freshcaller.
Software

CozTel

VS

Inbenta

VS

CozTel screenshot Inbenta screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.4 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

Overview

Overview

Coztel is Cloud-based Call Center Software that provides complete call center solution to inbound, Outbound and Blended call centers.
Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Useful Links
Contact Phone

Contact Phone

+1-830-431-9037 +1-408-213-8771
Contact Address

Contact Address

83 Ducie St.
M1 2JQ Manchester
United Kingdom
777 Mariners Island Blvd. Suite #220
San Mateo, California
USA
Company Email

Company Email

contact@coztel.com info@inbenta.com
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about CozTel pricing Learn more about Inbenta pricing
Devices Supported

Devices Supported

Windows
Android
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

CozTel integrates with the following business systems and applications:

  • Insightly
  • Zoho
  • Zendesk
  • Salesforce
  • Vtiger
  • Pipedrive

Inbenta integrates with the following business systems and applications:

  • Zendesk
  • Salesforce Desk.com
  • Salesforce Service Cloud
  • Endeca
  • Skype
  • Facebook Messenger
  • Mobile
Prominent Customers

Prominent Customers

Multiplus SA, Xapo, GoAnimate
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Plans

Pricing Plans

Contact Coztel for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Inbenta’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

Languages Supported

English English
Features

Features

CozTel FEATURES

  • Avatar Dialer
  • Recording Portal
  • Internal Chat
  • TPS/DNC Filtering
  • Web Phone
  • Voice Broadcasting
  • PCI Compliance
  • Predictive Dialer
  • Power Dialer
  • Progressing Dialer
  • Integrations
  • Auto Call Distribution
  • Interactive Voice Response (IVR)
  • Display Local Caller ID

Inbenta FEATURES

  • Self-Service
  • Analytics
  • Auto complete
  • Dynamic FAQs
  • Support Ticketing
  • Email Management
  • Auto Responses
  • Canned Responses
  • E-Commerce
  • Integrations
  • Chatbots
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Every time you compare different Customer Support Software solutions you shouldn’t only explore their features list and provided pricing packages. Pay attention to the fact that the software should be adjusted to your needs and team so the more flexible their offer the better. Explore what systems are supported by CozTel and Inbenta and make sure you will obtain mobile support for whatever devices you use in your company. It may also be a good idea to examine which languages and geographies are supported, because this could be a critical factor for many firms.