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Compare CoreSystems vs Velaro

What is better CoreSystems or Velaro? With a wide range of functionalities, pricing, terms, and more to evaluate, finding the right Customer Support Software for your firm is challenging. But by working with our system, it is simple to match the functions of CoreSystems and Velaro including their general score, respectively as: 7.5 and 8.7 for overall score and 100% and 100% for user satisfaction.

You can also review them feature by feature check out which program is a more effective fit for your enterprise. Remember to use a free trial first before getting a plan to experience how the program performs in real setting.

If you need to quickly decide on the best Field Service Management Software - FSM according to our review team we suggest you check out one of these products: ProntoForms, Salesforce Field Service Lightning, Jobber.

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YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Self Service
  • Mobile Field Sales
  • Cloud Computing
  • Team Collaboration
  • Location Services and Routing
  • Scheduling and Dispatching
  • Field Parts and Inventory Management
  • Service Contract Management
  • Analytics and Reporting
  • Repair Knowledge Management
  • Billing and Invoicing
  • Service Level Management

Pricing Info

CoreSystems SMB and enterprise pricing is available upon request, and more details can be obtained by contacting the company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

KardexRemstar, GE Alstom, Wolffkran, Buchi

Integrations

CoreSystems integrate with the following systems and applications:

  • SAP
  • Salesforce
  • Microsoft Dynamics NAV
  • Microsoft Dynamics AX
  • Oracle Field Service Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

If you are not good at it customers will leave you, a better field service is the key to the hearts of the customers. CoreSystems is the best solution you can ask for.

Company Email

Contact No.

Company's Address

Dorfstrasse 69
5210 Windisch
Switzerland

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $64.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitor monitoring
  • Workflows & routing
  • Performance management
  • Reporting & analytics
  • Security
  • Setup
  • Proactive chat
  • Sales & conversion tracking
  • Integrations

Pricing Info

Velaro offers 3 pricing packages:

Small Business Plan – $64.95/user

  • Unlimited Visitors + Geotargeting
  • 5 Groups
  • 3 Proactive Chat Rules
  • Manual Routing
  • Full Branding & Surveys
  • Agent Surveys
  • Sales Conversion Tracking
  • Customer Satisfaction Tracking
  • Report Scheduling and Export
  • Agent Availability Scheduling
  • Standard Reporting
  • Premium Integrations

Professional Plan – $149.95/user

Everything in Small Business Plan, plus:

  • 1 Free Offline License
  • Unlimited Groups
  • Unlimited Proactive Chat Rules
  • Workflow & Queue Based Routing
  • Transcript Forwarding (web/FTP)
  • Sensitive Data-Masking
  • Advanced Reporting
  • Shared Canned Messages
  • A/B Canned Message Testing
  • A/B Testing Pre-Chat Surveys
  • Full Customization
  • Phone Support

Enterprise Plan – Custom pricing

Customized for your needs

  • Enterprise Reporting
  • Enterprise Workflow & Queue Based Routing
  • Multi-CRM Integration
  • Enterprise Data Retention Management
  • Administrative Audit Logging and Reporting
  • Customized Training
  • Success Manager Access and Reviews
  • Enterprise Security
  • Service Level Agreement
  • Redlined EULA
  • 24/7 Emergency Support
  • GDPR Compliance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

LG Electronics, Experian, Epicor

Integrations

  • Magento
  • Customer relationship management (CRM)
  • Microsoft Dynamics
  • Salesforce
  • NetSuite
  • Data storage
  • Content management systems (CMS)
  • Social media (Facebook, Twitter, LinkedIn, Google+)
  • Knowledgebase software
  • Desk by Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Velaro is a web-based live chat solution that lets you improve your communication with your customers and visitors in a matter of seconds.

Company Email

Contact No.

Company's Address

8 Market Place, Suite 300,
Baltimore, MD 21202

Every time you pick a product that you think will be an actual asset for your team you shouldn’t only pay attention to what professionals have to say about it. In many cases personal experience with the service will vary, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for each app to give you a quick overview of how actual users of CoreSystems and Velaro rate their experience with the solution. Our algorithm is based on complex analysis of product mentions on other sites, social networks and blogs, so you will get a comprehensive and reliable landscape of what other users think about every solution. In this example CoreSystems got a total satisfaction rating at 100% while for Velaro 100% of people say they had a positive experience with it.

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