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Compare CoreSystems vs Cerri

What is better CoreSystems or Cerri? You have such a wide range of Project Management Software choices in today’s state of that industry that deciding on the best product is often confusing. On our comparison page, it is simple to examine the functions, pricing terms, available plans, and more details of CoreSystems and Cerri.

It’s also possible to check their score (7.5 for CoreSystems vs. 8.0 for Cerri) and user satisfaction level (100% for CoreSystems vs. 96% for Cerri). The scores and ratings give you an overall idea how both of these software products perform. Moreover, find out if the solution can integrate with the company’s current business apps to promote greater productivity.

We did our best to review all popular Field Service Management Software - FSM products that you can find out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, ProntoForms, Salesforce Field Service Lightning.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer Self Service
  • Mobile Field Sales
  • Cloud Computing
  • Team Collaboration
  • Location Services and Routing
  • Scheduling and Dispatching
  • Field Parts and Inventory Management
  • Service Contract Management
  • Analytics and Reporting
  • Repair Knowledge Management
  • Billing and Invoicing
  • Service Level Management

Pricing Info

CoreSystems SMB and enterprise pricing is available upon request, and more details can be obtained by contacting the company.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

KardexRemstar, GE Alstom, Wolffkran, Buchi

Integrations

CoreSystems integrate with the following systems and applications:

  • SAP
  • Salesforce
  • Microsoft Dynamics NAV
  • Microsoft Dynamics AX
  • Oracle Field Service Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

If you are not good at it customers will leave you, a better field service is the key to the hearts of the customers. CoreSystems is the best solution you can ask for.

Company Email

Contact No.

Company's Address

Dorfstrasse 69
5210 Windisch
Switzerland

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Create Projects
  • File Sharing and Access
  • Commenting on Shared Files, Tasks, and Projects
  • Calendar Synchronization
  • Automated Follow-ups on tasks and Progress
  • Real-Time Notifications
  • Multilingual Collaboration
  • Third-Party Collaboration
  • File Management
  • Project Management
  • Content Management

Pricing Info

Cerri offers two enterprise pricing plans to choose from. Give the details a look, and select the best plan for your business:

Cloud – $15/user/month (annual billing)

  • 10+ users
  • Team Collaboration
  • File Management
  • Project Management
  • Content Management
  • Security, Mobility, and Integrations

On-Premise – $18/user/month (annual billing)

  • 100+ users
  • All Cloud features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hitachi, Schneider Electric, Vodafone

Integrations

Cerri integrates with the following business systems and applications:

  • Microsoft Outlook
  • Office 365
  • Gmail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Cerri combines the functionalities and capabilities of team collaboration and project management into a single, unified platform.

Company Email

newyork@cerri.com

Contact No.

Company's Address

250 Park Ave, Suite 700
10177 New York
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

No Project Management Software will be able to cater to all the requirements of a business. Even though core functionalities of CoreSystems and Cerri should matter you should also carefully analyze the integrations provided by every service. Very often you will already be working with various kinds of SaaS software in your company and it’s definitely wiser to select solutions that integrate well with each other. That way you will be able to ensure an effortless exchange of information between your teams and services, which can significantly reduce time spent on migrating between one solution and the other.

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