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Compare Convoso vs Yekaliva

What is better Convoso or Yekaliva? When scouting for the ideal Customer Support Software for your enterprise it is suggested that you assess the functions, pricing, and other essential details concerning the product and vendor. Here, you are able to see the parallels and differences between Convoso (overall score at 8.3 and user satisfaction at 100%) and Yekaliva (overall score at 8.0 and user satisfaction at N/A%).

You can also check out their specific modules, such as tools, plans, rates, terms and conditions, etc. What is more, analyze the terms thoroughly for information on hidden fees, including, installation, separate helpdesk support, upgrade fees, disk space fees, and others.

We realize that not all people have enough time to test a wide range of various solutions, so we came up with a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Zendesk, RingCentral Contact Center, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

Pricing Info

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Prime Lending, Iconic Partners, ScanDigital.com

Integrations

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.

Company Email

info@convoso.com

Contact No.

Company's Address

0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $20

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-time Analytics Dashboard
  • User Management
  • Complete Customization
  • Integrations

Pricing Info

Yekaliva offers four options when it comes to enterprise pricing to suit the needs of businesses of different sizes.

Glider – $20/month

  • 2K Messages per Month
  • Email Support

Plane – $50/month

  • All Glider Features
  • 5K Messages per Month
  • Bot Customization
  • Real-time Dashboard
  • 24/7 Email Support

Jet – $100/month

  • All Plane Features
  • 12K Messages per Month
  • Priority Call Support
  • Partial Integration Support
  • White Label

Rocket – request pricing information

  • All Jet Features
  • Unlimited Messages per Month
  • Complete Integration Support
  • All Channels Integration
  • Dedicated Agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Queensland Government, Asian Humanity Foundation, Anna Nagar

Integrations

Yekaliva can integrate with the following solutions:

  • Slack
  • KIK
  • Skype
  • Telegram
  • Line

Apart from these, Yekaliva can also connect with a number of CRM tools.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A highly accurate AI-powered chatbot that is backed by six avant-garde technologies.

Company Email

info@yekaliva.ai

Contact No.

Company's Address

Yekaliva
No. 299 S Main Road, Ste. 1300
Salt Lake City, UT 84111
USA

RingCentral Contact Center

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By Quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Intelligent Routing

  • ACD
  • Outbound Campaign Management
  • Omnichannel Routing
  • Skills-Based Routing
  • Social Media Interactions
  • Voicemail Routing
  • IVR
  • Chat and Co-Browse
  • Outbound Dialing
  • Virtual Hold

Integration Tools

  • CRM Integrations
  • RestFUL APIs
  • Data-Driven Routing
  • Click-to-Call
  • Screen Pops

Administration and Management

  • Surveys
  • Omnichannel Analytics
  • Prebuilt Reports
  • Whisper Coaching, Silent Monitoring, and Barge-In
  • Supervisor Tools
  • Call Recording
  • Analytics and Dashboards
  • Administration Without IT

Workforce Management and Optimization

  • Full Workforce Optimization (WFO)
  • Gamification
  • Screen Recording
  • Performance Management
  • Quality Management (QM)
  • Workforce Management (WFM)
  • Coaching and Learning Tools
  • Speech and Text Analytics

Security Options

  • Seasonal Scaling
  • Work-Anywhere Agents
  • Permission-Based Access
  • Active Failover
  • Encryption
  • Compliant With Security Standards

Customer Engagement

  • Collaboration Options
  • Shared Directory
  • PBX Integration

Pricing Info

RingCentral Contact Center offers three flexible payment plans that are available by quote. These are priced according to the number of features you will be needing, and the type of service you require.

Basic Plan – By Quote

Focuses mostly on inbound and outbound voice calls. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD capabilities

Advanced Plan – By Quote

Focuses mostly on integrations and omnichannel communications. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)

Ultimate Plan – By Quote

Focuses mostly on blended outbound dialers. This includes:

  • Support for inbound and outbound call centers 1 port / agent
  • Standard IVR and ACD
  • Omnichannel capabilities (chat, SMS, email)
  • Advanced IVR Outbound dialing capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing

Integrations

RingCentral Contact Center can integrate seamlessly with a number of ready-to-use connectors as well as third-party applications to help you personalize your user experience. The platform also offers open APIs to help you tailor the platform to your specific business needs. Some of the integrations it can support include:

  • Desk
  • ServiceNow
  • Microsoft Dynamics
  • Zendesk
  • Salesforce
  • NetSuite
  • Oracle
  • HappyFox
  • Amazon Alexa
  • YAPI
  • AgileCRM
  • Gong.io
  • Workato
  • noCRM.io
  • ConvergeHub
  • Hangouts Chat
  • RingCentral Phone
  • RingCentral Meetings
  • RingCentral Glip
  • RingCentral Archiver
  • Gmail
  • Trello
  • Zapier
  • Skype
  • Cloze
  • ZohoCRM
  • PieSync
  • MailChimp
  • New Relic

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust communications system that helps businesses boost customer relationships .

Company Email

Contact No.

Company's Address

20 Davis Drive Belmont, CA 94002 USA

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All the data, information and reviews that we shared in this analysis were collected from official company websites, promotional content available online, actual experience from real customers as well as our own direct use of each product by a professional reviewer. We put a lot of effort to extensively study every app, so we not only test it internally, but we also correlate our observations with opinions of other users from the SaaS community.

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