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Compare Convoso vs. Spiceworks

Assessing products to get the best Customer Support Software need not be hard. On our review platform, we enable you to match Convoso and Spiceworks and right away see their distinct features. We allow you to check their capabilities, supported devices, level of support, pricing rates, terms, and more. You can even review their overall score (8.3 for Convoso vs. 8.3 for Spiceworks) and overall customer satisfaction level (100% for Convoso vs. 99% for Spiceworks). Spend some time and review your leading choices and determine which one is right for your company. Likewise, you must check the software company’s background; can you count on them and will they still be on the market a few years from now? We did our best to review all popular Call Center Software solutions offered on the market, but among them these three deserved our special attention: RingCentral Contact Center, Five9, Freshcaller.
Software

Convoso

VS

Spiceworks

VS

Convoso screenshot Spiceworks screenshot
Pricing Details

Total Score

Our Score

8.3 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Price

Price

by quote

free

Price Scheme

Price Scheme

Quote-based Free
Complete Review

Complete Review

Overview

Overview

Convoso is an all-in-one cloud hosted communications solution that makes contact centers more productive and enjoyable for everyone.
Spiceworks gives IT professionals a product and a community to do their jobs in a radically new way – one that's revolutionizing the IT economy.
Quick Links
Pricing Details

Pricing Details

Learn more about Convoso pricing Learn more about Spiceworks pricing
Company's Address

Company's Address

0950 Warner Center Lane, Building A
Woodland Hills, CA 91367
USA
3700 N. Capital of Texas Highway
Suite 100
Austin, TX 78746
List of Features

List of Features

Convoso FEATURES

  • Softphone (webRTC)
  • PBX Hosting
  • Predictive Dialing
  • Gamified LMS
  • Scripting
  • Call distribution
  • Automatic reports
  • Dead call notifications
  • List scrubbing
  • Texting
  • Training
  • Call recording
  • Surveys post-call
  • Reminders
  • Agent to agent transfer
  • Gamified KPI Indicators
  • Email templates
  • Performance monitors

Spiceworks FEATURES

  • Tickets & Tasks
  • Team Management
  • User Self-service
  • IT Asset Management
  • 150+ Add‐on Apps
  • Ticket Collaboration
  • Multi‐site Support
  • Active Directory
  • Knowledge Base
Languages

Languages

English English
Prominent Customers

Prominent Customers

Prime Lending, Iconic Partners, ScanDigital.com Spectrum Health Systems, Spectrum Health Systems, Cosmetic Group USA
Pricing Plans

Pricing Plans

Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.

Spiceworks is a free help desk system that you can download and run on your system or have its hosted in the cloud.

Devices Supported

Devices Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Web-based
Company Email

Company Email

info@convoso.com support@spiceworks.com
Integrations

Integrations

Convoso’s open API provides powerful integration capabilities with any 3rd party CRM system

Spiceworks offers integration with the following business systems and applications:

  • Teamviewer
  • LogMeIn Rescue
  • AlienVault
  • Customer Thermometer
  • Cherwell Support
  • Evernote
  • NetFlow
  • OneLogin
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Phone Number

Phone Number

(888) 456-5454 512.346.7743
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to solve all the needs of a business. Even though key features of Convoso and Spiceworks are obviously a priority you should also carefully analyze the integrations offered by a given service. Very often you will already be using other types of SaaS software in your company and it’s always more beneficial to choose software that integrate well with each other. That way you can ensure an effortless transfer of data between your teams and apps, which can really reduce time wasted on migrating between one app and the next.