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Compare Conversocial vs SmartKarrot

What is better Conversocial or SmartKarrot? It’s a good idea to use our scoring system to give you a general idea which Customer Experience Management Software product is better for your business. For overall product quality, Conversocial attained 8.6 points, while SmartKarrot earned 8.0 points. Meanwhile, for user satisfaction, Conversocial scored 100%, while SmartKarrot scored 100%.

Information regarding their features, tools, supported platforms, customer support, plus more are provided below to help you get a more correct comparison. Keep in mind to get only the tools that you need to avoid wasting money for functions which are redundant.

Currently, the best services in our Customer Experience Management Software category are: Zendesk, SoGoCX, Yotpo.

NOAWARDS
YET

SmartScore™

8.6

User Satisfaction

100%

Pricing:

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integration with Social Media Platforms & CRM
  • Social Media Analytics
  • Real-time Tracking and Reporting of Social Events
  • Collaborative Platform
  • Priority Response Engine
  • Single Conversation Thread
  • Unified Inbox for Sorting Social Media Data
  • Access to all Past Interactions
  • Business Content Sharing
  • Global Content Library
  • Exportable PDF of Analytics Page
  • Automated Data Export
  • Synching of Customer Info to Existing CRM

Pricing Info

Conversocial is offered on a license basis and has three plans available – Engage, Evolve and Extend – wherein enterprise pricing is based on the number of customer service agents a company has. If you want to get a quote, please contact Conversocial. You may also try a demo offered free on their product.

Integrations

Conversocial integrates with the following business systems and applications:

  • Facebook
  • Instagram
  • Twitter
  • Brandwatch (signal alert from 80 million online sources for relevant mentions)
  • Synthesio (social intelligence to transform data into insights)
  • Insided (harnessing community channels to boost customer service)
  • All popular CRM platforms

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Google, Volkswagen, Hyatt Hotels

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A service to help companies provide their customers the optimal social media care and experience.

Company Email

socialfirst@conversocial.com

Contact No.

Company's Address

3 West 18th Street, 8th Floor
New York, NY 10011
USA

NOAWARDS
YET

SmartScore™

7.4

User Satisfaction

100%

Pricing:

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • 360-Degree Customer View
  • Touchpoint Management
  • Account Monitoring
  • Account Health Score
  • Product Adoption
  • Product Usage
  • Task Management

Pricing Info

SmartKarrot is built for small and medium-sized subscription businesses and tech companies. You may contact the vendor for enterprise pricing and request for a quote.

Integrations

SmartKarrot integrates with the following widely used applications and tools:

  • Salesforce
  • Asana
  • Hubspot
  • Slack
  • Jira
  • Freshdesk
  • Stripe
  • Zendesk

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Kalpita Technologies, Global Solution Pvt. Ltd., QSHALA

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SmartKarrot is a comprehensive customer and product success platform that helps tech companies drive better product adoption and usage.

Company Email

info@smartkarrot.com

Contact No.

Company's Address

SmartKarrot Inc.
13486 Mercedes Ln, Frisco, TX 75035
USA

Popular SmartKarrot Alternatives

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

99%

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

No Customer Experience Management Software will be perfect enough to solve all the requirements of a business. While key functionalities of Conversocial and SmartKarrot are important you should also thoroughly study the integrations provided by a given app. Quote frequently your team will already be using various kinds of B2B software in your company and it’s always wiser to select services that integrate well with each other. With that approach you can ensure a smooth transfer of data between your teams and apps, which can really reduce time spent on migrating between one solution and the next.

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