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Compare ConvergeHub vs JitBit HelpDesk

What is better ConvergeHub or JitBit HelpDesk? When selecting the ideal CRM Software for your company it is recommended that you review the functions, costs, as well as other critical info regarding the product and vendor. Here, you can examine the parallels and differences between ConvergeHub (overall score at 8.0 and user satisfaction at 100%) and JitBit HelpDesk (overall score at 9.2 and user satisfaction at 100%).

It's also possible to examine their unique details, such as tools, plans, costs, conditions, etc. Moreover, read the terms carefully for information on hidden fees, including, installation, separate helpdesk support, upgrade fees, storage fees, and other similar charges.

We realize that not all companies have the time to try out dozens of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the CRM Software category are: HubSpot CRM, Salesforce CRM, Freshsales.

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SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Conversion
  • Dashboard
  • Account
  • Contacts
  • Deals
  • Marketing
  • Campaigns
  • Email Templates
  • Lists
  • Broadcasts
  • Service Management
  • Case Management
  • Case History
  • Web to Case
  • API Integration
  • Collaboration
  • Library
  • Partners
  • Calendar
  • Notifications
  • Mobile Access
  • Automation
  • Customization
  • App Store
  • Sales process
  • Automation Workflow
  • Custom Fields

Pricing Info

ConvergeHub offers a variety of packages and payment schemes that will surely suit all business types and sizes. You get three versions of ConvergeHub plus an option to pay either quarterly or yearly. A free trial period is also offered.

Starter – $11 per user/month billed quarterly or $9 per user/month billed yearly

  • 200 Leads
  • 100 MB Storage
  • 100 emails

Pro – $35 per user/month  billed quarterly or  $29 per user/month  billed yearly

  • All Lite features plus
  • Unlimited Contacts
  • 2GB Storage
  • 2,500 emails/month
  • Deals

Premium – $65 per user/month  billed quarterly or  $59 per user/month  billed yearly

  • All Professional features plus
  • SocialCRM*
  • 4GB Storage
  • Product
  • Invoices
  • 5,000 emails per month
  • Case Management
  • Partner Collaboration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Salamander Designs, ClkClk Inc

Integrations

ConvergeHub has an App Store concept where lot of third party applications are integrated. The vendor is constantly bringing in lot of new applications all the time. ConvergeHub presently has Outlook, Quickbooks, Xero, Google Contact, Google Calendar, Google Mail, Twilio, Fonality, Docusign and many more. ConvergeHub has an open API which can be used by any third party application to build integration into the app.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful cloud-based CRM platform that is designed to provide users with a complte Customer Engagement Management solution.

Company Email

info@convergehub.com

Contact No.

Company's Address

11501 Dublin Blvd #200
Dublin, CA 94568
United States

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

No CRM Software will be able to cover all the requirements of a company. Though core features of ConvergeHub and JitBit HelpDesk should matter you should also carefully explore the integrations offered by a given software. Very often your team will already be using other types of B2B software in your company and it’s definitely better to opt for solutions that integrate well with one another. With that approach you will be able to guarantee a reliable exchange of information between your teams and software used, which can considerably reduce time spent on migrating between one app and the other.

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