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Compare Hitsteps vs. ContactWorld

A great way to find the correct Customer Support Software product for your organization is to compare the solutions against each other. Here you can compare ContactWorld and Hitsteps and see their functions compared contrastively to help you select which one is the superior product. Likewise, you can examine their overall ratings, for instance: overall score (ContactWorld: 8.2 vs. Hitsteps: 8.0) and user satisfaction (ContactWorld: 100% vs. Hitsteps: 100%). Check their distinctive features and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your business outgrow the app in the next couple of years? Those of you who don't have much time or need a Communications Software recommendation from our experts might want to investigate these top choices for the current year: RingCentral, Slack, Wrike.
Compare

Hitsteps

VS

ContactWorld

VS

Hitsteps screenshot ContactWorld screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Pricing

Pricing

$4.99

by quote

Pricing Type

Pricing Type

Free | Monthly payment Quote-based
Complete Review

Complete Review

Overview

Overview

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.
Easy Links
Pricing Info

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

Support Types

Support Types

Live Support
Phone
Ticket Training
Languages

Languages

English English
Client Types

Client Types

Small Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Phone Number

Phone Number

1 (855) 534 - 2888
Prominent Clients

Prominent Clients

Market Twister, Zethus, Preferred Traffic Photobox, Gigaclear, Sixpack Shortcuts
Company Email

Company Email

Pricing Details

Pricing Details

Learn more about Hitsteps pricing Learn more about ContactWorld pricing
Contact Address

Contact Address

Belvedere House
Basing View
Basingstoke
RG21 4HG
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Linux
Mac
Web-based
Supported Integrations

Supported Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com
Available Features

Available Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

ContactWorld FEATURES

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which software will perform best for your business it may be a sound idea to examine each service’s social metrics. Such metrics are usually an indicator of how popular a given software is and how extensive is its online presence. For example ContactWorld Twitter account has currently 23151 followers. At the same time Hitsteps Twitter is followed by 7875 people.