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Compare ContactWorld vs Aircall

What is better ContactWorld or Aircall? If you want to have a easy way to learn which Communications Software product is better, our proprietary method gives ContactWorld a score of 8.2 and Aircall a score of 9.0 for all round quality and performance. At the same time, ContactWorld is rated at N/A%, while Aircall is rated 100% for their user satisfaction level.

You can also assess their product details, including functions, tools, options, plans, costs, and others. Find out if the software allows you to customize some of its processes to make sure it fits your own business workflows.

Those of you who want to save some time or need a Communications Software advice from our experts may want to take a look at these top choices for this year: 8×8 VoIP Phone Service, Slack, RingCentral.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customizable call flows
  • Wide range of computer telephony integration (CTI) applications
  • Live supervisor monitoring
  • Extensive statistics and reporting suite
  • Call recording
  • Interactive voice response (IVR) collection
  • Calling Line ID detection and routing

Pricing Info

ContactWorld For Service pricing is available on a by quote basis only. Contact the parent company NewVoiceMedia directly for more detailed pricing information.

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Photobox, Gigaclear, Sixpack Shortcuts

Integrations

NewVoiceMedia integrates with the following business systems and applications:

  • Salesforce
  • Desk.com

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ContactWorld is the first global, true-cloud contact center solution that delivers a personalized service to every inquiry.

Company Email

Contact No.

Company's Address

Belvedere House
Basing View
Basingstoke
RG21 4HG

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $30

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Phone Desktop Application
  • Phone Mobile Application
  • Phone Chrome Extension
  • Call Routing
  • Call Monitoring
  • Customized Business Hours
  • After-Call Work
  • Call Center Analytics
  • Call Conferencing
  • Call Queueing
  • Call Recording
  • Blacklist Numbers
  • Toll-Free Numbers
  • Warm Transfer
  • International Numbers
  • Ring on Speakers
  • Interactive Voice Response (IVR)
  • Forward-to-Phone
  • Shared Contacts
  • Power Dialer
  • CRM Integrations
  • Call Whispering
  • Computer Telephony Integrations (CTI)
  • Tags
  • Click-to-Dial
  • Skill-Based Routing
  • Live Feed
  • Insight Cards

Pricing Info

Aircall features three pricing tiers. Each package requires no commitment and ensures no hidden costs.

Here are the current pricing bundles:

Essentials – $30/user/month, billed annually

  • Core features to get your team started
  • Unlimited inbound calls (except toll-free)
  • Integrations and API
  • Smart Queueing
  • Phone support

Professional – $50/user/month, billed annually

  • All Essentials features
  • Salesforce integration
  • PowerDialer
  • Advanced analytics and reporting
  • Live call monitoring
  • Unlimited concurrent calls
  • Dedicated account manager

Custom – Contact vendor for details

  • All Professionals features
  • Unlimited outbound calls
  • Custom analytics
  • Custom onboarding
  • Access to API developer support
  • A service-level agreement (SLA)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

UntuckIt, HostMaker, Expensify

Integrations

Aircall integrates with many popular business platforms and systems. That means you do not have to migrate to a new workflow to use the phone system. Whether you are building a sales team or a support group, Aircall integrates with just one-click.

The modern call center system integrates with the following platforms: 

  • amoCRM
  • Avoma
  • BigCommerce
  • Bullhorn
  • Callingly
  • Copper
  • Diduenjoy
  • FLG
  • Freshdesk
  • Freshsales
  • Front
  • Gong
  • Gorgias
  • HappyFox
  • Help Scout
  • Hubspot
  • Intercom
  • JobAdder
  • Klaus
  • Kustomer
  • Magento
  • Microsoft Dynamics
  • Microsoft Teams
  • Nicereply
  • noCRM.io
  • Outreach
  • PieSync
  • Pipedrive
  • Planhat
  • Plecto
  • Postcall.io
  • Re:amaze
  • Rippling
  • Salesforce
  • Salesloft
  • Segment
  • Shopify
  • Slack
  • SugarCRM
  • Typeform
  • Voxpay
  • Zapier
  • Zendesk
  • Zendesk Sell
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A smart and modern phone system for sales and support teams.

Company Email

sales@aircall.io

Contact No.

Company's Address

Aircall New York
233 Park Ave S.
New York, NY 10003
USA

The services analyzed on this page are merely a small part of our complete Communications Software category and you should remember that there might be more desirable solutions out there. If you would like to make sure you make the wisest choice for your team we definitely encourage you to analyze more apps first. You may also want to consult our top 10 Communications Software ranking to learn which services are at the moment the highest-ranking ones and leaders in the market.

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