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Compare ConnectWise Control vs Intervals

What is better ConnectWise Control or Intervals? The ideal Customer Support Software is a service that can deal with your company’s unique needs. It is possible to determine which option is best suited for your business if you assess several products before you decide which one is the best.

As an example, ConnectWise Control and Intervals are scored at 9.0 and 8.3, respectively, for general quality and performance. Similarly, ConnectWise Control and Intervals have a user satisfaction rating of 100% and 98%, respectively, which shows the general feedback they get from customers. Better yet, get in touch with a regular client of the software and ask for their feedback regarding the software in question.

Our team put a lot of effort to review all popular Remote Support Software solutions offered out there, but among all the ones we reviewed these three deserved our special attention: Atera, ConnectWise Control, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

Pricing Info

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jon Rosen Systems

Integrations

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $59

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Integrated Task Timers
  • Weekly Timesheet Submissions and Approvals
  • System-Generated “Nags”
  • Visual Reporting
  • Daily Task Assignments
  • Milestone Tool
  • Drag-and-Drop Rescheduling
  • Email Updates
  • Mobile Version
  • Data Capture and Archiving
  • Real-Time Graphing
  • Weekly Trend Monitoring
  • Project Time Tracking
  • Billable vs. Unbillable time
  • Data export to CSV and XML
  • One-Click Retrieval
  • Version Control
  • Document Uploading
  • Organic Classification Tags
  • Easy File Access Via Internet
  • Unlimited File Type Support
  • Extensive Visual Theme Selection
  • Customizable Defaults (work types, hourly rates, task statuses, priorities, and more)
  • Multi-Currency Support
  • Non-US Date and Time Format Support
  • Unicode Character Support (including Mandarin and Chinese)
  • Automated Overdue Invoice Alerts
  • Freestyle Invoicing
  • Canadian GST and Quebec PST Support
  • Invoice Processing
  • Cash Flow Monitoring
  • Custom Functionality Builder
  • Custom Reports
  • Add-On Development

Pricing Info

Intervals is offered in 4 different plans, each catering to a specific storage size and number of active projects. All plans come with a 21-day trial period.  Give the details a look, and select the best plan for your business.

Basic – $59 per month

  • Active Projects: 25
  • Document Storage: 25 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Not So Basic – $99 per month

  • Active Projects: 50
  • Document Storage: 50 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Premium – $159 per month

  • Active Projects: 100
  • Document Storage: 100 Gb
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Unlimited – $299 per month

  • Active Projects: Unlimited
  • Document Storage: Unlimited
  • Users:  Unlimited
  • Clients & Contacts:  Unlimited
  • Invoices:  Unlimited
  • Tasks & Milestones:  Unlimited

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hyundai, Ghirardelli, and Warner Bros.

Integrations

Intervals support integrations with the following business applications and systems:

  • QuickBooks Online
  • QuickBooks Desktop
  • FreshBooks
  • Xero
  • Slack
  • Google Drive
  • Basecamp Classic
  • Intervals Kanban

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Take control of your workflow with Intervals, a web-based time, task and project management software.

Company Email

support@myintervals.com

Contact No.

Company's Address

414 E. Haley St
Santa Barbara, CA 93101
USA

It may not always be sufficient to just compare ConnectWise Control and Intervals against each other. Although reliable functionalities, pricing and user experience are all crucial and should be included when making a final choice, you should also check out the recognition and awards claimed by every software. In many cases a less popular app may turn out to be an amazing choice that was distinguished with SaaS awards such as our Supreme Software Award which proves that in spite of smaller market presence it’s a worthy contender to the software that dominate the market.

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