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Compare ConnectWise Control vs. CDMessenger

There is a wide range of Customer Support Software products in the market right now. The best way to find out which product fits your needs best is to check them side by side. For example, here you can examine ConnectWise Control and CDMessenger for their overall score (9.0 vs. 7.8, respectively) or their user satisfaction rating (100% vs. 95%, respectively). It’s also possible to review their functions and pricing terms as well as other valuable information below. When matching products be sure to examine their related features and mark their disparities to have a clearer picture of both deals. What is more bear in mind to assess non-core features including security, backup, ease-of-use, and helpdesk support. People who want to save some time or need a Remote Support Software advice from our team might want to take a look at these top choices for this year: Bomgar Remote Support, CloudBerry Remote Assistant, ConnectWise Control.
Product

ConnectWise Control

VS

CDMessenger

VS

ConnectWise Control screenshot CDMessenger screenshot
Pricing Details

Our Score

Our Score

9.0 ?

Our Score

7.8 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

95% ?

Cost

Cost

$19

$2

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay.
Corporate Digital Messenger (CD Messenger) is an app that helps users communicate in a secure, reliable, and stable environment.
Useful Links
Support Types

Support Types

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Popular Customers

Popular Customers

Jon Rosen Systems
Pricing Details

Pricing Details

Learn more about ConnectWise Control pricing Learn more about CDMessenger pricing
Contact Phone

Contact Phone

+1-813-463-4700 +91-120-4219245
Vendor Email

Vendor Email

imosupport@live2support.com
Business Size

Business Size

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Contact Address

Contact Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Astra Softwares Pvt. Ltd., Office Address: G-241, Sector 63, Noida 201301, Uttar Pradesh, India
Available Features

Available Features

ConnectWise Control FEATURES

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

CDMessenger FEATURES

  • Access from anywhere
  • Audible alarms to remind you about important tasks
  • Complete administrative controls
  • Conferencing
  • Conversations history
  • Create and send sticky note
  • Customizable user interface
  • Group-wise or department-wise conversations
  • Event alert management
  • File transfer
  • Group chat conferencing capability
  • Group messaging
  • Instant messaging
  • Instant generation of printed transcripts of all your IM
  • Live spell checking in real time
  • Notice boards/announcement
  • Office notice board
  • SSL-based encrypted communication
  • Sticky notes
  • To-do lists (task management)
Available Plans

Available Plans

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

CDMessenger offers a 30-day free trial, one price, and many features. The cost is $2 per user/month when paid annually.

Features

  • Conferencing services
  • Delivery report
  • Event reminder
  • File transfer
  • Instant messaging
  • Notice
  • Sticky notes
Languages Supported

Languages Supported

English English
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Supported Integrations

Supported Integrations

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

Not applicable since CDMessenger is an inter-office messenger designed and developed for internal communication among office, business colleagues in same or multiple location office premises.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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If you continue having second thoughts about which software will work best in your case it might be a sound idea to check out each service’s social metrics. Such metrics are frequently a sign of how popular each product is and how large is its online presence.For example, if you look at ConnectWise Control LinkedIn account you’ll see that they are followed by 16403 users. In case of CDMessenger the number of followers on their LinkedIn page is 34.