Compare ConnectWise Automate vs. Kapdesk

A sensible way to find the appropriate Customer Support Software product for your company is to cross-check the solutions against each other. Here you can compare ConnectWise Automate and Kapdesk and see their features compared contrastively to help you pick which one is the more effective product. Also, you can examine their overall ratings, such as: overall score (ConnectWise Automate: 8.5 vs. Kapdesk: 8.0) and user satisfaction (ConnectWise Automate: 100% vs. Kapdesk: 100%). Check their varying features and similarities and see which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years? If you want to quickly locate the optimal IT Service Management Software according to our review team we recommend you check out the following products: Samanage, Freshservice, Zendesk.
Product

ConnectWise Automate

VS

Kapdesk

VS

ConnectWise Automate screenshot Kapdesk screenshot
Pricing Details

Total Score

Our Score

8.5 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

100% ?

Pricing

Pricing

by quote

by quote

Pricing Model

Pricing Model

Quote-based Quote-based
Full Review

Full Review

Product Info

Product Info

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.
Kapdesk is a helpdesk suite that integrates multi-channel support, ticketing, self-service, and support analytics into one intuitive and easy to use platform.
Easy Links
Email Address

Email Address

sales@kapturecrm.com
Company's Address

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA
Adjetter Media Network Pvt. Ltd.
#25, Vruddhi Complex,
6th Cross, Leela Palace Road,
Next To Sri Ayyappa Temple,
Kodihalli, Bangalore – 560008
India
Integrations

Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control

Kapdesk is designed to integrate with a wide range of popular CRM systems.

Popular Customers

Popular Customers

Innovative Computing Systems Smirnoff, Jaypee Group, Hard Rock Cafe, Royal Orchid
OS Supported

OS Supported

Windows
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Pricing Details

Pricing Details

Learn more about ConnectWise Automate pricing Learn more about Kapdesk pricing
Features

Features

ConnectWise Automate FEATURES

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Kapdesk FEATURES

  • Multi Channel Support
  • Ticketing
  • Team Inbox
  • Automated Responses
  • Escalation Matrix
  • Reports and Analytics
  • Self Service Portal
  • Feedback and Survey
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Languages

Languages

English English, India
Contact No.

Contact No.

+1-800-671-6898 +91-789-988-7755
Pricing Info

Pricing Info

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Kapdesk offers quote-based enterprise pricing. Contact them now to request for more pricing information and other product details.

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cover all the requirements of a company. While core features of ConnectWise Automate and Kapdesk are important you should also carefully examine the integrations offered by a given solution. Quote frequently your team will already be working with various kinds of SaaS software in your company and it’s much wiser to go with software that integrate well with each other. That way you can ensure a reliable exchange of data between your teams and software used, which can significantly reduce time devoted to migrating between one software and the other.