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Compare ConnectWise Automate vs GoToAssist

What is better ConnectWise Automate or GoToAssist? Getting the most effective Customer Support Software for your business is key to boosting your company’s productivity. In our platform, it is simple to assess various solutions to see which one is the right software for your needs. Here you can match ConnectWise Automate vs.

GoToAssist and check their overall scores (8.5 vs. 7.4, respectively) and user satisfaction rating (100% vs. 90%, respectively). You can even look at the specifics of prices, terms, plans, services, tools, and more, and determine which software offers more advantages for your business. In practice, select the software which helps you to scale the features and pricing to address your company growth or lack of it.

In case you you want to quickly find the top IT Service Management Software according to our experts we recommend you check out these services: Samanage, Freshservice, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Discovery
  • Management
  • Patching
  • Monitoring
  • Automation
  • Integrations

Pricing Info

ConnectWise’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and request a quote. You can also subscribe for their free trial, and check whether the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Innovative Computing Systems

Integrations

ConnectWise Automate integrates with the following business systems and applications:

  • ConnectWise Manage
  • ConnectWise Control

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Automate is a software product that helps to boost the effectiveness of your IT team with flexible remote monitoring and management tools.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $55

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access and control unattended computers
  • Annotation tools
  • Control Mac and PC computers
  • Customer-initiated support
  • File transfer
  • In-session chat
  • Integrated service desk module
  • Integration APIs
  • Integration with Get Satisfaction communities
  • Mobile device remote support
  • Multi-monitor navigation
  • Multi-session support
  • Remote Desktop Support (RDP)
  • Remote diagnostics
  • Session recording
  • Session reporting
  • Support from iPad or Android device
  • Team-based support
  • Two-way screen sharing
  • Unlimited live end-user support

Pricing Info

GoToAssist offers 2 pricing plans:

GoToAssist Plan – $69/mo (monthly) or $55/mo (billed annually, save 20%)

  • Single User
  • Named License
  • 100 Unattended Machines
  • Chat
  • Diagnostics
  • File Transfer
  • Remote Control
  • Screen Sharing
  • Session Recording/Save Notes

GoToAssist Concurrent Plan – $124/mo (monthly) or $99/mo (billed annually, save 20%)

  • Ideal for Teams
  • Concurrent License
  • 1,000 Unattended Machines
  • Includes all features of GoToAssist Plan

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Chippewa Valley Technical College, Systems Associates, Inc., Solar Transport

Integrations

GoToAssist is designed to integrate seamlessly with your company’s existing infrastructure. As new support services and technologies emerge, GoToAssist promises to continue to collaborate closely with leading companies to develop the best integrations, enabling users to leverage the full value of the app.

GoToAssist integrates with top help desk ticketing software apps and customer engagement platforms/communities.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

GoToAssist offers a remote support solution for technicians and IT managers to access and control devices remotely, and remotely configure and reboot devices.

Company Email

Contact No.

Company's Address

Citrix Headquarters, 4988 Great America Parkway, Santa Clara, CA 95054, United States

Please pay attention to the fact that even though both ConnectWise Automate and GoToAssist may offer an excellent array of features each app could be aimed at a different business size. If you are studying different apps you should focus on a company type they are meant for. Specific features could scale up efficiently for huge enterprises but if you have a small or mid-sized business it’s usually more sensible to refrain paying for customized functionalities that you may never use.

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