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Compare ZupportDesk vs. Communifire

Examining products to get the best Customer Support Software need not be difficult. On our review platform, we enable you to match Communifire and Zupportdesk and promptly analyze their unique elements. We allow you to take a look at their functions, supported devices, customer support, pricing, terms, and more. It's also possible to examine their overall score (6.7 for Communifire vs. 8.0 for Zupportdesk) and overall customer satisfaction level (100% for Communifire vs. 100% for Zupportdesk). Spend some time and assess your top alternatives and discover which one is best for your company. You should also assess the vendor’s background; can they be relied upon and will they still be around in a few years time? We realize that not all companies have the time to try out a large number of various services, so we created a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.
Comparison

ZupportDesk

VS

Communifire

VS

ZupportDesk screenshot Communifire screenshot
Pricing Details

Score

Our Score

8.0 ?

Our Score

6.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

N/A% ?

Client Satisfaction

100% ?

Price

Price

$8

$49

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

ZupportDesk is a powerful cloud-based help desk solution that helps your business provide better customer support.
Streamlines communication and work processes and integrates them in a social business platform to enhance collaboration and content management.
Useful Links
Features

Features

ZupportDesk FEATURES

  • Live Chat
  • Ticket Support
  • Knowledge Base
  • Contact Management
  • Customizable Chat Window
  • Real-Time Dashboard
  • Social Media Integrations
  • Proactive Visitor Engagement
  • Support Ticket Filters
  • Ticket Assignment and Tracking
  • Quick Search

Communifire FEATURES

  • Social Networking for your company
  • Business Collaboration
  • Social Intranet Solutions
  • Project Management Tools
  • Build a Knowledgebase
  • Create Customer Extranets
  • Create Sales & Marketing Communities
  • Create Online Communities
  • Help Desk / Ticketing / Case Management
  • Collaborate with your co-workers
  • Blogs, Articles, Events, Forums, Wiki
  • Job Board, User Management
  • Activity Streams & Microblogging
  • File Sharing & Document Management
  • Real-time Chat & Messaging
  • Real-time Notifications
  • Social Development Platform
  • SaaS or Self-Hosted
Vendor's Address

Vendor's Address

Zupportdesk
Torshamnsgatan 28 A,
164 40 Kista,
Sweden
San Diego, CA
Vendor Email

Vendor Email

info@zupportdesk.com sales@axerosolutions.com
Integrations

Integrations

ZupportDesk integrates with the following business systems and applications:

  • Facebook
  • Facebook Messenger
  • Twitter
  • WordPress
  • Shopify
  • Google Analytics
  • HTML
  • CSS
  • Bing Maps
  • Google Spreadsheets
  • MailChimp
  • SlideShare
  • Facebook
  • Twitter
  • MP4, YouTube, Vimeo
  • PDF
  • MS Office and Open Office documents
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Popular Customers

Popular Customers

Toyota, Bravo, Dannon, Whirlpool, Edwards
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about ZupportDesk pricing Learn more about Communifire pricing
Available Plans

Available Plans

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Details about Communifire cost are given below:

Communifire is available as a SaaS or On-Premise plan, plus you have a choice of support plans:

Basic ($49 per month): 10 users; 10GB space
Pro ($99 per month): 20 users; 20 GB space
Plus ($199 per month): 50 users; 30 GB space
Max ($499 per month): 100 users; 40 GB space
Annual Plan ($10,000 per year; as SaaS or plus $500 hosting for On-Premise): unlimited no. of users; 50 GB space

Contact No.

Contact No.

+1-888-415-0963 1.888.976.4446
Available Languages

Available Languages

English English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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You should pay attention to the fact that even though both Communifire and Zupportdesk may have an outstanding array of features every service may be designed for a different company size. If you are analyzing various solutions you should pay attention to a business type they are aimed at. Certain features may scale up efficiently for huge enterprises but if you own a small or mid-sized company it’s usually more sensible to stay away from paying for customized functionalities that you might never use.