Compare Collect.Chat vs. HipChat

Buying the best Customer Support Software product is all about evaluating numerous solutions and identifying the top application for your specific needs. Our unique process gives you a quick look at the general rating of Collect.Chat and HipChat. For overall quality and performance, Collect.Chat scored 8.0, while HipChat scored 8.6. On the other hand, for user satisfaction, Collect.Chat earned 100%, while HipChat earned 90%. Below it's also possible to look at their functionalities, terms, plans, etc. to see which software will be more appropriate for your needs. One key feature to evaluate is if the application allows you to enable/disable permissions on various types of users to protect any sensitive company data. We did our best to review all popular Live Chat Software services offered on the market, but among them these three deserved our special attention: Kayako, LiveAgent, Freshchat.





Collect.Chat screenshot HipChat screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

8.6 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

90% ?





Pricing Type

Pricing Type

Free | Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

Collect chat is an interactive chatbot that collects data from website visitors - 24/7, fully on auto-pilot.
HipChat is a communications platform designed specifically for business team chatting.
Quick Links
Available Plans

Available Plans

Collect.Chat offers five SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:


  • 40 Responses per month
  • 7-Day Data Storage
  • Responses via dashboard
  • Insights via dashboard

Lite – $14/month billed annually

  • All Free features
  • 300 Responses per month
  • 60-day Data Storage
  • Zapier Integration
  • Logical Branching

Standard – $29/month billed annually

  • All Lite features
  • 1,500 Responses per month
  • Unlimited Data Storage
  • Notification to multiple emails
  • Campaign tracking
  • No Collect.Chat Branding

Plus – $59/month billed annually

  • All Standard features
  • 5,000 Responses per month

Agency – Custom Pricing

  • All Features

HipChat offers a free edition and a subscription plan priced at a very low rate. Users who want to test drive HipChat may want opt for a 30-day free trial period with no credit card required.

HipChat Basic – Free

  • Mac, Windows, iOS, and Android
  • Group chat and IM
  • Guest access
  • Unlimited integrations
  • 5GB File Storage

HipChat Plus – $2/user/month

All HipChat Basic features plus:

  • 1-to-1 voice and video calling
  • 1-to-1 screen sharing
  • History retention controls
  • Unlimited File Storage
  • Unlimited Searchable Message History
Prominent Customers

Prominent Customers

Expedia, Netflix, Dropbox, Salesforce
Contact Address

Contact Address

Level 6, 341 George St
Sydney, NSW, 2000, Australia
Available Features

Available Features

Collect.Chat FEATURES

  • Chatbot Builder
  • Exceptional Question Templates
  • Fast and Easy Installation
  • Powerful visualizations
  • Integrations


  • Easy Screen Sharing
  • Secure Guest Access
  • 256-bit SSL encryption Security
  • Drag and Drop File Sharing
  • Unlimited Chatrooms
  • Full Customization
  • Fully Searchable
  • Synchronization Access Devices and App
  • Searchable History
Contact Email

Contact Email
Types of Customers

Types of Customers

Small Business | Medium Business | Freelancers Small Business | Medium Business


English English, China, India
Available Support

Available Support

Live Support
Ticket Training
Pricing Details

Pricing Details

Learn more about Collect.Chat pricing Learn more about HipChat pricing
OS Supported

OS Supported



Collect.Chat integrates with the following business systems and applications:

  • Zapier
  • Salesforce
  • HubSpot
  • MailChimp
  • Google sheets

HipChat supports integrations with the following business systems and applications:

  • Aha!
  • Airbrake
  • Alias
  • AnsswerHub
  • Asana
  • Axosoft SocialConnect
  • Bamboo
  • Bitbucket
  • Biztera
  • Blossom
  • Bonusly
  • Boundary
  • Bugsnag
  • Capistrano
  • CircleCI
  • Codeship
  • Confluence
  • Crashlytics
  • Datadog
  • DoneDone
  • Enchant
  • Envoy Visitor Registration
  • Exceptional
  • Fastlane
  • Freshdesk
  • Geek Advent
  • Github
  • GoToMeeting
  • Google Cloud Platform
  • Google Drive
  • Google Hangouts
  • Gyazo
  • Help Scout
  • Helpmonks
  • Heroku
  • HeyUpdate
  • HipGif
  • hpmob
  • Honeybadger
  • Instawell
  • Intercom
  • JIRA
  • Jenkins
  • Librato
  • Loggly
  • MailChimo
  • Munin
  • Netuitive
  • taskblitz
  • ZeroCater
  • ZenDesk
  • Zapier
  • Wunderlist
  • WorkingOn
  • WordPress
  • Woopra
  • VictorOps
  • UserVoice
  • Twitter
  • Trello
  • Travis CI
  • teamCity
  • Telzio
  • Status Hero
  • Screenhero Slash Command
  • Server Density
  • Runscope
  • Redmine
  • Reamaze
  • Raygun
  • Quote of The Day
  • Pivotal Tracker
  • Pingboard
  • Pingdom
  • PagerDuty
  • Panopta
  • Opsmatic
  • Opsview
Phone No.

Phone No.

+61 2 9262 1443
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Popular Alternatives

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Almost as important as features and customer support level are pricing packages offered by Collect.Chat and HipChat. Although price should not be a deciding factor it’s surely a key thing to think about. You should count on a flexible pricing package that can be matched with your business size and effortlessly scaled up if your company expands. Be sure that you don’t pick pricing plans that include advanced tools that you won’t find a use for and always make an effort to get in touch with the vendor directly because big companies can often count on special pricing. You should also try out a free trial or demo of each service to spend at least some time using it. It’s a useful experience that doesn’t ask you to spend any money and provides you with a practical overview of what it’s like to work with Collect.Chat and HipChat.