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Compare CloudTalk vs Nextiva Office Service

What is better CloudTalk or Nextiva Office Service? It’s easy to our scoring system to give you a general idea which Communications Software product is will work better for your company. For overall product quality, CloudTalk earned 8.0 points, while Nextiva Office Service gained 8.4 points.

Meanwhile, for user satisfaction, CloudTalk scored 100%, while Nextiva Office Service scored 99%. Details about their characteristics, tools, supported platforms, customer support, etc. are available below to help you get a more versatile comparison. Keep in mind to choose only the functions your business requires so you don’t waste cash for features that you won’t be using.

Right now, the leading products in our VoIP Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €16

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Call Queueing
  • International Numbers
  • Toll-Free Numbers
  • Short Numbers
  • Callback
  • Internal Phone Number Tags
  • Business Hours
  • Personalized Greetings
  • Voicemail
  • Internal Call Greetings
  • Contact Tags
  • Custom Fields
  • Blacklist
  • Advanced Call Routing
  • Statistics and Monitoring
  • Integrations with Business Tools
  • Utilities
  • Outbound Call Center

Pricing Info

CloudTalk offers the following basic and enterprise pricing packages:

Minimal – €19/month or €16/month (Annual Billing)

  • Max. 2 agents/extensions
  • 1 free EU phone number
  • Call Queues
  • Call statistics
  • Simple integrations
  • Call recording
  • Onboarding coach

Team – €49/month or €39/month (Annual Billing)

  • All Minimal features
  • Max. 5 agents/extensions

Pro – €89/month or €79/month (Annual Billing)

  • All Team features
  • Max. 10 agents/extensions
  • Advanced call center features

Business – €149/month or €129/month (Annual Billing)

  • All Pro features
  • Max. 20 agents/extensions
  • Dedicated Account Manager

Custom Plans are also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

VNET, Green Taxi, CreditCall, DHL

Integrations

CloudTalk integrates with the following business systems and applications:

  • Microsoft Dynamics
  • Zoho CRM
  • Salesforce
  • Pipedrive
  • Zendesk
  • Help Scout
  • Freshdesk
  • Live Agent
  • Intercom
  • Groove
  • Live Chat
  • Shoptet
  • Magento
  • Shopify
  • Bigcommerce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients.

Company Email

support@cloudtalk.io

Contact No.

Company's Address

CloudTalk ltd
Kemp House, 152 – 160 City Road
London, EC1V 2NX
United Kingdom

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited Calling
  • Unlimited Faxing
  • Mobile Communications
  • Number Portability
  • Auto Attendant
  • Nextiva Anywhere
  • HD Voice Quality
  • Unified Communications
  • Receptionist
  • Instant Conference Calls
  • Meet-Me Conferencing
  • IM and Presence
  • Call Queuing
  • Plug-ins
  • Voicemail to Email

Pricing Info

Nextiva Office offers three priced packages for businesses who are looking to get a cloud-based phone system for their offices. Each plan comes with great features and functionalities that will suit their requirements and budget.

Office Pro – $19.95/mo

  • Cloud PBX
  • Free Number
  • Advanced Call Management
  • Unlimited Calling
  • Free Local Number
  • Free Toll Free Number
  • Voicemail to Email
  • Unlimited Virtual Faxing
  • Shared Call Appearance
  • HD Music on Hold

Office Pro Plus – $22.95/mo

  • All Office Pro features plus:
  • Conference Bridge
  • Nextiva Mobile App

Office Enterprise – $29.95/mo

All Office Pro Plus features plus:

  • Team Presence
  • Silent Call Barging
  • Attendant Console

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nissan, IBM, Delta, Target, Acura, Burger King

Integrations

Nextiva offers business integration with a number of CRM platforms as well as Outlook.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A virtual IP/PBX developed to provide businesses with standard IP PBX features for a low startup cost.

Company Email

support@nextiva.com

Contact No.

Company's Address

8800 E Chaparral Rd
Ste 300
Scottsdale, AZ 85250

RingCentral

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $19.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud PBX
  • Auto-Receptionist
  • Call Forwarding
  • (Automated) Call Recording
  • Video Conferencing
  • Audio Conferencing
  • Online Meetings
  • Internet Fax
  • Voicemail and Greeting
  • Voicemail-to-Email
  • Visual Voicemail
  • Multi-level IVR
  • Call Reports
  • Extensions
  • Toll-Free and Local Numbers
  • Online Meetings
  • Collaboration
  • Unlimited Business SMS
  • 3rd-party Integrations (Google, Salesforce, etc)
  • Mobile & Desktop Apps (iOS and Android)
  • Directory Listing
  • International Numbers
  • Role-Based Access Control
  • User Templates
  • Music on Hold
  • Dial-by-Name Directory
  • Call Monitoring
  • Single Sign-On
  • RingCetral Global Office
  • Hot Desking
  • Secure VoIP Service
  • Caller ID Control
  • RingConnect CloudConnect
  • RingOut
  • RingMe
  • Desk Phones
  • Conference Phones
  • Cordless Phones
  • VoIP Headsets
  • Analog Adapters
  • Answering Rules
  • Presence
  • Call Flip
  • Call Park
  • Call Screening
  • Shared Lines
  • Intercom
  • Paging
  • Call Logs
  • Team Collaboration
  • Personal Demo

Pricing Info

RingCentral offers the following SMB and enterprise pricing plans for users to choose from. You may check out their free 15-day trial to try their premium features for a maximum of 5 users with 50-minute talk time each. Once the trial is done, you may cancel or opt for any of the plans below. It’s worth noting that the cost of the plan is based on the number of users. The more users you have, the lesser the amount of the monthly plan.

Essentials – starting from $19.99/month/user

  • Billed annually
    • 2-10 users – $19.99/month/user
    • 1 user – $29.99/month/user
  • Billed monthly
    • 2-10 users – $29.99/month/user
    • 1 user $39.99/month/user
  • Up to 10 users
  • Toll-free or local number
  • 100 toll-free minutes/month
  • 4 people video conferencing

Standard – starting from $19.99/month/user

  • Billed annually
    • 1,000-9,999 users – $19.99/month/user
    • 100-999 users – $22.99/month/user
    • 2-99 users – $24.99/month/user
    • 1 user – $34.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $49.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 1,000 toll-free minutes/month
  • 4 people video conferencing
  • Unlimited internet fax

Premium – starting from $29.99/month/user

  • Billed annually
    • 1,000-9,999 users – $29.99/month/user
    • 100-999 users – $32.99/month/user
    • 2-99 users – $34.99/month/user
    • 1 user – $44.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $44.99/month/user
    • 1 user – $54.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 2,500 toll-free minutes/month
  • 50 people video conferencing
  • Unlimited internet fax
  • Automatic call recording

Ultimate – starting from $39.99/month/user

  • Billed annually
    • 1,000-9,999 users – $39.99/month/user
    • 100-999 users – $42.99/month/user
    • 2-99 users – $49.99/month/user
    • 1 user – $59.99/month/user
  • Billed monthly
    • 1,000-9,999 users – $49.99/month/user
    • 100-999 users – $52.99/month/user
    • 2-99 users – $59.99/month/user
    • 1 user – $69.99/month/user
  • Unlimited users
  • Toll-free or local number
  • 10,000 toll-free minutes/month
  • 75 people video conferencing
  • Unlimited internet fax
  • Automatic call recording
  • Voicemail-to-text

For businesses with more than 10,000 users, you may contact the vendor for a custom quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

BMW, Deep South, Smart Warehousing, Binswanger Glass

Integrations

RingCentral supports integrations with the following business systems and applications:

  • Box
  • Google
  • Outlook
  • Salesforce
  • Zendesk
  • Desk.com
  • Microsoft
  • Dropbox
  • Okta
  • Oracle Sales Cloud
  • ServiceNow
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

RingCentral won our Best Phone System award. It's a perfect cloud phone system designed to make business communications easier.

Company Email

Contact No.

Company's Address

RingCentral, Inc.
20 Davis Drive
Belmont, CA 94002
USA

You shouldn’t expect exclusively a broad array of useful tools and adjustable pricing plans from a popular Communications Software. Almost as crucial as main features is a quality customer support. You want to make sure that if you have any questions about CloudTalk or Nextiva Office Service, or you face some problems, or maybe you’ll want to request a certain update or feature useful to your team you can rely on a responsive and helpful customer support. See if options such as phone support, tickets or live chat are offered. What is more, it’s a significant advantage if you can benefit from individual training or at the very least an FAQ you can use.

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