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Compare CloudBerry Remote Assistant vs XenMobile

What is better CloudBerry Remote Assistant or XenMobile? With different functions, pricing, conditions, and more to evaluate, choosing the best IT Management Software for your organization is tough.

But by working with our system, it's easy to match the characteristics of CloudBerry Remote Assistant and XenMobile including their general rating, respectively as: 8.8 and 8.8 for overall score and 100% and 98% for user satisfaction. You can also evaluate them feature by feature check out which software is a more effective fit for your business. Don’t forget to ask for a demo first prior to subscribing to experience how the program can help you in real setting.

We know that not all people have the time to try out a large number of various products, so we prepared a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ConnectWise Control, Zendesk, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

Pricing Info

CloudBerry Remote Assistant is a freeware software

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.

Company Email

support@cloudberrylab.com

Contact No.

Company's Address

CloudBerry Lab.
1330 Avenue of the Americas,
Suite 23A, New York, NY 10019
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $79

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Control Hub
  • Secure Mail
  • Secure Web
  • ShareFile
  • QuickEdit
  • Secure Notes
  • Secure Forms
  • Secure Tasks
  • ShareConnect
  • Out-of-Office Notifications
  • VIP Email Classification
  • File Linking
  • S/MIME Support
  • Centralized Application Management
  • App-Specific Policies
  • Single Sign-On
  • Remote Device Wipe
  • Corporate Data Wipe
  • Office 365 Integration
  • Open-In Functionality
  • Data-at-Rest Security
  • Data-in-Motion Security
  • Geo-Fencing
  • Micro-VPN Protection
  • Per-App VPN Protection
  • Inter-App Workflows
  • Workflow Automation

Pricing Info

XenMobile offers the following enterprise pricing packages:

MDM Plan – $79.00/user/annual subscription

  • 1 Year Software Maintenance
  • Renewable License
  • Enterprise-Grade MDM
  • Mobile Application Management
  • Business-Class Mobile Apps
  • Mobile Content Management
  • Flexible Storage System
  • Flexible Deployment

 Advanced Plan – $143.00/user/annual subscription

  • 1 Year Software Maintenance
  • Renewable License
  • Workspace Suite
  • Enterprise-Grade MDM
  • Mobile Application Management
  • Business-Class Mobile Apps
  • Mobile Content Management
  • Flexible Storage System
  • Flexible Deployment

 Enterprise Plan – By quote

XenMobile Enterprise Edition is a solution for large companies with a fleet of mobile devices.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nissan, Karolinksa University Hospital, Tiger Resort – Okada Manila

Integrations

XenMobile has a marketplace that contains a list of applications that are secured by Citrix. Products like Office 365 can be downloaded from there to ensure secure productivity. For more information, visit Citrix Ready Marketplace or get in touch with a technical support representative.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

XenMobile is a mobile device management solution provided by Citrix Systems, Inc. and makes up part of the Xen product suite.

Company Email

info@citrixonline.com

Contact No.

Company's Address

851 West Cypress Creek Road
Fort Lauderdale, FL 33309
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

You shouldn’t expect simply a broad array of useful tools and adjustable pricing packages from a popular IT Management Software. Almost as important as main features is a quality customer support. You want to guarantee that when you have any questions about CloudBerry Remote Assistant or XenMobile, or you run into a problem, or maybe you’ll need to ask for a specific revision or functionality useful to your company you can count on a responsive and helpful customer support. Examine if services such as phone support, tickets or live chat are offered. Additionally, it’s a big plus if you are able to profit from individual training or at the very least an FAQ you can use.

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