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Compare CloudBerry Remote Assistant vs SpiraTest

What is better CloudBerry Remote Assistant or SpiraTest? Finding the appropriate IT Management Software product is as easy as comparing the solid and low characteristics and terms offered by CloudBerry Remote Assistant and SpiraTest. Here it's also possible to match their general scores: 8.8 for CloudBerry Remote Assistant vs. 7.5 for SpiraTest.

Or you can verify their general user satisfaction rating, 100% for CloudBerry Remote Assistant vs. 100% for SpiraTest. We suggest that you put some effort and review their specific functions and decide which one is the better choice for your business. What’s more remember to factor in your company’s or industry’s unique case, such as, a multilingual app for a global team or a mobile app to help you work on the go.

We know that not all companies have the time to scrutinize a large number of various services, so we prepared a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ConnectWise Control, Bomgar Remote Support, CloudBerry Remote Assistant.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

Pricing Info

CloudBerry Remote Assistant is a freeware software

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.

Company Email

support@cloudberrylab.com

Contact No.

Company's Address

CloudBerry Lab.
1330 Avenue of the Americas,
Suite 23A, New York, NY 10019
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $5.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Requirements Management
  • Project Management
  • Document Collaboration
  • Test Case Management
  • Manual Testing
  • Automated Testing
  • Release Management
  • Bug Tracking
  • Customization
  • Build Management
  • Email Integration
  • Reporting
  • Mobile Device Support
  • Administration
  • Data Migration
  • Feature Checklist
  • Understanding Test Management Software

Pricing Info

SpiraTest is available a cloud-hosted platform or an on-premise download. Price vary depending on the number of users. A free trial is also offered for those who want to get acquainted with the system.

Cloud-Hosted Rates

  • Starter – $5.99/month
  • 3-User Pack – $69.99/month
  • 5-User Pack – $99.99/month
  • 10-User Pack – $179.99/month

Visit SpiraTest for more rates.

Download for On-Premise Rates

  • Starter – $49.99
  • 3-User Pack – $399.99
  • 5-User Pack – $599.99
  • 10-User Pack – $999.99

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Alcatel-Lucent, Norkom Technologies, Deutsche Bank, EA, Dolby, Ralph Lauren

Integrations

SpiraTest supports integrations with the following business systems and applications:

  • JIRA
  • Jenkins / Hudson
  • JetBrains TeamCity
  • Atlassian Bamboo
  • Mantis
  • Bugzilla
  • Redmine
  • IBM RTC
  • IBM ClearQuest
  • FogBugz
  • Axosoft 14+

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A complete quality assurance and test management platform that comes with integrated defect monitoring and release scheduling.

Company Email

support@inflectra.com

Contact No.

Company's Address

Inflectra Corporation
8121 Georgia Ave
Suite 504
Silver Spring, MD 20910-4957
United States of America

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In the event you are still having second thoughts about which product will perform best for your business it may be a sound idea to analyze each service’s social metrics. These metrics are usually an indicator of how popular a given app is and how large is its online presence.For instance, if you analyze CloudBerry Remote Assistant LinkedIn profile you’ll find out that they are followed by 1006 users. In case of SpiraTest the volume of followers on their LinkedIn page is 7.

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