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Compare CloudBerry Remote Assistant vs RMail

What is better CloudBerry Remote Assistant or RMail? Finding the best IT Management Software product is all about cross-checking various solutions and identifying the top program for your specific needs. Our unique process gives you a quick look at the general rating of CloudBerry Remote Assistant and RMail. For general quality and performance, CloudBerry Remote Assistant scored 8.8, while RMail scored 7.0. On the other hand, for user satisfaction, CloudBerry Remote Assistant earned 100%, while RMail earned 96%.

Below it's also possible to verify their functions, terms, plans, etc. to see which software will be more suitable for your situation. One critical aspect to check is if the software can enable/disable limitations on different types of users to limit the exposure of any critical business data.

We did our best to review all popular Remote Support Software solutions that you can find on the market, but among them these three deserved our special attention: Zendesk, ConnectWise Control, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

Pricing Info

CloudBerry Remote Assistant is a freeware software

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.

Company Email

support@cloudberrylab.com

Contact No.

Company's Address

CloudBerry Lab.
1330 Avenue of the Americas,
Suite 23A, New York, NY 10019
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $83.88

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email Open Tracking
  • Timestamped Open Reports
  • Marked Email Send
  • Unmarked Email Send
  • Proof of Delivery
  • Delivery Audit Trail
  • Message Authentication & Reconstruction
  • Message Encryption
  • Multiple Password Options
  • Encryption Compliance Proof
  • Send Documents for Signature
  • Sign Documents
  • Click-to-Sing
  • Multi-Party Sign Off
  • Signing Order Options
  • LargeMail
  • PDF Conversion
  • SideNote Private Notes
  • DigitalSeal Sender Authentication
  • Metadata Removal
  • Auto TLS
  • PDF Form Automation
  • Advanced Archiving Options
  • Content Filtering
  • Custom Reporting
  • Custom Branding & Localization
  • API Integration

Pricing Info

RMail offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Personal – $83.88/annual billing

  • 1 User
  • 25 Messages per Month
  • Email Open Tracking
  • Timestamped Open Reports
  • Marked Email Send
  • Unmarked Email Send
  • Proof of Delivery
  • Delivery Audit Trail
  • Message Authentication & Reconstruction
  • Message Encryption
  • Multiple Password Options
  • Encryption Compliance Proof
  • Send Documents for Signature
  • Sign Documents
  • Click-to-Sing
  • Multi-Party Sign Off
  • Signing Order Options
  • Up to 1GB LargeMail
  • PDF Conversion
  • SideNote Private Notes
  • DigitalSeal Sender Authentication
  • Metadata Removal
  • Automated Reporting
  • Online Knowledge Base Access
  • Ticketing Support

Professional – $179.88/annual billing

  • Up to 10 Users
  • Up to 100 Messages per User
  • All Personal Features
  • Auto TLS
  • Up to 1GB LargeMail
  • PDF Form Automation
  • Custom Reporting
  • Custom Branding & Localization

Enterprise – request pricing information

  • Unlimited Users
  • 100+ Messages per User
  • All Professional Features
  • Advanced Archiving Options
  • Content Filtering
  • Up to 1GB LargeMail
  • Phone Support
  • Premium Support
  • Custom API Integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

The Graham Company, Cochran, Freund & Young, LLC, Insphere Insurance Solutions

Integrations

RMail is an email extension that works with the following platforms.  Additionally, RMail accepts requests for custom API integrations for parties that wish to connect the service with third-party applications.

  • Outlook Desktop & Online
  • Gmail
  • Web Browsers
  • IBM Notes
  • Salesforce
  • Adobe Reader

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, all-in-one, omni-platform email tracking and certification platform for individuals and businesses.

Company Email

rpost-us@rpost.com

Contact No.

Company's Address

RPost
6033 West Century Boulevard, Suite 1278
Los Angeles, CA 90045
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you test various IT Management Software apps you shouldn’t simply look at their features list and offered pricing plans. Consider that the product should be meeting your needs and business so the more flexible their offer the better. Learn which systems are supported by CloudBerry Remote Assistant and RMail and make sure you will get mobile support for whichever devices you work on in your company. You should also learn which languages and countries are supported, as this may be a critical factor for many businesses.

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