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Compare CloudBerry Remote Assistant vs Kaspersky Lab

What is better CloudBerry Remote Assistant or Kaspersky Lab? A great way to find the right IT Management Software product for your organization is to match the solutions against each other. Here you can compare CloudBerry Remote Assistant and Kaspersky Lab and see their capabilities compared contrastively to help you select which one is the superior product. Furthermore, you can review their overall ratings, including: overall score (CloudBerry Remote Assistant: 8.8 vs.

Kaspersky Lab: 9.9) and user satisfaction (CloudBerry Remote Assistant: 100% vs. Kaspersky Lab: 98%). Examine their distinctive features and similarities and find out which one outperforms the other. Similarly anticipate the state of how your business will look like in the future; will your company outgrow the app in the next couple of years?

In case you you need to quickly decide on the top Remote Support Software according to our experts we advise you check out the following services: Atera, Zendesk, ConnectWise Control.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

Pricing Info

CloudBerry Remote Assistant is a freeware software

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.

Company Email

support@cloudberrylab.com

Contact No.

Company's Address

CloudBerry Lab.
1330 Avenue of the Americas,
Suite 23A, New York, NY 10019
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $39.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • HuMachine Intelligence Approach
  • Multi-Layered Endpoint Security
  • Anti Targeted Attack
  • Cyber Security Services
  • Empower Security Operations Centers
  • Fraud Prevention
  • Remote Security Management
  • Security Controls For Applications, Devices, And Internet Access
  • Enhancing Security And Extending IT System Management
  • Centralized Management
  • Small Office Security
  • Home IT Security And Mobile Security

Pricing Info

Alongside its free version, Kaspersky Lab offers several SMB pricing plans for users to choose from. The plans can be availed by purchasing a license which pricing is calculated based on the specific product you need, the number of desktops you have, and the number of years your license will be valid. It also has an enterprise pricing plan for large organizations. Please visit Kasperky Lab’s official website to check the rates for its SMB pricing plans. Here are the details:

Home Products (Home IT Security And Mobile Security)

     Kaspersky Anti-Virus

  • Starts At $39.95 – 1 PC/1 Year
  • Award-Winning Security
  • Protection That Performs
  • Simple To Set Up

     Kaspersky Internet Security

  • Starts At $59.95 – 1 Device/1 Year
  • Award-Winning Security
  • Protection That Performs
  • Simple To Set Up
  • Security For PC, Mac, And Mobile
  • Privacy Protection
  • Safe Money
  • Security For Kids For PC And Mac

     Kaspersky Total Security

  • Starts At $79.95 – 1 Device/1 Year
  • Award-Winning Security
  • Protection That Performs
  • Simple To Set Up
  • Security For PC, Mac, And Mobile
  • Privacy Protection
  • Safe Money
  • Security For Kids For PC And Mac
  • Safe Kids – Extra Security
  • Secure Password Manager
  • File Backup And Encryption

Small Business –  (1-50 Employees – Small Business IT Security)

     Small Office Security

  • Starts At $151.20 – 3 Desktops/1 Year
  • Maximum Of 50 PCs/Workstations
  • Cloud-Based Monitoring
  • Award-Winning Anti-Malware
  • Anti-Spam
  • Anti-Phishing
  • Safe Money
  • Data Back-up
  • Web Controls
  • File-Level Encryption
  • Password Manager

     Cloud (Strong On Protection. Easy On Management)

  • Starts At $485.00 – 10 Desktops/1 Year
  • Maximum Of 10-1,000 PCs/Workstations
  • Cloud-Based Management
  • Award-Winning Anti-Malware
  • Anti-Phishing
  • Web Controls
  • Device Controls
  • Password Manager
  • Mobile Device And Applications Management

     Select (Agile Cyber Security For Businesses Of Any Size)

  • Starts At $539.00 – 10 Desktops/1 Year
  • Maximum Of 10-1,000 PCs/Workstations
  • On-Premises Management
  • Award-Winning Anti-Malware
  • Anti-Phishing
  • Web Controls
  • Applications Controls
  • Device Controls
  • Mobile Device And Applications Management
  • Requires Dedicated Server To Host Your Security Center
  • Requires Specialist Skills To Install And Use

     Advanced (Combining IT Security And IT Efficiency)

  • Starts At $995.00 – 10 Desktops/1 Year
  • No Maximum Number Of PCs/Workstations
  • Maximum Of 10-1,000 PCs/Workstations
  • Cloud-Based Management
  • Award-Winning Anti-Malware
  • Anti-Phishing
  • Web Controls
  • Applications Controls
  • Device Controls
  • Mobile Device And Applications Management
  • File-Level Encryption
  • Full-Disk Encryption
  • Systems Management
  • Requires Dedicated Server To Host Your Security Center
  • Requires Specialist Skills To Install And Use

Medium Business (51-999 Employees – Next Generation Of Multi-Layered Protection On-Premise Or In The Cloud)

     Cloud (Strong On Protection. Easy On Management)

  • Starts At $299.99 – 10 Nodes/1 Year
  • Simple And Intuitive Cloud-Based Console
  • Pre-Configured Security Profiles
  • Advanced Protection For Workstations And File Servers
  • Device And Web Controls
  • Security For Mobile
  • Mobile Device Management
  • Mobile Application Management

     Select (Agile Cyber Security For Businesses Of Any Size)

  • Starts At $337.49 – 10 Nodes/1 Year
  • On-Premises Console With Granular Setup
  • Advanced Protection For Workstations And File Servers
  • Device And Web Controls
  • Application Control
  • Security For Mobile
  • Mobile Device Management
  • Mobile Application Management

     Advanced (Combining IT Security And IT Efficiency)

  • Starts At $577.49 – 10 Nodes/1 Year
  • On-Premises Console With Granular Setup
  • Advanced Protection For Workstations And File Servers
  • Device And Web Controls
  • Application Control
  • Security For Mobile
  • Mobile Device Management
  • Mobile Application Management
  • Vulnerability And Patch Management
  • Encryption

Enterprise (1,000 + Employees – Next Generation Of Multi-Layered Cyber Security Protection For Complex Organizations )

  • True cyber security protects your business from dynamic and advanced threats.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Ferrari, MC-Bauchemie, Telefonica

Integrations

Kaspersky Lab integrates with MSP platforms, SIES systems, and third-party hardware and software security products and services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

The world's most awarded and most tested endpoint security solution which protects households and businesses of all sizes against constantly evolving cyber threats and attacks.

Company Email

oem@kaspersky.com

Contact No.

Company's Address

Kaspersky Lab
39A/3 Leningradskoe Shosse
Moscow, 125212
Russian Federation

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Please pay attention to the fact that even though both CloudBerry Remote Assistant and Kaspersky Lab may have a top quality range of features every solution might be designed for a different business size. If you are comparing features you may want to pay attention to a business size they are aimed at. Specific elements may scale up well for large enterprises but if you have a small or mid-sized company it’s frequently more sensible to stay away from paying for customized functionalities that you might never use.

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