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Compare CloudBerry Remote Assistant vs Alpha Anywhere

What is better CloudBerry Remote Assistant or Alpha Anywhere? You can use our scoring system to provide you with a general idea which IT Management Software product is will work better for your business. For overall product quality, CloudBerry Remote Assistant received 8.8 points, while Alpha Anywhere received 8.3 points.

Meanwhile, for user satisfaction, CloudBerry Remote Assistant scored 100%, while Alpha Anywhere scored 84%. Information regarding their features, tools, supported platforms, customer support, etc. are available below to give you a more correct assessment. Remember to choose only the tools your business requires so as not to waste resources for functions that you won’t be using.

In the event you need to quickly identify the optimal Remote Support Software according to our review team we advise you try out these services: ConnectWise Control, Zendesk, Atera.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Desktop Access
  • Encrypted Connection
  • Text and Voice Chat
  • FTP Connection

Pricing Info

CloudBerry Remote Assistant is a freeware software

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

CloudBerry Remote Assistant integrates with the following business systems and applications:

  • CloudBerry Managed Backup service

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.

Company Email

support@cloudberrylab.com

Contact No.

Company's Address

CloudBerry Lab.
1330 Avenue of the Americas,
Suite 23A, New York, NY 10019
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 84%

Pricing

Starting from $995

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Comprehensive Back-End Data Access
  • Server-Side Language of Your Choice
  • Sophisticated Data Integration and Data Transformation
  • Robust Mobile App Security
  • Built-in Security Framework
  • Fully Integrated Login/Logout Component
  • Data Encryption with HMAC and SSL Support
  • Apperian Integration for Enterprise Mobile App Management
  • HTML5 Cross Platform Mobile Apps
  • Seamless Adobe PhoneGap Build Integration
  • Touch Event Support
  • Analytics and Charting
  • Mapping, GPS, and GIS
  • Video and Image Gallery
  • Offline Capabilities
  • Mobile Forms

Pricing Info

Alpha Anywhere offers three enterprise pricing licenses for users to choose from. Give the details a look, and select the best plan for your company:

Alpha TransForm – $35/month

  • No-code platform

Build – $995/year

  • 1 Developer License
  • Server License not included*
  • Offline Features
  • Build Desktop/Web/Mobile Apps
  • Node.js
  • Dashboarding & Analytics
  • Mobile Optimized Forms
  • Adobe PhoneGap (Cordova) Build Integration
  • Email Support
  • *Server Licenses Optional (available at an additional cost)

Build & Deploy – $4,995/year

  • 1 Developer License
  • 1 Server License
  • Offline Features
  • Build Desktop/Web/Mobile Apps
  • Node.js
  • Dashboarding & Analytics
  • Mobile Optimized Forms
  • Adobe PhoneGap (Cordova) Build Integration
  • Email Support
  • Deploy Applications
  • Alpha Launch Basic

Enterprise – by quote

  • Unlimited Developer Licenses
  • Unlimited Server Licenses
  • Offline Features
  • Build Desktop/Web/Mobile Apps
  • Node.js
  • Dashboarding & Analytics
  • Mobile Optimized Forms
  • Adobe PhoneGap (Cordova) Build Integration
  • Support Included
  • Premium Deployment Package using IIS
  • Odata, SOAP Services Rest Services Integration
  • Amazon S3 Integration
  • SQL Reporting Services
  • Alpha Launch Advanced with Custom Branding Optional

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Goodman, Hayat Communications, Offshore Oil Drilling

Integrations

Alpha Anywhere integrates with the following business systems and applications:

  • Microsoft SQL Server
  • My SQL
  • Access
  • Excel
  • Oracle
  • DB2

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An environment that combines all required client and server development features and solves sophisticated app challenges, including offline support with few clicks.

Company Email

Contact No.

Company's Address

70 Blanchard Road
Burlington, MA 01803-5100
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Every time you compare various IT Management Software products you shouldn’t only study their list of features and offered pricing packages. Pay attention to the fact that the software must be meeting your work processes and team so the more flexible their offer the better. Check what systems are supported by CloudBerry Remote Assistant and Alpha Anywhere and ensure you will obtain mobile support for whatever devices you use in your company. You should also learn which languages and geographies are supported, because this may be a key element for many companies.

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