Compare CloudAgent vs. LiveAgentFinding the perfect Customer Support Software product is all about cross-checking different solutions and figuring out the top program for your specific needs. Our unique system provides you with an instant look at the general rating of CloudAgent and LiveAgent. For total quality and performance, CloudAgent scored 7.2, while LiveAgent scored 9.5. On the other hand, for user satisfaction, CloudAgent earned 100%, while LiveAgent earned 99%. Below you can also look at their functions, terms, plans, etc. to see which program will be more appropriate for your needs. One key aspect to assess is whether the app allows you to enable and disable permissions on different types of users to secure any sensitive corporate data. People who want to save some time or could use a Customer Support Software suggestion from our experts might want to take a look at these top choices for this year: Freshdesk, Samanage, Zendesk.
|Quote-based||Monthly payment | One-time payment|
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Types of Support|
Types of Support
|English, Germany, India, Japan||English|
|Learn more about CloudAgent pricing||Learn more about LiveAgent pricing|
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $9 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $39 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|List of Features|
List of Features
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
LiveAgent supports integrations with the following business systems and applications:
|Mahindra Finance, Akzo Nobel, Rural Shores||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
| Ozonetel Systems Pvt. Ltd.|
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
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When you select a service that you are sure will be an actual asset for your team you shouldn’t only limit yourself to what experts have to say about it. In many cases personal experience with the software will vary, depending on specific goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate impression of how real users of CloudAgent and LiveAgent evaluate their contact with the service. Our system is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will obtain a full and reliable overview of what other clients think about every service. In this case CloudAgent got a total satisfaction rating at 100% while for LiveAgent 99% of people claim they had an enjoyable experience with it.