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Compare CloudAgent vs. LiveAgent

Finding the perfect Customer Support Software product is all about cross-checking different solutions and figuring out the top program for your specific needs. Our unique system provides you with an instant look at the general rating of CloudAgent and LiveAgent. For total quality and performance, CloudAgent scored 7.2, while LiveAgent scored 9.5. On the other hand, for user satisfaction, CloudAgent earned 100%, while LiveAgent earned 99%. Below you can also look at their functions, terms, plans, etc. to see which program will be more appropriate for your needs. One key aspect to assess is whether the app allows you to enable and disable permissions on different types of users to secure any sensitive corporate data. As of now, the best products in our Customer Support Software category are: Freshdesk, Salesforce Essentials, Zendesk.
Software

CloudAgent

VS

LiveAgent

VS

CloudAgent screenshot LiveAgent screenshot
Pricing Details

Score

Our Score

7.2 ?

Our Score

9.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Pricing

Pricing

by qoute

$9

Price Scheme

Price Scheme

Quote-based Monthly payment | One-time payment
Complete Review

Complete Review

Product Info

Product Info

CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket
Languages Supported

Languages Supported

English English
Email Address

Email Address

support@cloudagent.in support@ladesk.com
Contact No.

Contact No.

1-800-200-0820 +1-888-659-6550
Pricing Details

Pricing Details

Learn more about CloudAgent pricing Learn more about LiveAgent pricing
Available Plans

Available Plans

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $9 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $39 per agent/month

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

List of Features

List of Features

CloudAgent FEATURES

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Supported Integrations

Supported Integrations

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Prominent Customers

Prominent Customers

Mahindra Finance, Akzo Nobel, Rural Shores SolidTrust Pay, X-Cart, Random Solutions, E.ON
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Vendor's Address

Vendor's Address

Ozonetel Systems Pvt. Ltd.
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a service that you are sure will be an actual asset for your team you shouldn’t only limit yourself to what experts have to say about it. In many cases personal experience with the software will vary, depending on specific goals and work processes. That’s the reason why in our reviews we also offer our User Satisfaction Rating for every solution to give you an immediate impression of how real users of CloudAgent and LiveAgent evaluate their contact with the service. Our system is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you will obtain a full and reliable overview of what other clients think about every service. In this case CloudAgent got a total satisfaction rating at 100% while for LiveAgent 99% of people claim they had an enjoyable experience with it.