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Compare Desk.com vs. CloudAgent

With a wide range of features, pricing, details, and more to check, determining the best Customer Support Software for your business is challenging. However by using our system, you can easily match the features of CloudAgent and Desk.com as well as their general SmartScore, respectively as: 7.2 and 9.4 for overall score and 100% and 90% for user satisfaction. You can also evaluate them feature by feature and see which program is a more effective fit for your enterprise. Keep in mind to get a free trial first before subscribing to experience how the software works in practical situations. Our experts made sure to prepare reviews of all popular Customer Support Software services that you can find out there, but among them these three caught our special attention: Zendesk, Freshdesk, Salesforce Essentials.
Product

Desk.com

VS

CloudAgent

VS

Desk.com screenshot CloudAgent screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

7.2 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

100% ?

Pricing

Pricing

$20

by qoute

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Quote-based
Complete Review

Complete Review

General Info

General Info

Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Quick Links
Integrations

Integrations

Add-Ons

  • Content Rating for Support Center
  • Contact Form for Support Center

Integrations

  • Salesforce
  • MailChimp
  • CampFire
  • TalkDesk
  • Twilio
  • flowdock
  • Atlassian HipChat
  • PagerDuty
  • GTalk
  • Web Hooks
  • JIRA
  • HipMob
  • UserLike
  • Zapier
  • Klaviyo
  • Zenbox
  • Snap Engage
  • Live Chat
  • Olark
  • Lexity
  • Cloud Work
  • Right Signature
  • Nicereply
  • Verbalize it
  • Cirrus Insight
  • Viral Heat
  • Customer Thermometer
  • Panorama 9
  • Preact
  • REST APIs to integrate your own apps

Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.

Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Customer Support

Customer Support

Phone
Phone
Ticket Training
Prominent Customers

Prominent Customers

Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory Mahindra Finance, Akzo Nobel, Rural Shores
Languages

Languages

English English
Pricing Details

Pricing Details

Learn more about Desk.com pricing Learn more about CloudAgent pricing
List of Features

List of Features

Desk.com FEATURES

Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
Customer profiles
  • Customer history in one place
  • Salesforce integration
Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser

CloudAgent FEATURES

  • Interaction Analyst
  • ACD
  • Skill routing
  • Screen pop
  • Sticky agents
  • Multiple channels
  • Dialer
  • Cloud IVR
  • Quality monitoring
  • Open API
Contact No.

Contact No.

+1-877-226-9212 1-800-200-0820
Pricing Plans

Pricing Plans

Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.

Give the details a look, and select the best plan for your company:

Standard – $20/month (billed annually)

  • Multi-channel support
  • Self-service support
  • Agent productivity tools
  • Support performance reporting
  • Knowledge base
  • Workflow and automation
  • Desk.com support
  • Easy integrations

Pro – $60/month (billed annually)

  • All features from the Standard plan
  • Desk Connect for Salesforce
  • Advanced reporting and analytics
  • Multibrand self-service support
  • Open CTI (telephony)
  • Native CSAT scores
  • More multilingual support
  • Customize page layouts

Business – $100/month (billed annually)

  • All features from the Pro plan
  • Custom interactive dashboards
  • Advanced integrations and workflow
  • Custom agent roles & permissions
  • Customer Health Monitor
  • SSO for agents & admins
  • Unlimited multibrand support
  • Unlimited page layouts

Pricing available by quote. Contact CloudAgent directly to discuss pricing details.

Company's Address

Company's Address

501 2nd St. Suite 350
San Francisco, CA 94107
USA
Ozonetel Systems Pvt. Ltd.
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
Contact Email

Contact Email

info@desk.com support@cloudagent.in
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will be able to solve all the needs of a business. Though main functionalities of CloudAgent and Desk.com are obviously a priority you should also carefully explore the integrations supported by every software. Very often your team will already be making use of other types of B2B software in your company and it’s much better to opt for services that integrate well with each other. With that approach you will be able to be certain of an effortless transfer of data between your teams and services, which can significantly reduce time devoted to migrating between one service and the other.