Compare CloudAgent vs. Desk.comWith a wide range of features, pricing, details, and more to check, determining the best Customer Support Software for your business is challenging. However by using our system, you can easily match the features of CloudAgent and Desk.com as well as their general SmartScore, respectively as: 7.2 and 9.4 for overall score and 100% and 90% for user satisfaction. You can also evaluate them feature by feature and see which program is a more effective fit for your enterprise. Keep in mind to get a free trial first before subscribing to experience how the software works in practical situations. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Samanage, Zendesk.
|Quote-based||Monthly payment | Annual Subscription|
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
|Small Business | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|Mahindra Finance, Akzo Nobel, Rural Shores||Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory|
|English, Germany, India, Japan||English|
|Learn more about CloudAgent pricing||Learn more about Desk.com pricing|
|List of Features|
List of Features
Pricing available by quote. Contact CloudAgent directly to discuss pricing details.
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
Pro – $60/month (billed annually)
Business – $100/month (billed annually)
| Ozonetel Systems Pvt. Ltd.|
6-3-1090/B, 1st Floor, Mayank Towers
Raj Bhavan Road, Somajiguda, Hyderabad, Andhra Pradesh 500082, India
| 501 2nd St. Suite 350|
San Francisco, CA 94107
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No Customer Support Software will be able to solve all the needs of a business. Though main functionalities of CloudAgent and Desk.com are obviously a priority you should also carefully explore the integrations supported by every software. Very often your team will already be making use of other types of B2B software in your company and it’s much better to opt for services that integrate well with each other. With that approach you will be able to be certain of an effortless transfer of data between your teams and services, which can significantly reduce time devoted to migrating between one service and the other.