Compare Client Heartbeat vs. Intercom

The perfect Customer Experience Management Software is a solution that can deal with your company’s unique demands. It is possible to identify which option is best suited for your company if you review different products before you decide which one is the best. For instance, Client Heartbeat and Intercom are scored at 8.6 and 9.0, respectively, for total quality and performance. Likewise, Client Heartbeat and Intercom have a user satisfaction rating of 84% and 96%, respectively, which shows the general satisfaction they get from customers. Moreover, get in touch with a regular user of the software and ask for their comments regarding the software in question. We know that not all companies have enough time to try out dozens of different services, so we came up with a list of recommendations that you may find useful. Our top choices for the Customer Experience Management Software category are: Yotpo, Hotjar, Qualtrics CX.

Client Heartbeat




Client Heartbeat screenshot Intercom screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

84% ?

Client Experience

96% ?





Pricing Type

Pricing Type

Monthly payment Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Client Heartbeat is a customer survey tool that monitors customer satisfaction to intelligently identify how happy or unhappy your customers are.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Easy Links
Available Languages

Available Languages

English English


Client Heartbeat integrates with the following business systems and applications:

  • Salesforce Sales Cloud
  • Autotask
  • Seamless Docs
  • ConnectWise

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
  • StamPlay
  • DataHero
  • Chameleon
  • Toky
  • Leadsbridge
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
  • Stitch
  • DriftRock
  • Grow
Contact Phone

Contact Phone

+1-415-322-9050 +1-877-595-5175
Contact Address

Contact Address

Brisbane, Australia 98 Battery Street, Suite 402, San Francisco, CA 94111
Types of Support

Types of Support

List of Features

List of Features

Client Heartbeat FEATURES

  • Custom Surveys
  • Periodic Surveys
  • Recommended Questions
  • Quick Filter
  • At Risk Customer Alerts
  • Company and Customer Trends
  • Company Reports
  • Industry Benchmarks
  • Testimonials
  • CRM Integration
  • Automatic Followups
  • Social Sharing
  • Automatic Reminders


  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
Pricing Page

Pricing Page

Learn more about Client Heartbeat pricing Learn more about Intercom pricing
Pricing Plans

Pricing Plans

Client Heartbeat offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best option for your company:

Basic – $29/month

  • Unlimited Surveys
  • 1 User
  • 50 Contacts
  • Company Branding

Gold – $59/month

  • All Basic features
  • 5 Users
  • 500 Contacts
  • CRM syncing/API access

Platinum – $89/month

  • All Gold features
  • 10 Users
  • 1000 Contacts
  • 3 Sub Accounts
  • Concierge Support

Enterprise – $449/month

  • All Platinum features
  • 50 + Users
  • 10,000 + Contacts
  • 10 Sub Accounts

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Vendor Email

Vendor Email
Popular Customers

Popular Customers

JBS Bookkeeping, Effective IT, Dorks Delivered Invision, Droplr, BugHerd, Codeship, Vend
OS Supported

OS Supported

Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Medium Business | Freelancers
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Popular Alternatives

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Every time you pick a software that you believe will be an actual asset for your team you shouldn’t only pay attention to what professionals have to say about it. Quite frequently individual experience with the solution may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each software to give you a quick impression of how actual users of Client Heartbeat and Intercom estimate their experience with the app. Our algorithm is built around detailed analysis of product appearances on other sites, social networks and blogs, so you will obtain a full and credible picture of what other users think about every software. In this example Client Heartbeat got a total satisfaction rating at 84% while for Intercom 96% of users claim they had a positive experience with it.