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Compare ClickTime vs Freshservice

What is better ClickTime or Freshservice? When you need a competent Project Management Software product for your organization you must invest time and assess several solutions. It doesn’t have to be complex, and can be as quick as matching their traits in a table like the one below.

You will also get a quick idea how each product functions. For example, on this page you can check ClickTime’s overall score of 8.9 and compare it against Freshservice’s score of 9.4; or ClickTime’s user satisfaction level at 91% versus Freshservice’s 97% satisfaction score. The comparison will help you spot the strengths and weaknesses of each software, and choose which fits you requirements better. Beyond the robust features, the software which is simple and intuitive is always the better product.

We realize that not all people have the time to try out a large number of various services, so we created a list of suggestions that you may find useful. Our top selections for the Time Tracking Software category are: ProjectManager, Time Doctor, Clarizen.

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SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Time Tracking
  • Expense Management
  • Project Budgeting
  • Workforce Management
  • Enterprise Management
  • 70+ Report Templates
  • Mobile Timesheet
  • Export and Connect

Pricing Info

ClickTime offers a basic and an enterprise pricing plans to meet the needs of individuals and corporate users. Give the details a look, and select the best plan for your business:

Basic – starts at $10/user/month

  • Easy time tracking
  • Corporate – starts at $12/user/month
  • Easy Time Tracking
  • Powerful Budgeting & Reporting

Enterprise – starts at $18/user/month

  • Easy time tracking
  • Powerful budgeting and reporting
  • Custom business solutions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Aetna, Google, American Red Cross, IBM

Integrations

Clicktime integrates with the following business systems and applications:

  • Slack
  • QuickBooks
  • Trello
  • Google Calendar
  • Microsoft Dynamics GP
  • Salesforce
  • Pipedrive
  • Infusionsoft
  • Zoho CRM
  • HubSpot
  • Highrise
  • Sugar CRM
  • Netsuite
  • Sage
  • Intacct
  • JIRA
  • Asana
  • Basecamp
  • Office 365
  • Pivotal Tracker
  • Wunderlist
  • ProjectManager.com
  • Typeform
  • Wufoo
  • Gravity Forms
  • Formstack
  • Google Sheets
  • Google Docs
  • Google Drive
  • Box
  • Dropbox
  • OneDrive
  • CudaDrive
  • HipChat
  • Jabber

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ClickTime is a robust web-based time tracking platform that simplifies the way you manage your time and expenses.

Company Email

info@clicktime.com

Contact No.

Company's Address

282 Second Street, Fourth Floor
San Francisco, CA 94105
USA

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice is the winner of our Best Customer Service Software Award for 2018. It allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

Both ClickTime and Freshservice were tested by a group of independent SaaS experts who carried out a detailed examination of all core elements of each solution. Their total rating was calculated by means of unique SmartScore algorithm which calculates an individual partial score to every factor such as: main functionalities, client support, mobile device support, security, user satisfaction and media presence. We are aware that useful features are not the only aspect essential to a company so we do our best to pay attention to all sides of a service prior to coming up with its final rating.

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