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Compare ClickSoftware vs Loc8

What is better ClickSoftware or Loc8? Specific companies want different types of Project Management Software. To learn which one fits your needs, think about evaluating various alternatives feature by feature an taking into consideration their terms and pricing. Furthermore, you can get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.

The results are: ClickSoftware (8.4) vs. Loc8 (8.0) for general quality and functionality; ClickSoftware (98%) vs. Loc8 (100%) for user satisfaction rating. Examine their high and weak points and see which software is a better choice for your company. One simple but effective way is to note down the advantages and disadvantages of both solutions side by side and check which app is better.

In case you you want to quickly find the best Field Service Management Software - FSM according to our review team we suggest you take a look at the following services: Salesforce Field Service Lightning, ProntoForms, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Mobile Access
  • Job Management
  • Inventory Control
  • Routing
  • Scheduling
  • Work Order Management
  • Service History Management
  • Technician Management
  • Performance Measurement
  • Field Service Management
  • Demand Forecasting
  • Real-time Reporting

Pricing Info

ClickSoftware offers quote-based pricing, meaning that each client receives an individual package tailored to the needs of his business. Contact the company for more details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Anglian Water, Cablex, Best Buy, HP

Integrations

ClickSoftware integrates with the following systems and applications:

  • SAP
  • Salesforce
  • NetSuite
  • Maximo as a Service
  • IFS Field Service Management

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ClickSoftware is a mobile field workforce management app that is focused on automation and optimization for service organizations.

Company Email

Contact No.

Company's Address

35 Corporate Drive, Suite 400
Burlington, MA 01803
USA

Loc8

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Jobs with sub-tasks
  • Quoting & invoicing
  • Calendar & mapping
  • Pre-built reports
  • Custom reports
  • Job types & templates
  • Trades & regions
  • Asset management
  • Maintenance planning
  • Extensive integrations
  • Configurable automation
  • Report-a-Problem
  • Customer portal
  • Knowledgebase & Live Chat
  • Loc8 apps marketplace
  • Private cloud access
  • Multi-tenant option
  • Commercial manager
  • Service delivery manager
  • Loc8 Service Supply Chain
  • Sub-contractor portal
  • Loc8 API access
  • Fixed monthly fee
  • Phone support

Pricing Info

Loc8 offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and choose the best plan for your business:

Lite | Free for Life

  • Jobs
  • Quoting & invoicing
  • Calendar & mapping
  • Pre-built reports
  • Knowledge base & Live Chat

Pro | $15 AUD/user/month

  • Jobs with sub-tasks
  • Quoting & invoicing
  • Calendar & mapping
  • Pre-built reports
  • Job types & templates
  • Asset management
  • Maintenance planning
  • Xero & QuickBooks Integration
  • Knowledge base & Live Chat

Pro + | $35 AUD/user/month

  • Jobs with sub-tasks
  • Quoting & invoicing
  • Calendar & mapping
  • Pre-built reports
  • Custom reports
  • Job types & templates
  • Trades & regions
  • Asset management
  • Maintenance planning
  • Extensive integrations
  • Configurable automation
  • Report-a-Problem
  • Customer portal
  • Knowledge base & Live Chat

Unlimited | By quote (contact sales)

  • All features from Loc8 Pro +
  • Loc8 apps marketplace
  • Private cloud access
  • Multi-tenant option
  • Commercial manager
  • Service delivery manager
  • Loc8 Service Supply Chain
  • Sub-contractor portal
  • Loc8 API access
  • Fixed monthly fee
  • Phone support
  • Knowledge base & Live Chat

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vysionics, Spotlight, ARA

Integrations

Loc8 integrates with the following business systems and applications:

  • Xero
  • QuickBooks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Loc8 is an enterprise-grade mobile app that combines field service, asset management, quoting, and invoicing into one powerful and mobile software.

Company Email

support@loc8.com

Contact No.

Company's Address

132 Gwynne St, Cremorne VIC 3121
Melbourne
Australia

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers four subscription plans plus a free app. The vendor provides 24/5 phone support and 24/7 email support. You can test it first when you sign up for Freshdesk free trial here.

Sprout – free, unlimited number of agents

  • Ticket Dispatch
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Team Collaboration
  • Call to ticket conversion

Blossom –  $15 per agent per month (billed annually)

  • All Sprout features
  • Chat and call management
  • Business Hours
  • Automation
  • SLA Management
  • Marketplace Apps
  • Helpdesk In-Depth
  • Collision Detection

Garden – $29 per agent per month (billed annually)

  • All Blossom features
  • Time Tracking
  • Call Masking
  • IVR
  • Triggered Messages
  • Session Replay
  • CSAT Surveys
  • Embedded Chat FAQs
  • Multilingual Helpdesk
  • Performance Reports

Estate – $49 per agent per month (billed annually)

  • All Garden features
  • Call Barging and Monitoring
  • Support Bot
  • Portal Customization
  • Smart Call Escalations
  • In-app Chat Campaigns
  • Ticket Assignment Automation
  • Multiple SLAs and Timezones
  • Custom Roles
  • Enterprise Reporting

Forest – $109 per agent per month (billed annually)

  • All Estate features
  • IP Whitelisting
  • Holiday Routing for Phone Calls
  • Sandbox
  • Multilingual Chat FAQs
  • Co-browsing
  • HIPAA Compliance
  • Data Centre Location
  • Extendable API Rate Limit

Field Service Management – $29 per field technician per month (billed annually)

  • Available on Estate and Forest Plans
  • Add field technicians
  • Generate curated reports
  • Manage schedules and appointments
  • Monitor service performance

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Unicef, Sony Pictures, Petronas

Integrations

Freshdesk can be integrated immediately fresh-out-of-the-box with an ever-growing, extensive array of apps. These include the following:

  • Box
  • Campaign Monitor
  • Capsule
  • Constant Check
  • Dropbox
  • Facebook
  • FetchFlow
  • Freshbooks
  • Freshchat
  • FreshPlugs
  • Gmail Gadgets
  • Google Apps (Gmail, Drive, Calendar, Contacts, Hangouts, and Analytics)
  • Harvest
  • HelpOnClick
  • Highrise
  • iContact
  • Jiira
  • Knowlarity
  • LogMeIn
  • Magento
  • Mailchimp
  • Microsoft Teams
  • Nimble
  • Olark
  • OneSky
  • RESTful API
  • Salesforce
  • Shopify
  • Slack
  • Snap Engage
  • SugarCRM
  • SurveyMonkey
  • Twitter
  • Userlike
  • Woo Themes
  • Xero
  • Zapier
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

FSM backed by the 2018 Best Help Desk Software Award Winner for 2018 for being an intuitive, robust, and collaborative omnichannel customer service platform.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

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Almost as important as features and client support responsiveness are pricing options offered by ClickSoftware and Loc8. While pricing should not be the sole factor it’s surely an important thing to think about. You should expect a flexible pricing package that can be matched with your team size and effortlessly scaled up if your business grows. You should be certain you don’t choose pricing plans that include advanced features that you won’t find a use for and always try to get in touch with the vendor directly as big companies can frequently benefit from discounts. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to spend any money and provides you with a solid overview of what it’s like to work with ClickSoftware and Loc8.

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