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Compare Yesware vs. ClickDesk

To make sure you find the most efficient and productive Communications Software for your business, you have to compare products available on the market. For example, here it is possible to match ClickDesk’s overall score of 8.6 against Yesware’s score of 8.4. You can even evaluate their general user satisfaction: ClickDesk (100%) vs. Yesware (99%). Moreover, you can assess their strengths and weaknesses feature by feature, including their contract conditions and rates. By comparing products you are improving your chances to pick the best software for your needs. It’s clear you have to know your unique needs to realize which service matches those needs. We realize that not all companies have the time to examine a wide range of different services, so we prepared a list of recommendations that you may find useful. Our top choices for the Communications Software category are: Slack, RingCentral, 8×8 VoIP Phone Service.
Software

Yesware

VS

ClickDesk

VS

Yesware screenshot ClickDesk screenshot
Pricing Page

Our Score

Our Score

8.9 ?

Our Score

8.6 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

100% ?

Price

Price

$12

$13.99

Pricing Model

Pricing Model

Annual Subscription Monthly payment | Annual Subscription
Full Review

Full Review

General Info

General Info

Yesware is an all-in-one sales toolkit. Connect with prospects, track customer engagement, and close more deals, right from your inbox.
Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Useful Links
Support Types

Support Types

Phone
Training
Phone Live Support
Ticket Training
Contact No.

Contact No.

1-855-937-9273 1.855.452.3375
Email Address

Email Address

sales@yesware.com support@clickdesk.com
Vendor's Address

Vendor's Address

Yesware Boston
75 Kneeland St, Floor 15
Boston, MA 02111
MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Prominent Clients

Prominent Clients

Agile CRM, Quorum, NetStock
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Yesware pricing Learn more about ClickDesk pricing
Cost Details

Cost Details

Yesware is available in 3 SMB and enterprise pricing packages. It also has a 28-day free trial that lets you use email tracking, email templates, data and insights, time-saving tools, and Salesforce sync for Gmail or Outlook. Once the trial is over, you may choose among the following plans:

Pro – $12/user/month (billed annually), or $15/user monthly

  • Unlimited Email Tracking
  • Attachment Tracking
  • Book A Time via Gmail
  • Copy to Most CRMs
  • Find A Time via Outlook
  • Personal Templates
  • Personal Reports
  • Presentation Tracking & Analytics
  • Reminders via Gmail
  • Send Later via Gmail
  • Email Support

Premium – $25/user/month (billed annually), or $35/user monthly

  • All Pro features
  • Advanced Mail Merge (multi-stage)
  • Basic Mail Merge (one stage)
  • Basic Team Reporting
  • Centralized Team Billing
  • Create a Team
  • Manage Multiple Teams
  • Team Templates & Sharing
  • Role-based Permissions
  • Email Support

Enterprise – $55/user/month (billed annually)

  • All Premium features
  • Salesforce Auto Email Sync
  • Salesforce Auto Reply Sync
  • Salesforce Calendar Sync
  • Salesforce Reports & Dashboards
  • Salesforce Sidebar
  • Salesforce Single Sign-on Support
  • Trusted IP Ranges
  • Via Gmail:
    • Bidirectional Salesforce Sync
    • Campaign Performance Report
    • Campaign Templates
    • Multi-Channel Sales Campaigns
    • Prospect Status Report
    • Smart To-Do List In Your Inbox
  • Phone & Email Support

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Languages

Languages

English English
Available Features

Available Features

Yesware FEATURES

  • Sales Tools & Tracking
  • Unlimited Email Tracking
  • Personal Templates
  • Personal Reports
  • Send Later
  • Reminders
  • Attachment Tracking
  • Copy to Most CRMs
  • Presentation Tracking
  • Mail Merge
  • Click to Call
  • Team Reports
  • Team Templates
  • Manage Multiple Teams
  • Role-based Permissions
  • Centralized Team Billing
  • Salesforce Integration
  • Trusted IP Ranges
  • Standard Email Support
  • Priority Phone & Email Support

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar
Available Integrations

Available Integrations

  • Salesforce CRM
  • Capsule
  • SugarCRM
  • Netsuite
  • Base
  • Insightly
  • Batchbook CRM
  • Nutshell
  • Highrise
  • Pipedrive
  • Relenta
  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which software will work best in your case it may be a good idea to take a look at each service’s social metrics. Such metrics are frequently an indicator of how popular every product is and how wide is its online presence. For example, in case of Facebook ClickDesk has 2616 likes on their official page while Yesware profile is liked by 2546 people.