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Compare ClickDesk vs. Helpdesk Pilot

Various businesses need different types of Help Desk Software. To learn which service fits your needs, think of assessing various solutions feature by feature including their conditions and costs. Likewise, you will get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: ClickDesk (8.6) vs. Helpdesk Pilot (7.2) for total quality and performance; ClickDesk (100%) vs. Helpdesk Pilot (99%) for user satisfaction rating. Check out their strong and weaker points and see which software is a more sensible choice for your company. One simple but effective way is to write the advantages and disadvantages of both applications next to each other and see which software is better. We realize that not all people have enough time to examine a wide range of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Communications Software category are: RingCentral, Slack, 8×8 VoIP Phone Service.
Compare

ClickDesk

VS

Helpdesk Pilot

VS

ClickDesk screenshot Helpdesk Pilot screenshot
Pricing Page

Our Score

Our Score

8.6 ?

Our Score

7.2 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

99% ?

Pricing

Pricing

$13.99

$895

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Annual Subscription
Detailed Review

Detailed Review

General Description

General Description

Live chat and help desk software used by thousands of businesses every day to improve customer support and sales.
Great for Customer Support and IT Help Desk Management.
Easy Links
Languages Supported

Languages Supported

English English
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Features

Features

ClickDesk FEATURES

  • Live chat features
  • Guaranteed 99.95% uptime
  • Helpdesk software
  • Intuitive web chat panel
  • Easily manage simultaneous conversations and tickets
  • Easy setup
  • Beautiful and customizable
  • Take chats on IM
  • For people on the go
  • ClickDesk video chat
  • Integrated helpdesk ticket management
  • Multiple departments
  • Unique subdomain
  • Ticket automation
  • Integrate Facebook and Twitter automatically
  • Chat reports and performance graphs
  • Live-chat reports
  • Chat history and transcripts
  • Graphs and filters
  • Agent performance
  • Real time visitor engagement
  • Drive customer happiness
  • Increase conversions
  • Social toolbar

Helpdesk Pilot FEATURES

  • Ultra clean and intuitive user interface
  • Designed for simplicity
  • Engineered for performance
  • Designed to adapt to your company’s requirements
  • Manage requests sent via email
  • Customize priority
  • End-user web interface
  • Extend the functionality of the help desk
  • Template-based notifications
  • Staff and category signature
  • Tags and due dates
  • Dashboard for starters
  • Private notes for collaboration
  • Smart rules
  • Conversational view
  • Single response, multiple actions
  • Reply to tickets via email
  • Visually informative
  • Quality of service
  • Utilize data within reports
Cost Details

Cost Details

Pricing is available per agent per month.

Monthly:

  • Lite – $19.99
  • Pro – $29.99
  • Enterprise – $79.99

1 year (15% off):

  • Lite – $16.99
  • Pro – $21.99
  • Enterprise – $67.99

2 years (33% off):

  • Lite – $13.99
  • Pro – $16.99
  • Enterprise – $53.99

Team plans

Monthly:

  • Professional – $64.99
  • Growing Business – $124.99
  • Enterprise – $349.99

1 Year (15% off):

  • Professional – $55.99
  • Growing Business – $106.99
  • Enterprise – $297.99

2 Years (33% off):

  • Professional – $43.99
  • Growing Business – $83.99
  • Enterprise – $233.99

Annual subscription fee for Helpdesk Pilot:

Lite Edition – $895

  • 5 categories
  • Maximum staff: 20

Pro Edition – $1195

  • 10 categories
  • LDAP integration
  • Maximum staff: 30

Enterprise Edition – $1495

  • Unlimited categories
  • LDAP integration
  • SLA management
  • Re-branding rights
  • Maximum staff: no limit

Each Helpdesk Pilot Edition comes with a minimum of 5 staff licenses. All Editions include support, free upgrades, unlimited reports, smart rules, knowledge base and other standard help desk features.

Contact Email

Contact Email

support@clickdesk.com support@helpdeskpilot.com
Pricing Page

Pricing Page

Learn more about ClickDesk pricing Learn more about Helpdesk Pilot pricing
Popular Customers

Popular Customers

Agile CRM, Quorum, NetStock Verizon, Capgemini, Swarco
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Training
Company Size

Company Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business
Vendor's Address

Vendor's Address

MS 35, 440 N Wolfe Road, Sunnyvale,
CA 94085, USA
Available Integrations

Available Integrations

  • WordPress
  • Joomla
  • Shopify
  • PrestaShop
  • CS Cart
  • Bigcommerce
  • OpenCart
  • osCommerce
  • Magento
  • Google Apps
  • Wix
  • UnbounceNew
  • Tumblr
  • Weebly
  • MODX
  • Webs
  • Capsule CRM
  • Zendesk
  • Zoho CRM
  • Facebook
  • Twitter
  • Agile CRM
  • Salesforce
  • Sugar
  • Freshbooks
  • InfusionSoft

The tool integrates with a lot of platforms, including:

  • Google Apps
  • MS Exchange Support
Contact Phone

Contact Phone

1.855.452.3375 1-917-720-3199
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which service will perform best for your company it may be a sensible idea to take a look at each service’s social metrics. These metrics are frequently a sign of how popular every solution is and how extensive is its online presence. For instance ClickDesk Twitter account has currently 1893 followers. At the same time Helpdesk Pilot Twitter is followed by 116 users.