Compare FocalScope vs. Cherwell IT Service Management

You have so many Customer Support Software options in today’s state of that industry that deciding on the best product is often confusing. On our comparison page, we let you examine the functions, stipulations, available plans, and more details of Cherwell IT Service Management and FocalScope. It’s also possible to check their score (8.3 for Cherwell IT Service Management vs. 8.2 for FocalScope) and user satisfaction level (98% for Cherwell IT Service Management vs. N/A% for FocalScope). The scores and ratings offer you a solid idea how these two software products perform. In addition, make sure if the solution can integrate with the company’s current business apps to guarantee greater productivity. Users who want to save some time or need a IT Service Management Software suggestion from our team may want to try out these top choices for this year: Freshservice, Zendesk, Samanage.
Product

FocalScope

VS

Cherwell IT Service Management

VS

FocalScope screenshot Cherwell IT Service Management screenshot
Pricing Details

Our Score

Our Score

8.2 ?

Our Score

8.3 ?

Client Experience

Client Experience

Client Experience

N/A% ?

Client Experience

98% ?

Price

Price

$9

by quote

Pricing Type

Pricing Type

Monthly payment Quote-based
Detailed Review

Detailed Review

General Description

General Description

FocalScope is a robust, feature-rich email ticketing and live chat platform that is based in the cloud.
The Cherwell Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades.
Quick Links
Cost Details

Cost Details

FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:

Small Cloud – $9/agent/month

  • Up to 2 agents
  • Up to 2 Email Addresses
  • 2 GB storage
  • Email Ticketing
  • Live Chat
  • 24/5 Support

Cloud – $39/agent/month

  • All Small Cloud features
  • Unlimited Agents
  • Unlimited Email Addresses
  • 30 / 60 / 90 GB storage
  • Customer Portal
  • Satisfaction Survey
  • Twitter and Facebook
  • Multibrand Support
  • Reporting and Dashboards

On-Premise – $39/agent/month

  • All Cloud features
  • Unlimited GB
  • Dedicated Server
  • Dedicated IP Address
  • Access to SQL Database
  • VPN (IPSEC)

Phone System – Built-in Add-on

  • Multiple Phone Lines
  • Multi Country Support
  • Welcome Greetings
  • Waiting Music
  • IVR Phone Trees
  • Business Hours
  • Phone Queues
  • Call Rules
  • Transfer Calls
  • Call Back
  • Click To Dial
  • Call Recording
  • Voicemail
  • Agent Screen Pop Up
  • Ticket Creation
  • SIP Trunk
  • Reporting and Dashboard
  • 24/7 Support

Contact Cherwell IT Service Management for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket Training
Contact Phone

Contact Phone

+1-562-661-8143 +1-719-386-7000
Company's Address

Company's Address

171 2Nd Street, Suite 300
Commack, New York 11765
USA
10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
Contact Email

Contact Email

sales@focalscope.com support@cherwell.com
Languages

Languages

English English
Features

Features

FocalScope FEATURES

  • Shared Team Inbox
  • Threaded Email Conversations
  • Smart Email Signatures
  • Personal Email Accounts
  • Rules To Filter Emails
  • Agent-to-Agent Chat
  • Canned Email Response Templates
  • Agent Collision Alert
  • Internal Notes on Ticket
  • Ticket Activity Log
  • Schedule Recurring Tickets
  • Global Search
  • Lookup Customer Data
  • Unlimited Live Chat Channels
  • Canned Live Chat Responses
  • Customizable Live Chat signup forms and templates
  • Live Chat History and Transcripts
  • Pro-active Live Chat

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
  • SaaS or On-Premises Deployment
OS Supported

OS Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
Web-based
Pricing Details

Pricing Details

Learn more about FocalScope pricing Learn more about Cherwell IT Service Management pricing
Popular Customers

Popular Customers

DHL, American Express, Singtel Western Union, Swatch, BIE Aerospace
Customer Types

Customer Types

Small Business | Large Enterprises Large Enterprises | Medium Business
Available Integrations

Available Integrations

FocalScope integrates with the following business systems and applications:

  • Lotus Notes
  • Exchange
  • Gmail
  • Office 365
  • Twutter
  • Facebook
  • SugarCRM

No information available.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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It may not always be enough to just compare Cherwell IT Service Management and FocalScope with each other. While useful functionalities, pricing plans and user reviews are all crucial and should be considered when making a final decision, you should also check out the recognition and awards claimed by every solution. Frequently a less dominant product may turn out to be a good choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which proves that in spite of lesser market popularity it’s a worthy contender to the services that rule the market.