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Compare Cherwell IT Service Management vs AzureDesk

What is better Cherwell IT Service Management or AzureDesk? Getting the most effective Customer Support Software product is all about cross-checking numerous solutions and identifying the top program for your specific needs. Our exclusive process gives you an instant look at the general rating of Cherwell IT Service Management and AzureDesk. For all round quality and performance, Cherwell IT Service Management scored 8.3, while AzureDesk scored 8.0. On the other hand, for user satisfaction, Cherwell IT Service Management earned 98%, while AzureDesk earned 100%.

Below you can also verify their functionalities, terms, plans, etc. to find out which software will be more suitable for your needs. One key element to evaluate is whether the app can toggle on/off limitations on different types of users to protect any sensitive business data.

Those of you who are pressed for time or want a IT Service Management Software suggestion from our experts might want to try out these top choices for the current year: Freshservice, Samanage, Zendesk.

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SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Multi-Sourcing Service Integration
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping

Pricing Info

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace

Integrations

Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:

  • (x)Matters
  • Atlassian – JIRA
  • Avaya
  • Ayehu
  • BMC – Atrium Discovery and Dependency Mapping
  • BMC – Footprints
  • Bomgar
  • CA Technologies – Nimsoft
  • Cisco – Call Manager
  • CloudPost
  • Dell – KACE
  • Dell – Update CMDB and Dell Website
  • Dimension Data – Xigo
  • FireScope
  • Four Rivers Software Systems – TMS
  • Microsoft
  • Pagerduty
  • Perspectium
  • Splunk
  • VMWare
  • VNT Software
  • WizeLine

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture.

Company Email

support@cherwell.com

Contact No.

Company's Address

10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $12

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Collaboration rules
  • Business rules
  • Self-service portal for customers
  • Reports
  • Groups
  • Track requests
  • Ticket fields
  • Contact forms
  • Knowledge base
  • Tab ticketing system
  • Agent signature
  • Search pages
  • Batch updates
  • Ticket field reports
  • Developer API
  • Unlimited inbox
  • Multilingual
  • Mobile Apps

Pricing Info

AzureDesk offers a “One Plan for All” that you can subscribe to starting with a 14-day free trial.

AzureDesk Plus – $16/user per month or $12/user per month (billed annually)

  • Unlimited email addresses
  • Unlimited agents
  • Collaboration Features
  • Business Rules
  • Self Service Portal for Customers
  • Reports
  • Groups
  • Track Request
  • Apps Integration
  • Ticket Fields
  • Submit Request/Contact Form page
  • Knowledge Base
  • Tab Ticketing System
  • Agent Signature
  • Search Page
  • Batch Update
  • Ticket Fields Reports

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

AzureDesk offers seamless integrations with third-party systems such as:

  • JIRA
  • Slack
  • Smooch.io
  • Zendesk
  • Asana
  • Olark
  • Freshbooks
  • Chargedesk
  • Chatlio

Developer API is also available to connect this system to a variety of applications and business systems.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

AzureDesk is a simple and affordable help desk system that can help you improve the quality of your service, and give customers a delightful experience.

Company Email

support@azuredesk.co

Contact No.

Company's Address

3111 New Jersey 38 #11-323
Mount Laurel, New Jersey 08054
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Both Cherwell IT Service Management and AzureDesk were evaluated by a panel of independent SaaS experts who prepared a full analysis of all crucial aspects of every service. Their final rating was prepared with unique SmartScore algorithm that gives a separate partial score to every component including: main features, client support, mobile support, security, client satisfaction as well as reviews in other media. Here at FinancesOnline we realize useful features are not the only factor important to a company so we do our best to pay attention to all sides of a product before giving it a final score.

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