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Compare Chatwing vs. Talkdesk

Getting the best Communications Software for your business is not that easy with too much features, options, and terms to take note of. However, using our review platform will allow you to streamline the selection steps by showing all major products in one location. As an illustration, you can compare Chatwing and Talkdesk for their functions and overall scores, in this case, 8.5 and 8.4, respectively. Furthermore, you can compare which product has higher general user satisfaction rating: 95% (Chatwing) and 100% (Talkdesk) to find out which solution is the better option for your company. Don’t just pick the solution with the cheapest price, but the service that gives the best value. We are aware that not all businesses have the time to test a wide range of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Instant Messaging & Chat Software category are: Skype, Slack, Workplace by Facebook.
Product

Chatwing

VS

Talkdesk

VS

Chatwing screenshot Talkdesk screenshot
Pricing Page

Our Score

Our Score

8.5 ?

Our Score

8.4 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

100% ?

Pricing

Pricing

$25

by quote

Pricing Type

Pricing Type

Monthly payment One-time payment | Annual Subscription
Detailed Review

Detailed Review

Product Info

Product Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
Talkdesk is a leading browser-based call center software. It integrates with LiveChat, Shopify, Zendesk, and Salesforce to provide information about the caller.
Useful Links
Contact Email

Contact Email

info@chatwing.com support@talkdesk.com
Supported Integrations

Supported Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

Talkdesk is compatible with the following business applications and systems:

  • Heldesk – Zendesk, Desk.com, Helpscout, Freshdesk, UserVoice, Intercom, Groove
  • CRM – Salesforce, SugarCRM, Pipedrive, Nimble, Zoho, OnePageCRM, Highrise, RelateIQ, Contactually, Infusionsoft, Microsoft Dynamics
  • Chat – Olark, Livechat, Userlike, Snapengage
  • Ecommerce – Shopify, BigCommerce, Magento
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Ticket Training
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about Talkdesk pricing
Contact No.

Contact No.

+1-617-863-2906 (888) 743-3044
Contact Address

Contact Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
655 W Evelyn, Suite 2, Mountain View, CA 94041
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France English
Cost Details

Cost Details

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Talkdesk offers 2 quote-based pricing plans:

Professional Plan

Flexible contact center for growing teams

  • Access to One-Click Add-On Apps
  • Advanced Voice Capabilities
  • CRM/Helpdesk Integrations
  • Email Support
  • Intelligent Routing
  • Power Dialer
  • Reporting & Analytics
  • Self Administration
  • SMS CSAT Surveys
  • Superior Call Quality
  • Unlimited Call Recording

Enterprise Plan

Advanced capabilities and support for innovative companies

All features of the Professional plan, plus:

  • 24×7 Support
  • Access to APIs & SDKs
  • Access to One-Click Apps
  • Advanced Reporting & Analytics
  • Advanced Voice Capabilities
  • Bring Your Own Carrier
  • Context Mobile
  • Dedicated Account Manager
  • Guaranteed MOS Call Quality

Options

  • Agent Productivity Tools
  • Digital Channels
  • Knowledge Management
  • Quality Assurance
  • Voice Analytics
  • Workforce Management
  • Workforce Optimization
List of Features

List of Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

Talkdesk FEATURES

  • Call Recording
  • Voicemail
  • Call Disposition and Notes
  • Call Queues
  • Call Control
  • Unlimited Concurrent Calls
  • International Numbers
  • Outbound Caller ID
  • Personalized Greetings
  • IVR System
  • Skill Based Routing
  • Forward to Phone
  • Contact History
  • Built-In CRM
  • Enhanced Caller ID
  • Contact Tags and Custom Fields
  • Automated Tasks
  • Compile Contact Lists
  • Integrations
  • Data import and Synchronization
  • Call Monitoring
  • Historical Reporting
  • Real-Time Reporting
  • Power Dialer
  • Web to Lead
  • Email Notifications
  • Desktop Notifications
Popular Customers

Popular Customers

Discovery Communications, MTV, New York University, Booking.com Zenefits, Handy, Dropbox, and Thumbtack
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QUICK LINKS

QUICK LINKS

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In case you are still having doubts about which solution will be best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are quite often an indicator of how popular every product is and how big is its online presence.For example, if you look at Chatwing LinkedIn account you’ll find out that they are followed by 557 people. In case of Talkdesk the number of followers on their LinkedIn page is 3816.