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Compare Chatwing vs. Sharpen

A sensible way to choose the right Communications Software product for your organization is to compare the solutions against each other. Here you can compare Chatwing and Sharpen and see their capabilities compared thoroughly to help you decide on which one is the more effective product. Furthermore, you can review their overall ratings, such as: overall score (Chatwing: 8.5 vs. Sharpen: 7.4) and user satisfaction (Chatwing: 95% vs. Sharpen: 97%). Check their distinctive features and similarities and find out which one outperforms the other. Likewise, think about how your business will look like in the future; will your company outgrow the app in the next 3-5 years? We are aware that not all people have the time to test dozens of different services, so we created a list of recommendations that you may find useful. Our top selections for the Instant Messaging & Chat Software category are: Slack, Skype, Workplace by Facebook.
Product

Chatwing

VS

Sharpen

VS

Chatwing screenshot Sharpen screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

7.4 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

97% ?

Price

Price

$25

$20

Price Scheme

Price Scheme

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Easy Links
Available Features

Available Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant
Popular Clients

Popular Clients

Discovery Communications, MTV, New York University, Booking.com OnPeak, SmartIT, DHCU Community Credit Union
Available Languages

Available Languages

English, China, Germany, India, Japan, Spain, France English
Company Email

Company Email

info@chatwing.com sales@sharpencx.com
Integrations

Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

At the moment, Sharpen offers a streamlined integration with Salesforce.

Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Vendor's Address

Vendor's Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Phone Number

Phone Number

+1-617-863-2906 +1-855-249-3357
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about Sharpen pricing
Pricing Info

Pricing Info

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes
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QUICK LINKS

QUICK LINKS

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You shouldn’t expect only a wide set of useful tools and adjustable pricing packages from a popular Communications Software. Almost as crucial as core features is a top-notch customer support. You want to guarantee that when you have any questions about Chatwing or Sharpen, or you run into a problem, or perhaps you’ll need to ask for a specific update or functionality useful to your team you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. What is more, it’s a significant advantage if you can profit from individual training or at least an FAQ you can use.