Compare Chatwing vs. Sharpen

Comparing products for the top Communications Software need not be complicated. On our review platform, it is possible to match Chatwing and Sharpen and right away evaluate their differences. We allow you to check their uniqe benefits, supported devices, level of support, pricing, terms, and much more. It's also possible to assess their overall score (8.5 for Chatwing vs. 7.4 for Sharpen) and overall customer satisfaction level (95% for Chatwing vs. 97% for Sharpen). Take your time and compare your leading choices and find out which one is best for your company. Likewise, you must check the vendor’s background; can you count on them and will they still be on the market a few years from now? In case you you would like to quickly find the optimal Instant Messaging & Chat Software according to our experts we advise you examine one of these products: Jabber, Slack, Skype.
Software

Chatwing

VS

Sharpen

VS

Chatwing screenshot Sharpen screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

7.4 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

97% ?

Pricing

Pricing

$25

$20

Price Scheme

Price Scheme

Monthly payment Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
Sharpen is a cloud-based contact center platform that enables customer experience teams to establish better customer relationships through industry-leading software solutions.
Easy Links
Languages Supported

Languages Supported

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France USA, UK, Canada, International
Company Email

Company Email

info@chatwing.com sales@sharpencx.com
Phone Number

Phone Number

+1-617-863-2906 +1-855-249-3357
Contact Address

Contact Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
6311 E Westfield Blvd, Suite 200
Indianapolis, IN 46220
USA
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone
Ticket
Pricing Info

Pricing Info

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Sharpen offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Voice Only – $20/user/month

  • UC Unified Communication
  • Extended Reach
  • Call Management
  • Advanced Features
  • Global Phone Number Availability
  • Unlimited Local and Long Distance Calling Included

Customer Care – $99/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes

Customer Care + Sales Accelerator – $130/user/month

  • Connect Included
  • Direct Salesforce Integration
  • Call Queues
  • Call Flow Reporting and Analytics
  • Workflow Management
  • Skills Based Inbound Call Routing
  • Unlimited Trunks / Lines
  • Unlimited Minutes
Available Features

Available Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

Sharpen FEATURES

  • Centralized Dashboard
  • Team visibility
  • Measurable
  • Skill-based routing
  • Automatic call distribution
  • Auto-log activity
  • Call recording
  • Call monitoring
  • No busy signal
  • Voicemail to email
  • Virtual fax
  • Dynamic capacity
  • Agent monitoring
  • Connect softphone
  • Call analytics
  • HIPAA-compliant
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about Sharpen pricing
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Popular Customers

Popular Customers

Discovery Communications, MTV, New York University, Booking.com OnPeak, SmartIT, DHCU Community Credit Union
Available Integrations

Available Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

At the moment, Sharpen offers a streamlined integration with Salesforce.

Compare Products

Compare Products

Compare with Onstream Media
Compare with inContact
Compare with Front
Compare with Team On The Run
Compare with SendHub
Compare with ChatBlazer
Compare with Hop Email
Compare with Plivo
Compare with ClickMeeting
Compare with Eltropy
Compare with Uservoice
Compare with GrexIt
Compare with Freshdesk
Compare with Get Satisfaction
Compare with UVdesk Helpdesk
Compare with Freshcaller
Compare with Pigeonhole Live
Compare with Calero
Compare with Kayako
Compare with Dzinga
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

Almost as essential as useful features and customer support quality are pricing plans made available by Chatwing and Sharpen. Even though price should not be a deciding factor it’s definitely a significant thing to think about. You should try to find a flexible pricing plan that can be adjusted to your company size and effortlessly scaled up if your team expands. You should be certain you don’t pick packages that have additional functionalities that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from discounts. You should also try out a free trial or demo of every app to spend at least some time using it. It’s a useful experience that doesn’t ask you to pay any money and offers a solid overview of what it feels like to work with Chatwing and Sharpen.