Compare Chatwing vs. inContact

It’s a good idea to use our scoring system to give you a general idea which Communications Software product is more suitable for your business. For overall product quality, Chatwing earned 8.5 points, while inContact gained 8.2 points. At the same time, for user satisfaction, Chatwing scored 95%, while inContact scored 91%. Specifics of their functions, tools, supported platforms, customer service, plus more are given below to help you get a more correct analysis. Don’t forget to purchase only the features that you need so as not to waste cash for functions that you won’t be using. If you have to quickly identify the top Instant Messaging & Chat Software according to our experts we recommend you examine these services: Slack, Jabber, Skype.
Software

Chatwing

VS

inContact

VS

Chatwing screenshot inContact screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

8.2 ?

Client Experience

Client Experience

Client Experience

95% ?

Client Experience

91% ?

Cost

Cost

$25

by quote

Price Scheme

Price Scheme

Monthly payment Quote-based
Full Review

Full Review

General Info

General Info

Chatwing is a chat application and live communication platform designed for websites and mobile devices.
InContact offers innovative call center technology and capabilities of providing contact center service
Quick Links
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
iPhone/iPad
Web-based
Phone Number

Phone Number

+1-617-863-2906 1.866.965.7227
List of Features

List of Features

Chatwing FEATURES

  • Custom Chatroom Builder
  • Embedded Code options
  • Admin and Moderator Quick Controls
  • Word Filters
  • Add New Moderators
  • Message Content
  • Group Chat URL
  • Blacklist
  • Network
  • Login with numerous social accounts (Facebook, Google, Tumblr, etc.)
  • Bookmark unlimited chats

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software
Integrations

Integrations

Chatwing integrates with the following business systems and applications:

  • Facebook
  • Google
  • Twitter
  • LinkedIn
  • Tumblr
  • Instagram
  • Google Play Store
  • Apple App Store
  • Admob
  • WordPress
  • Joomla
  • Drupal
  • GoDaddy

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly
Languages

Languages

English, China, Germany, India, Japan, Spain, France English
Available Support

Available Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Cost Details

Cost Details

Chatwing offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $25/month

  • 10,000 Downloads (Public App)
  • Custom iOS iPhone + iPad in Apple App Store
  • Custom Android App in Google Play Store
  • 2 Chat/Channels
  • App Account System
  • App Statistics
  • Dashboard Account Statistics
  • Chat/Channels Website Integration
  • Unlimited Real-Time Push Notifications
  • Push Notification Statistics
  • Forum Integration Web+App
  • Forum Integration Web (Chatwing Branded)

Premium – $45/month

  • All Basic features
  • 100,000 Downloads (Public App)
  • 200 Contacts (Private App)
  • 5 Chat/Channels
  • Disable User Private Messaging
  • User Tags
  • User Groups

Pro – $125/month

  • All Premium features
  • 1 Million Downloads (Public App)
  • 1,000 Contacts (Private App)
  • 15 Chat/Channels
  • Amazon Product Integration
  • Domain Filter Login
  • Forum Integration Web (Your branding)

Enterprise – $250/month

  • All features
  • Unlimited Downloads (Public App)
  • 2,500 Contacts ($200 per 1,000 contacts extra)

Get in touch with iContact directly to discuss pricing details.

Contact Email

Contact Email

info@chatwing.com
Popular Customers

Popular Customers

Discovery Communications, MTV, New York University, Booking.com Activision, Frontline Call Center, Schumacher Group
Pricing Page

Pricing Page

Learn more about Chatwing pricing Learn more about inContact pricing
Vendor's Address

Vendor's Address

340 Main Street,Suite 9000
Worcester, MA 01608
USA
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both Chatwing and inContact may offer a reliable array of features every product may be designed for a different company size. If you are comparing features you should give some attention to a business size they are meant for. Some elements might scale up with no problem for big enterprises but if you run a small or medium company it’s often more sensible to stay away from paying for advanced features that you might never have a chance to use.