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Compare Chatra.io vs C2 ATOM

What is better Chatra.io or C2 ATOM? Examining products for the top Customer Support Software doesn't have to be tough. On our review platform, you can easily match Chatra.io and C2 ATOM and promptly analyze their differences. We allow you to examine their features, supported devices, support service, prices, terms, and many more.

You can also examine their overall score (8.5 for Chatra.io vs. 8.0 for C2 ATOM) and overall customer satisfaction level (100% for Chatra.io vs. 94% for C2 ATOM). Devote time to review your top alternatives and discover which one is best for your company. Likewise, you must assess the software vendor’s credibility; are they reliable and will they still be around in a few years time?

Users who don't have much time or could use a Customer Support Software recommendation from our team might want to take a look at these top choices for the current year: Salesforce Service Cloud, Salesforce Essentials, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Online and offline modes
  • Targeted chats
  • Real-time visitor List
  • Pre-chat form
  • Invisibility mode
  • Operating hours
  • Groups
  • Mobile apps
  • Forward messages to email
  • Reply templates
  • Intelligent chat queues
  • Detailed customer information

Pricing Info

Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.

Here are the details:

  • Monthly – $19/agent
  • Annually – $15/agent

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Chatra.io integrates with the following business systems and applications:

  • Front
  • Help Scout
  • Slack

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Chatra.io is a live chat messenger app that is designed to suitably work with your company's website.

Company Email

hello@chatra.io

Contact No.

Company's Address

2200 Clarendon Blvd., Suite 1400A
Arlington, VA 22201
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Project Management
  • Event Management
  • Access Management
  • Service Catalog
  • Self-Service Web Portal
  • Knowledge Base
  • User Surveys
  • SLAs
  • Files and Screenshots
  • Attachment
  • Asset Tracking
  • Inventory Management
  • Asset Discovery
  • Purchase Order Management
  • Software Asset Management
  • Reporting and Analytics

Pricing Info

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loto Quebec, Granby, Lassonde, Industrielle Alliance

Integrations

C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.

Company Email

Contact No.

Company's Address

20865, Chemin de la Cote Nord, Suite 102
Boisbriand, Quebec, J7E 4H5
Canada

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

The apps compared on this page are only a small sample of our entire Customer Support Software category and you should remember that there might be better alternatives available. If you would like to ensure you make the best possible choice for your company we definitely urge you to compare more apps first. You may also want to check out our top 10 Customer Support Software list to see which solutions are now the highest-ranking ones and leaders in the market.

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