Compare Pulseway vs. CallFire

Getting the best Customer Support Software for your business is crucial to improving your company’s productivity. In our platform, it is simple to evaluate various solutions to see which one is the ideal software for your requirements. Here you can match CallFire vs. Pulseway and check out their overall scores (7.5 vs. 8.2, respectively) and user satisfaction rating (99% vs. 100%, respectively). It's also possible to analyze the details of pricing, terms, plans, services, tools, and more, and determine which software offers more benefits for your business. In practice, go for the business software that lets you to add/remove features and pricing to address your business growth or lack of it. Our experts made sure to review all popular Customer Support Software solutions offered on the market, but among them these three caught our special attention: Samanage, Zendesk, Freshdesk.
Compare

Pulseway

VS

CallFire

VS

Pulseway screenshot CallFire screenshot
Pricing Page

Score

Our Score

8.2 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Cost

Cost

$1.32

$99

Pricing Model

Pricing Model

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Pulseway is a SaaS and an on-premise platform that offers remote management and monitoring on IT systems using your mobile device, PC, or laptop.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Quick Links
Prominent Clients

Prominent Clients

CareTech Solutions, Reflex Distribution, Smartcall The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Languages Supported

Languages Supported

English English
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Pricing Page

Pricing Page

Learn more about Pulseway pricing Learn more about CallFire pricing
Vendor Email

Vendor Email

support@pulseway.com support@callfire.com
Available Features

Available Features

Pulseway FEATURES

 
  • Real-time remote monitoring and management
  • Top Security Encryption
  • Active Directory
  • Remote Desktop
  • Application Monitoring
  • Collaborative Environment
  • Complete Visibility Under One Console
  • Windows WSUS Patch Management
  • Exchange
  • System Center Operations Manager
  • Hyper-V
  • Internet Information Services
  • VMware
  • SQL Server
  • Windows Server Backup
  • Browse Notification History
  • ESET Remote Administrator
  • XenServer
  • StorageCraft ShadowProtect
  • Customize Email Notifications
  • Complete Command Traceability
  • Slack Integration

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Phone No.

Phone No.

+1 646 766 0785 +1.877.897.3473
Contact Address

Contact Address

Mayor Street Lower,
Dublin, Ireland
1410 2nd St., Suite 200, Santa Monica, CA 90401
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Available Plans

Available Plans

Pulseway offers a free and paid plan with three options on payment terms – monthly, yearly, or multi-year. Here are the details:

Free

  • Monitor 2 Systems
  • 1 User Account
  • Active Directory
  • Amazon
  • Azure
  • Automation
  • Dashboard
  • Exchange
  • Hyper-V
  • Internet Information Services
  • OS Patch Management
  • Reports
  • SCOM
  • Screen Viewer
  • SNMP
  • SQL Server
  • Terminal/Powershell
  • User Chat
  • User Support Requests
  • VMware
  • Web Access
  • Windows Server Backup
  • WSUS Patch Management
  • XenServer

Team

  • SaaS
    • $1.16/workstation/month billed on a 3-year plan
    • $1.32/workstation/month billed annually
    • $1.55/workstation month-to-month
  • On-Premise
    • $2.95/server/month billed on a 3-year plan
    • $3.35/server/month billed annually
    • $3.95/server month-to-month
  • All features of the Free plan
  • Unlimited Notifications
  • Unlimited User Accounts
  • Audit
  • Concurrent RD Sessions
  • Customized Email Notifications
  • Dedicated Server Instance
  • Multi-Account Management
  • Notifications Archive
  • On-Premise Option
  • Remote Desktop Control
  • White Labelling

Add-ons for Team Plan

  • Pulseway PSA$25/user/month
  • Webroot Antivirus$1/month (Endpoint Protection or DNS Protection)
  • Kaspersky Antivirus$1/workstation/month or $2/server/month

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Available Integrations

Available Integrations

Pulseway integrates with the following business systems and applications:

  • Amazon
  • Azure
  • Amazon
  • Autotask
  • PagerDuty
  • Slack
  • Zendesk
  • ESET
  • ShadowProtect
  • StorageCraft
  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both CallFire and Pulseway may offer an excellent range of features each solution may be created for a different business size. If you are comparing features you should pay attention to a business type they are meant for. Some elements might scale up well for big enterprises but if you own a small or medium business it’s frequently more sensible to avoid paying for complex features that you might never actually use.