Compare LiveEngage vs. CallFire

When choosing the right Customer Support Software for your business it is recommended that you evaluate the characteristics, rates, as well as other important information regarding the product and vendor. Here, you are able to see the parallels and discrepancies between CallFire (overall score at 7.5 and user satisfaction at 99%) and LiveEngage (overall score at 8.8 and user satisfaction at 100%). You can also check out their particulars elements, for example tools, plans, costs, conditions, etc. Similarly, read the terms closely for information on hidden fees, like, setup fees, separate helpdesk support, upgrade fees, disk space fees, and other similar charges. Our experts made sure to prepare reviews of all popular Customer Support Software products available on the market, but among all the ones we reviewed these three deserved our special attention: Freshdesk, Samanage, LiveAgent.
Product

LiveEngage

VS

CallFire

VS

LiveEngage screenshot CallFire screenshot
Pricing Details

Score

Our Score

8.8 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

100% ?

Client Satisfaction

99% ?

Pricing

Pricing

$49

$99

Pricing Type

Pricing Type

Monthly payment | Quote-based Monthly payment
Full Review

Full Review

General Description

General Description

LiveEngage is the leading chat and messaging solution, having been the leading provider of desktop and mobile messaging applications for over 20 years.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about LiveEngage pricing Learn more about CallFire pricing
Popular Customers

Popular Customers

Adobe, Microsoft, IBM The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Contact Email

Contact Email

pr@liveperson.com support@callfire.com
Pricing Info

Pricing Info

LiveEngage offers two enterprise pricing plans: a Small Team Plan (for 1-5 users) and a Custom Plan (for more 5 users). It offers a limited Free Trial for 30 days (no credit card required).

Small Team Plan (15-day money back guarantee)

  • 1 user = $49 per month
  • 2 users = $94 per month
  • 3 users = $139 per month
  • 4 users = $179 per month
  • 5 users =  $219 per month

Custom Plan

To get a custom quote for your company, please contact LivePerson directly.

Here is what’s included in both plans:

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
List of Features

List of Features

LiveEngage FEATURES

  • Mobile and web messaging
  • Robust reporting and analytics
  • Real-time sentiment analysis
  • Hot topics
  • Smart agent routing
  • Secure co-browsing
  • Offsite engagements
  • Accessibility

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Available Integrations

Available Integrations

LiveEngage integrates with the following business systems and applications:

  • Salesforce CRM
  • SugarCRM
  • Zendesk
  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Languages

Languages

USA, UK, Canada, International USA, UK, Canada
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1-212-609-4200 +1.877.897.3473
Company's Address

Company's Address

475 10th Avenue, 5th Floor
New York, NY 10018
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
Business Size

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you continue having doubts about which app will perform best for your company it may be a good idea to investigate each service’s social metrics. These metrics are quite often a way to see how popular every solution is and how extensive is its online presence. For instance, in case of Facebook CallFire has 2964 likes on their official profile while LiveEngage profile is liked by 23845 users.