Compare CallFire vs. Intercom

Getting the right Customer Support Software for your business is hard with various functions, options, and offers to check. However, depending on our website will make it possible for you to cut down the necessary steps by showing all major solutions in one location. For instance, you can compare CallFire and Intercom for their tools and overall scores, namely, 7.5 and 7.2, respectively. Furthermore, you can check which product has superior general user satisfaction rating: 99% (CallFire) and 96% (Intercom) to determine which software is the better option for your business. Don’t just pick the software with the most attractive price, but the service that offers the best value for your money. If you have to quickly locate the best Customer Support Software according to our experts we recommend you check out these services: Samanage, LiveAgent, Freshdesk.
Compare

CallFire

VS

Intercom

VS

CallFire screenshot Intercom screenshot
Pricing Page

Score

Our Score

7.5 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

96% ?

Pricing

Pricing

$99

$49

Pricing Model

Pricing Model

Monthly payment Monthly payment
Full Review

Full Review

General Info

General Info

CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Useful Links
Prominent Clients

Prominent Clients

The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19 Invision, Droplr, BugHerd, Codeship, Vend
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Windows
Android
iPhone/iPad
Mac
Contact Address

Contact Address

1410 2nd St., Suite 200, Santa Monica, CA 90401 98 Battery Street, Suite 402, San Francisco, CA 94111
Support Types

Support Types

Phone Live Support
Ticket Training
Phone
Contact No.

Contact No.

+1.877.897.3473 +1-877-595-5175
Pricing Page

Pricing Page

Learn more about CallFire pricing Learn more about Intercom pricing
Features

Features

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

Intercom FEATURES

  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
Contact Email

Contact Email

support@callfire.com team@intercom.io
Available Plans

Available Plans

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Available Integrations

Available Integrations

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Tray.io
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
    PieSync
  • StamPlay
  • DataHero
  • Chameleon
    JustCall
  • Toky
  • Leadsbridge
  • Automate.io
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
    Jira
  • Stitch
  • DriftRock
  • Grow
Languages Supported

Languages Supported

USA, UK, Canada USA, UK, Canada
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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No Customer Support Software will be perfect enough to cover all the requirements of a company. Even though key functionalities of CallFire and Intercom should matter you should also carefully study the integrations supported by a given solution. In many cases you will already be using other types of B2B software in your company and it’s always more beneficial to choose products that integrate well with each other. That way you will be able to guarantee a reliable exchange of data between your teams and services, which can really reduce time devoted to migrating between one solution and the next.