Compare CallFire vs. Intercom

Purchasing the appropriate Customer Support Software product is as easy as assessing the good and weaker characteristics and terms offered by CallFire and Intercom. Here it's also possible to match their overall scores: 7.5 for CallFire vs. 9.0 for Intercom. Or you can check their general user satisfaction rating, 99% for CallFire vs. 96% for Intercom. We suggest that you spend some time to examine their differences and decide which one is the better choice for your company. Moreover. keep in mind to take into account your company’s or industry’s special situation, for instance, a multilingual app for a global staff or a mobile platform to help you work on the go. We are aware that not all people have enough time to scrutinize a wide range of different products, so we created a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Zendesk, Salesforce Essentials, Freshdesk.





CallFire screenshot Intercom screenshot
Pricing Page

Total Score

Our Score

7.5 ?

Our Score

8.9 ?

Client Experience

Client Experience

Client Experience

99% ?

Client Experience

96% ?





Pricing Type

Pricing Type

Monthly payment Monthly payment
Complete Review

Complete Review

General Info

General Info

CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Intercom is a user intelligence and behavioral targeting platform to better understand, improve, and benefit from your customer communication.
Easy Links
Pricing Page

Pricing Page

Learn more about CallFire pricing Learn more about Intercom pricing
Email Address

Email Address
Available Devices

Available Devices

Languages Supported

Languages Supported

English English
Contact No.

Contact No.

+1.877.897.3473 +1-877-595-5175
Prominent Customers

Prominent Customers

The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19 Invision, Droplr, BugHerd, Codeship, Vend
Types of Customers

Types of Customers

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Medium Business | Freelancers
Pricing Plans

Pricing Plans

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts

A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:

  • Respond: from $53/month – Manage conversations with leads and customers at scale.
  • Engage: from $53/month – Send targeted messages to the right people at the right time.
  • Educate: $49/month flat rate – Create, organize and publish help articles
  • Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
  • Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
  • Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Available Integrations

Available Integrations

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending

Intercom offers an API and integrates with the following applications:

  • Salesforce
  • Segment
  • Slack
  • Github
  • Facebook
  • Twitter
  • Clearbit Reveal
  • WordPress
  • Stripe
  • Zapier
  • Hipchat
  • Zendesk
  • Mixpanel
  • Mailchimp
  • Marketo
  • Trello
  • ChargeDesk
  • FullStory
  • Shopify
  • Statbot
  • SatisMeter
  • AirCall
  • AskNicely
  • ProductBoard
  • Wootric
  • AddCharts
  • Hull
  • Landingi
  • Nomnom
  • Privy
  • Front
  • Microsoft Teams
  • Adespresso
  • GeckoBoard
  • Meya
  • Notion
  • StamPlay
  • DataHero
  • Chameleon
  • Toky
  • Leadsbridge
  • Blendo
  • Smartlook
  • SalesSeek
  • Insycle
  • CloudApp
  • Upscope
  • Droplr
  • Fivetran
  • Median
  • Stitch
  • DriftRock
  • Grow
Customer Support

Customer Support

Phone Live Support
Ticket Training
Available Features

Available Features


  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast


  • A/B testing
  • Audience segmentation
  • Behavior triggered messages
  • Conversation search
  • Customer user profiles
  • Email campaign creation
  • In-app message/email composer
  • Inbound email address
  • Intercom app for iOS
  • Issue resolution
  • Key message grouping
  • Live user data
  • Message tagging
  • Personalized reply templates
  • Real-time performance monitoring
  • Real-time updates
  • Rich message composer
  • Team assigning
  • Team inbox
  • User event tracking
Contact Address

Contact Address

1410 2nd St., Suite 200, Santa Monica, CA 90401 98 Battery Street, Suite 402, San Francisco, CA 94111
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Both CallFire and Intercom were evaluated by a team of reliable B2B experts who carried out a thorough analysis of all core elements of every product. Their final score was calculated by means of unique SmartScore algorithm which gives a separate partial score to each component like: main features, customer support, mobile support, security, client satisfaction and market presence. Here at FinancesOnline we know useful features are not the only factor important to a business so we make sure we pay attention to all facets of a solution prior to giving it a final score.