Compare Helprace vs. CallFire

Buying the perfect Customer Support Software product is all about comparing different solutions and figuring out the top software for your specific needs. Our exclusive algorythm provides you with a brief look at the general rating of CallFire and Helprace. For overall quality and performance, CallFire scored 7.5, while Helprace scored 8.0. On the other hand, for user satisfaction, CallFire earned 99%, while Helprace earned 90%. Below it's also possible to verify their features, terms, plans, etc. to determine what software will be more appropriate for your situation. An important aspect to assess is if the application allows you to enable/disable restrictions on different types of users to secure any sensitive company data. Our experts made sure to review all popular Customer Support Software products offered out there, but among them these three deserved our special attention: Samanage, Zendesk, Freshdesk.
Software

Helprace

VS

CallFire

VS

Helprace screenshot CallFire screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

90% ?

Customer Experience

99% ?

Cost

Cost

$9

$99

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Full Review

Full Review

General Description

General Description

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Phone No.

Phone No.

877-744-1221 +1.877.897.3473
Features

Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Pricing Page

Pricing Page

Learn more about Helprace pricing Learn more about CallFire pricing
Popular Customers

Popular Customers

Boom Box, Life Launchr, Automation Machine The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Company Email

Company Email

support@helprace.com support@callfire.com
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Company's Address

Company's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Available Integrations

Available Integrations

No information available.

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Pricing Plans

Pricing Plans

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Languages

Languages

English, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East English
Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that while both CallFire and Helprace may provide a top quality range of features each product could be designed for a different company size. If you are studying different apps you may want to give some attention to a company type they are aimed at. Certain features might scale up effectively for large enterprises but if you have a small or medium company it’s often better to stay away from paying for customized functionalities that you may never actually use.