Compare Helprace vs. CallFire

We are here to simplify the process of reviewing Customer Support Software products for you. For instance, on this page you can look at the overall performance of CallFire (7.5) and compare it with the overall performance of Helprace (8.0). You can also match their overall user satisfaction rating: CallFire (99%) vs. Helprace (91%). Furthermore, you can read their features thoroughly to check which product can better deal with your company’s needs. In general, any B2B software has to let you to comfortably view the big picture, all the while allowing you quick access to the details. As of now, the top products in our Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
Software

Helprace

VS

CallFire

VS

Helprace screenshot CallFire screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

90% ?

Client Satisfaction

99% ?

Cost

Cost

$9

$99

Price Scheme

Price Scheme

Monthly payment | Annual Subscription Monthly payment
Detailed Review

Detailed Review

General Info

General Info

Helprace is a cloud-based customer service service developed for businesses that are searching for a way to build a connection with their customers.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Easy Links
Features

Features

Helprace FEATURES

  • Smart Ticketing
  • Productive Filters
  • Classified Collaboration
  • Set Parameters for Triggers and Automations
  • Ticket Tags
  • Agent collision detection
  • Unified Inbox
  • Personalization Option
  • Ticket Status
  • Customer Profiles
  • Email Integration
  • Community Support
  • Knowledge Base
  • Support Portal
  • Feedback Widget
  • Multiple Languages

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Phone No.

Phone No.

877-744-1221 +1.877.897.3473
Available Plans

Available Plans

Helprace provides two pricing plans and a free version of the service. Users have the option to subscribe to monthly or annual billing. A 30-day free trial is available for all plans.

Truly Free

  • Up to 3 agents for small support teams
  • Ticketing System
  • Customer Community
  • Knowledge Base

Targeted: $10/agent/month (monthly) or $9/agent/month (yearly)

  • Unlimited Agents
  • One complete support channel of your choice (Ticketing System, Customer Community, or Knowledge Base)

Targeted: $20/agent/month (monthly) or $18/agent/month (yearly)

  • Unlimited Agents
  • Ticketing System
  • Customer Community
  • Knowledge Base

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Support Types

Support Types

Phone
Ticket Training
Phone Live Support
Ticket Training
Vendor Email

Vendor Email

support@helprace.com support@callfire.com
Client Types

Client Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Pricing Details

Pricing Details

Learn more about Helprace pricing Learn more about CallFire pricing
Popular Customers

Popular Customers

Boom Box, Life Launchr, Automation Machine The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Vendor's Address

Vendor's Address

8010 Woodland Center Blvd
Tampa, FL, 33614
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
Supported Integrations

Supported Integrations

No information available.

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Available Languages

Available Languages

USA, UK, Canada, Europe, Asia, Australia, China, Germany, India, Japan, Latin America, Middle-East USA, UK, Canada
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In the event you continue having second thoughts about which service will work best for your company it may be a sensible idea to examine each service’s social metrics. Such metrics are quite often a sign of how popular every product is and how large is its online presence. For instance, in case of Facebook CallFire has 2964 likes on their official profile while Helprace profile is liked by 43 users.