Compare Freshdesk vs. CallFireFinding the best Customer Support Software product is all about cross-checking various solutions and determining the top software for your specific needs. Our unique process gives you a brief look at the general rating of CallFire and Freshdesk. For overall quality and performance, CallFire scored 7.5, while Freshdesk scored 9.8. On the other hand, for user satisfaction, CallFire earned 99%, while Freshdesk earned 98%. Below you can also look at their functionalities, terms, plans, etc. to see which software will be more suitable for your needs. An important element to evaluate is if the software can enable and disable permissions on different types of users to limit the exposure of any critical company data. Currently, the top solutions in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
|Monthly payment||Monthly payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19|
|Types of Clients|
Types of Clients
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1 415 544 0700||+1.877.897.3473|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
CallFire offers four plans:
Pay As You Go: 5 cents per minute/text
All plans include:
|Learn more about Freshdesk pricing||Learn more about CallFire pricing|
| 311 California street,|
San Francisco, CA 94104
|1410 2nd St., Suite 200, Santa Monica, CA 90401|
|USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish||USA, UK, Canada|
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When you research different Customer Support Software software you shouldn’t only study their features list and provided pricing plans. Keep in mind the product should be matching your requirements and team so the more flexible their offer the better. Learn what platforms are supported by CallFire and Freshdesk and ensure you will get mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, because this could be a critical factor for many companies.