Compare Freshdesk vs. CallFireIt’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is better for your company. For overall product quality, CallFire earned 7.5 points, while Freshdesk gained 9.8 points. Meanwhile, for user satisfaction, CallFire scored 99%, while Freshdesk scored 100%. Details about their features, tools, supported platforms, customer service, and more are available below to give you a more accurate comparison. Remember to get only the features your company needs so as not to waste cash for tools which are redundant. Our team put a lot of effort to prepare reviews of all popular Customer Support Software services available out there, but among all the ones we reviewed these three deserved our special attention: Zendesk, Samanage, Freshdesk.
|Monthly payment||Monthly payment|
Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
|Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef||The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19|
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
|Learn more about Freshdesk pricing||Learn more about CallFire pricing|
|Small Business | Large Enterprises | Medium Business | Freelancers||Small Business | Large Enterprises | Medium Business | Freelancers|
|+1 (866) 832-3090||+1.877.897.3473|
|English, Dutch, Polish, Turkish, Swedish||English|
| 311 California street,|
San Francisco, CA 94104
|1410 2nd St., Suite 200, Santa Monica, CA 90401|
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.
Sprout (free, unlimited agents):
Blossom – $19 per agent/month (yearly) or $25 (monthly)
Garden – $35 per agent/month (yearly) or $44 (monthly)
Estate – $49 per agent/month (yearly) or $59 (monthly)
Forest – $89 per agent/month (yearly) or $99 (monthly)
CallFire offers four plans:
Pay As You Go: 5 cents per minute/text
All plans include:
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You should pay attention to the fact that while both CallFire and Freshdesk may have an outstanding range of features every software may be created for a different company size. If you are analyzing various solutions you may want to focus on a company size they are meant for. Certain features might scale up with no problem for big enterprises but if you have a small or medium business it’s frequently better to refrain paying for complex features that you may never use.