Compare Freshdesk vs. CallFire

Finding the best Customer Support Software product is all about cross-checking various solutions and determining the top software for your specific needs. Our unique process gives you a brief look at the general rating of CallFire and Freshdesk. For overall quality and performance, CallFire scored 7.5, while Freshdesk scored 9.8. On the other hand, for user satisfaction, CallFire earned 99%, while Freshdesk earned 98%. Below you can also look at their functionalities, terms, plans, etc. to see which software will be more suitable for your needs. An important element to evaluate is if the software can enable and disable permissions on different types of users to limit the exposure of any critical company data. Currently, the top solutions in our Customer Support Software category are: LiveAgent, Samanage, Freshdesk.
Product

Freshdesk

VS

CallFire

VS

Freshdesk screenshot CallFire screenshot
Pricing Details

Our Score

Our Score

9.8 ?

Our Score

7.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

99% ?

Cost

Cost

$19

$99

Pricing Model

Pricing Model

Monthly payment Monthly payment
Complete Review

Complete Review

Overview

Overview

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
Features

Features

Freshdesk FEATURES

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Prominent Clients

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business | Freelancers
Contact No.

Contact No.

+1 415 544 0700 +1.877.897.3473
Available Integrations

Available Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API
  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Cost Details

Cost Details

Freshdesk offers a free app and four price points for various business sizes, with annual plans at 20% discount. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Pricing Details

Pricing Details

Learn more about Freshdesk pricing Learn more about CallFire pricing
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Windows
Android
iPhone/iPad
Mac
Company's Address

Company's Address

311 California street,
San Francisco, CA 94104
1410 2nd St., Suite 200, Santa Monica, CA 90401
Company Email

Company Email

support@freshdesk.com support@callfire.com
Available Languages

Available Languages

USA, UK, Canada, International, China, Germany, India, Japan, Spain, France, Russia, Italy, Dutch, Portugal, Polish, Turkish, Swedish USA, UK, Canada
Compare Products

Compare Products

Compare with Booker
Compare with Surveyi2i
Compare with DeskRoll
Compare with Parature
Compare with Slaask
Compare with osTicket
Compare with SimpleChurch CRM
Compare with uProc
Compare with WhyQ
Compare with WhosOn
Compare with Uservoice
Compare with Tawk.to
Compare with KnoBis
Compare with Yonyx
Compare with CustomerICare
Compare with Zoho Desk
Compare with iTouchVision Case Management
Compare with Orchard Collaboration
Compare with Greetly iPad Sign In App
Compare with Avaya Aura Call Center Elite
Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

Page last modified

When you research different Customer Support Software software you shouldn’t only study their features list and provided pricing plans. Keep in mind the product should be matching your requirements and team so the more flexible their offer the better. Learn what platforms are supported by CallFire and Freshdesk and ensure you will get mobile support for whichever devices you use in your company. You should also find out which languages and countries are supported, because this could be a critical factor for many companies.