Compare Cherwell IT Service Management vs. CallFire

The ideal Customer Support Software is a program that can handle your company’s specific demands. It’s easy to identify which option is best suited for your industry if you compare different products before you decide which one is the best. For example, CallFire and Cherwell IT Service Management are scored at 7.5 and 8.3, respectively, for overall quality and performance. Similarly, CallFire and Cherwell IT Service Management have a user satisfaction rating of 99% and 98%, respectively, which reveals the general feedback they get from customers. Moreover, talk to a regular user of the software and ask for their comments about the application in question. We realize that not all companies have the time to test dozens of different products, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Samanage, Freshdesk, Zendesk.
Comparison

Cherwell IT Service Management

VS

CallFire

VS

Cherwell IT Service Management screenshot CallFire screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

99% ?

Pricing

Pricing

by quote

$99

Price Scheme

Price Scheme

Quote-based Monthly payment
Complete Review

Complete Review

Product Info

Product Info

The Cherwell Service Management platform is built from the ground up with a unique codeless architecture that enables rapid time to value, infinite flexibility, and frictionless upgrades.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
Available Integrations

Available Integrations

No information available.

  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
OS Supported

OS Supported

Windows
Linux
Web-based
Windows
Android
iPhone/iPad
Mac
Phone Number

Phone Number

+1-719-386-7000 +1.877.897.3473
Features

Features

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping
  • SaaS or On-Premises Deployment

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Popular Customers

Popular Customers

Western Union, Swatch, BIE Aerospace The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Customer Support

Customer Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Languages Supported

Languages Supported

USA, UK, Canada, International, Germany, Spain, France, Portugal USA, UK, Canada
Pricing Info

Pricing Info

Contact Cherwell IT Service Management for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Email Address

Email Address

support@cherwell.com support@callfire.com
Pricing Details

Pricing Details

Learn more about Cherwell IT Service Management pricing Learn more about CallFire pricing
Contact Address

Contact Address

10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
Company Size

Company Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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In case you continue having second thoughts about which app will perform best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular every service is and how large is its online presence. For instance, in case of Facebook CallFire has 2964 likes on their official profile while Cherwell IT Service Management profile is liked by 1581 people.