Compare Cherwell IT Service Management vs. CallFire

If you need to get a quick way to find out which Customer Support Software product is better, our proprietary algorythm gives CallFire a score of 7.5 and Cherwell IT Service Management a score of 8.3 for total quality and performance. At the same time, CallFire is rated at 99%, while Cherwell IT Service Management is rated 98% for their user satisfaction level. You can also examine their product details, including features, tools, options, plans, pricing, and many more. Find out whether the solution allows you to customize some of its workflows to make sure it matches your own business procedures. Currently, the most popular products in our Customer Support Software category are: Zendesk, Freshdesk, Samanage.
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Cherwell IT Service Management

VS

CallFire

VS

Cherwell IT Service Management screenshot CallFire screenshot
Pricing Details

Our Score

Our Score

8.3 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

99% ?

Pricing

Pricing

by quote

$99

Price Scheme

Price Scheme

Quote-based Monthly payment
Full Review

Full Review

General Info

General Info

Implement, automate and modernize your company’s IT processes using Cherwell IT Service Management, a flexible ITSM platform with unique codeless architecture.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
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Pricing Details

Pricing Details

Learn more about Cherwell IT Service Management pricing Learn more about CallFire pricing
List of Features

List of Features

Cherwell IT Service Management FEATURES

  • ITIL Processes
  • IT Service Desk
  • IT Self-Service Portal
  • Dashboard and Reporting
  • Modern, Codeless Architecture
  • Service Integration and Management
  • Multi-Sourcing Service Integration
  • Configuration Management Database (CMDB)
  • Application Dependency Mapping

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
Company Size

Company Size

Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Available Languages

Available Languages

English, German, Spanish, French English
Contact No.

Contact No.

+1-719-386-7000 +1.877.897.3473
Cost Details

Cost Details

Cherwell IT Service Management offers quote-based pricing plans. If you are interested in investing in this software for your company, be sure to contact the vendor to request an estimate. For your convenience, the vendor also provides free demonstrations of this product so that you may gauge if the software is suitable for your business before you commit to a subscription package.

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Supported Integrations

Supported Integrations

Cherwell IT Service Management can be integrated with hundreds of third-party applications. Among them are:

  • (x)Matters
  • Atlassian – JIRA
  • Avaya
  • Ayehu
  • BMC – Atrium Discovery and Dependency Mapping
  • BMC – Footprints
  • Bomgar
  • CA Technologies – Nimsoft
  • Cisco – Call Manager
  • CloudPost
  • Dell – KACE
  • Dell – Update CMDB and Dell Website
  • Dimension Data – Xigo
  • FireScope
  • Four Rivers Software Systems – TMS
  • Microsoft
  • Pagerduty
  • Perspectium
  • Splunk
  • VMWare
  • VNT Software
  • WizeLine
  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Prominent Customers

Prominent Customers

Western Union, Fiserv, Esri, Swatch, Jason’s Deli, and B/E Aerospace The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Vendor Email

Vendor Email

support@cherwell.com support@callfire.com
Types of Support

Types of Support

Phone
Ticket Training
Phone Live Support
Ticket Training
Contact Address

Contact Address

10125 Federal Drive, Suite 100
Colorado Springs, CO 80908
USA
1410 2nd St., Suite 200, Santa Monica, CA 90401
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Please note that while both CallFire and Cherwell IT Service Management may offer an outstanding range of features each software may be created for a different company size. If you are studying different apps you should give some attention to a business size they are meant for. Specific features may scale up effectively for large enterprises but if you run a small or mid-sized company it’s frequently more sensible to stay away from paying for advanced features that you may never use.