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Compare Calero vs. inContact

Today’s businesses require the top Communications Software product to stay competitive. On this page we help you with choosing the right service, by allowing you to evaluate Calero and inContact down to the very details of their individual modules. You can even check our total scoring values, which rate the software general quality and performance. Calero got a 7.7 score, while inContact has a score of 8.2. Likewise, you can compare their general user satisfaction rating: 98% (Calero) against 91% (inContact). Keep in mind to opt for the application that best answers your most urgent priorities, not the application with a lot of features. Our experts made sure to prepare reviews of all popular Communications Software products available out there, but among them these three deserved our special attention: Wrike, RingCentral, Slack.
Software

Calero

VS

inContact

VS

Calero screenshot inContact screenshot
Pricing Page

Our Score

Our Score

7.7 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

98% ?

Customer Experience

91% ?

Pricing

Pricing

by quote

by quote

Pricing Type

Pricing Type

Quote-based Quote-based
Detailed Review

Detailed Review

General Description

General Description

Calero offers web-based solutions in three aspects of communication lifecycle management i.e. Telecom Expense Management, Managed Mobility Services, and Usage Management.
InContact offers innovative call center technology and capabilities of providing contact center service
Easy Links
Languages Supported

Languages Supported

English English
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Ticket Training
Features

Features

Calero FEATURES

  • Telecom Expense Management
  • IT Expense Management
  • Wireless Expense Management
  • Mobile policy enforcement
  • Policy management
  • InSight Analytics
  • Remote device management
  • Billing for Data
  • Billing for Voice
  • Call Monitoring
  • Chargeback Tracking
  • Contract Negotiation
  • Fixed Line Compatibility
  • Internal Cost Allocation
  • Mobile Line Compatibility
  • Usage Reporting
  • Reporting and Business Intelligence
  • Superior Support & Execution
  • Call Accounting & Reporting
  • Unified Communications & Collaboration Analytics

inContact FEATURES

  • Automatic Call Distributor (ACD)
  • Interactive Voice Response (IVR)
  • Workforce Optimization (WFO)
  • Workforce Management (WFM)
  • Cloud Contact Center Platform
  • ECHO Customer Survey
  • Call Center Software
Cost Details

Cost Details

Calero’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Get in touch with iContact directly to discuss pricing details.

Pricing Page

Pricing Page

Learn more about Calero pricing Learn more about inContact pricing
Prominent Customers

Prominent Customers

MoneyGram, US NAVY, Media General Activision, Frontline Call Center, Schumacher Group
OS Supported

OS Supported

Windows
Web-based
iPhone/iPad
Web-based
Phone Number

Phone Number

+1-470-246-5609 1.866.965.7227
Integrations

Integrations

No information available.

inContact supports integrations with the following business systems and applications:

  • Zendesk
  • Salesforce 1 Platform
  • Firefly
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Contact Email

Contact Email

Company's Address

Company's Address

Eagle’s Landing Business Park
Building 100, Suite 120
1565 Jefferson Road
Rochester, NY 14623
USA
7730 South Union Park Avenue, Suite 500
Salt Lake City, UT 84047
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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All the data, details and statistics that we shared in this table were taken from official company pages, advertising resources available online, real-life experience from real clients as well as our personal everyday use of each service by a professional reviewer. We put a lot of effort to comprehensively test every app, so we not only test it on our own, but we also match our findings with experiences of other users from the B2B community.