Compare C2 ATOM vs. Olark

With various functionalities, pricing, conditions, and more to evaluate, choosing the best Customer Support Software for your organization is tricky. But by using our system, it is simple to match the features of C2 ATOM and Olark including their general rating, respectively as: 8.0 and 8.7 for overall score and 94% and 98% for user satisfaction. You can also compare them feature by feature check out which application is a more suitable fit for your company. Keep in mind to ask for a trial version first before subscribing to see how the solution can help you in practical situations. We realize that not all companies have the time to try out dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Samanage, Zendesk, Freshservice.
Comparison

C2 ATOM

VS

Olark

VS

C2 ATOM screenshot Olark screenshot
Pricing Page

Score

Our Score

8.0 ?

Our Score

8.7 ?

Client Experience

Client Experience

Client Experience

94% ?

Client Experience

98% ?

Cost

Cost

$50

$12

Pricing Model

Pricing Model

Monthly payment | Quote-based Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

C2 ATOM is an IT service management software created to provide businesses with an integrated solution to help teams manage and deliver exceptional IT support.
Olark is a popular chat support platform used by hundreds of businesses.
Easy Links
Vendor's Address

Vendor's Address

20865, Chemin de la Cote Nord, Suite 102
Boisbriand, Quebec, J7E 4H5
Canada
76 South Park St.
San Francisco, CA 94107
Email Address

Email Address

Devices Supported

Devices Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Available Languages

Available Languages

English, France English, China, Germany, India, Japan
Pricing Page

Pricing Page

Learn more about C2 ATOM pricing Learn more about Olark pricing
Types of Clients

Types of Clients

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Integrations

Integrations

C2 Atom is designed to work with database management systems, software, CRM, ERP and other management tools you may already have in place.

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment
Available Support

Available Support

Phone
Ticket Training
Live Support
Ticket Training
Features

Features

C2 ATOM FEATURES

  • Incident Management
  • Problem Management
  • Change Management
  • Service Request Management
  • Project Management
  • Event Management
  • Access Management
  • Service Catalog
  • Self-Service Web Portal
  • Knowledge Base
  • User Surveys
  • SLAs
  • Files and Screenshots
  • Attachment
  • Asset Tracking
  • Inventory Management
  • Asset Discovery
  • Purchase Order Management
  • Software Asset Management
  • Reporting and Analytics

Olark FEATURES

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API
Phone Number

Phone Number

+1-866-978-1200 support@olark.com
Prominent Customers

Prominent Customers

Loto Quebec, Granby, Lassonde, Industrielle Alliance Nosh Detox, CoPromote, Man Crates, CommitChange.com
Pricing Plans

Pricing Plans

C2 ATOM offers three enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Small Teams – $50/user/month

  • Teams up to 5 users

Across your Business – $65/user/month

  • Teams with more than 6 users

Custom Cloud – By quote

  • Private and hybrid deployment for enterprises

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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You should keep in mind that even though both C2 ATOM and Olark may have a top quality range of features every service may be aimed at a different business size. If you are comparing features you may want to focus on a business size they are aimed at. Specific elements might scale up efficiently for big enterprises but if you run a small or medium company it’s often better to stay away from paying for complex functionalities that you might never use.