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Compare Bugzilla vs Instabug

What is better Bugzilla or Instabug? When you need a reliable IT Management Software product for your company you need to take time to assess a wide range of options. It doesn’t have to be tricky, and can be as easy as matching their functions in a table like the one below. You will also get a good idea how each product operates. As an example, on this page you can check Bugzilla’s overall score of 7.9 and compare it against Instabug’s score of 8.5; or Bugzilla’s user satisfaction level at 97% versus Instabug’s 100% satisfaction score.

The evaluation will help you see the strengths and weaknesses of each software, and decide which one suits you requirements better. Aside from the rich features, the solution which is simple and intuitive is always the better product.

At this time, the most popular services in our IT Management Software category are: Cloudflare, Avira Antivirus Server, Norton Security.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.9

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

For Users

  • Advanced Search Capabilities
  • Email Notifications Controlled By User Preferences
  • Bug Lists in Multiple Formats (Atom, iCal, etc.)
  • Scheduled Reports (Daily, Weekly, Hourly etc.) by Email
  • Reports and Charts
  • Automatic Duplicate Bug Detection
  • File/Modify Bugs By Email
  • Time Tracking
  • Request System
  • Private Attachments and Comments
  • Automatic Username Completion or Drop-Down User Lists
  • Patch Viewer
  • “Watch” Other Users
  • Move Bugs Between Installs
  • Save and Share Searches

For Administrators

  • Excellent Security
  • Extension Mechanism for Highly Customizable Installations
  • Custom Fields
  • Custom Workflow
  • Full Unicode Support
  • Localization
  • mod_perl Support for Excellent Performance
  • Webservices (XML-RPC) Interface
  • Control Bug Visibility/Editing with Groups
  • Impersonate Users
  • Multiple Authentication Methods
  • Support for Multiple Database Engines
  • Sanity Check

Pricing Info

Bugzilla is a free bug tracking system, but those who want to support the system and help in its maintenance can send a donation on their official website to help develop the software further.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AbiWord, Cendio, Jabber

Integrations

Bugzilla offers integrations with the following business systems and applications:

  • TaskComplier
  • qTrace
  • BugCam
  • Bug Shooting
  • Entomologist
  • ALM Works Deskzilla
  • BugzMon
  • MyZilla
  • LiveProject
  • BugMail
  • Althaia for Outlook
  • Interclue
  • Bugit
  • ZeeBugs
  • TaskJuggler
  • Markdown
  • Zimbra
  • Liaison
  • PractiTest
  • TestLodge
  • Gurock TestRail

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Bugzilla is a "Defect Tracking System" or "Bug Tracking System" that allows developers to keep track of outstanding bugs in their product effectively.

Company Email

Contact No.

Company's Address

650 Castro Street
Suite 300
Mountain View, CA 94041-2021
United States

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $41

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • In-App Bug And Crash Reporting
  • Screenshot Annotations
  • Screen Recordings
  • Voice Texts
  • User Steps To Reproduce Bug
  • In-App Events
  • Touch Events
  • View Hierarchy Changes
  • 3D View Hierarchy Inspection
  • Network Logging
  • User Timeline
  • Integrations
  • In-App Chat

Pricing Info

Alongside its free plan, Instabug offers several SMB and enterprise pricing plans for all users to choose from. Most of these paid plans can be availed on a a monthly or yarly subscription basis. Give the details a look, and select the best plan for your team:

Free

  • $0/mo.
  • 1 Team Member
  • 1 App
  • 1-Month Data Retention
  • In-App Feedback
  • Screenshot Attachment
  • Environment Snapshot

Bronze

  • $49/mo. – Billed Monthly
  • $41/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 3-Month Data Retention
  • Free Features Plus:
  • Basic Integrations
  • Crash Reporting
  • Network Logging
  • View Hierarchy

Silver

  • $149/mo. – Billed Monthly
  • $124/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 6-Month Data Retention
  • Bronze Features Plus:
  • Full Integrations
  • In-App Chat
  • Users Steps
  • Analytics

Gold

  • $349/mo. – Billed Monthly
  • $291/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 9-Month Data Retention
  • Silver Features Plus:
  • Assisted On-Boarding
  • Custom Reports
  • API Access

Enterprise

  • Unlimited Team Members
  • Unlimited Apps
  • Unlimited Data Retention
  • Gold Features Plus:
  • Account Manager
  • Custom Integrations
  • SDK Customisation
  • On-premise Hosting
  • White Labeling

Contact the company for more details on Instabug’s enterprise pricing plan, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Asana, PayPal, Verizon

Integrations

Instabug supports integration with the following tools and applications:

  • Slack
  • Trello
  • Basecamp
  • Asana
  • Jira
  • Zendesk
  • GitHub
  • Zapier
  • Freshdesk
  • Bitbucket
  • HipChat
  • Desk.com
  • Pivotal Tracker
  • ChatWork
  • FogBugz
  • Sprintly

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An in-app feedback and bug reporting solution for engineering teams and mobile app developers, which allows their app users and beta testers to send bug or crash reports from within the application.

Company Email

Contact No.

Company's Address

Instabug
San Francisco, CA, USA

Salesforce Platform

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lightning
  • Integration Services
  • AI Services
  • Process Automation
  • Developer Tools
  • Trusted Cloud
  • Mobile Services

Pricing Info

Lightning Platform Starter Plan – $25/user/mo (billed annually)

  • 10 Custom Apps
  • Process Builder (processes per org)
  • Workflow and approval automation
  • Lightning App Builder
  • AppExchange
  • Component Framework

Lightning Platform Plus Plan – $100/user/mo (billed annually)

  • 110 Custom Apps
  • All features of the Lightning Platform Starter Plan

Platform Unlimited Plan – contact for quote

  • 2000 Custom Apps

All features of the above 2 plans, plus:

  • Heroku
  • Einstein Platform Services

Einstein Platform Services – contact for quote

  • Build custom models
  • Embed image recognition into any Salesforce app
  • Integrate with your Salesforce workflows

Lightning External Apps – contact for quote

  • Bring your vision to life in weeks
  • Easily integrate content and external data
  • Incorporate prebuilt components and templates

Salesforce Connect – contact for quote

  • Bring any type of structured or unstructured data with custom API integrations
  • Connect to ERP data with no-code integrations
  • Integrate high volumes of streaming device data with event-driven architectures

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Brown-Forman, Crossmark, Philips Healthcare

Integrations

Salesforce Platform offers robust APIs and tools to minimize integration time and enhance the capabilities of back-office systems. You can use them to link various systems – data that resides in external HR, supply chain, and ERP products, or on-premise solutions such as Microsoft, Oracle, and SAP – to create a unified view of your buyers.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A platform-as-a-service (PaaS) that enables developers to create and deploy cloud apps.

Company Email

Company's Address

Salesforce.com Inc.
The Landmark @ One Market
Suite 300
San Francisco,
CA 94105

Almost as crucial as functionalities and client support level are pricing packages offered by Bugzilla and Instabug. Even though cost should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing package that can be adjusted to your company size and effortlessly scaled up when your business grows. You should be certain you don’t opt for packages that include extra functionalities that you won’t find a use for and always make an effort to get in touch with the vendor directly as big companies can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time working with it. It’s a useful experience that doesn’t need you to spend any money and gives you a practical overview of what it’s like to work with Bugzilla and Instabug.

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